I read the reviews after I'd booked a great deal with booking.com. I rang the hotel to check as if the rooms still hadn't been refurbished I'd cancel .
I was assured all was good by Sean.
Upon check in the receptionist noted my conversation with Sean and reassured me that if the room wasn't good just to let him know
We got room 210 with a shower door that wouldn't close a bathroom that had flooded staining the bedroom carpet and a water damaged and stained ceiling
We moved to room 204 and were offered complimentary drinks.
Room 204 had water damaged ceilings damaged or missing handles and a shabby bathroom
Its such a shame as this could be gorgeous but its badly maintained. It doesn't fit the description of deluxe boutique hotel
Twice we had other guests opening our door
Twice the fire alarm sounded
On returning from a night out another receptionist didn't look up from the desk to acknowledge us. Not welcoming and certainly not security conscious
Great location , cheap deals , ok breakfast, nice public areas.
What do i expect ? I like cleanliness , maintenance, attentive staff , privacy and security. The basics at any price.
After all these years I've learnt a lesson. Next time I'm on a budget I'll use a Premier Inn.
- Official Description (provided by the hotel):
- One of the few remaining independent, boutique hotels, modern burlesque in style across five elegant stucco Victorian buildings. The 50 bedroom luxury hotel situated in the heart of Belgravia, one of the most exclusive and historic residential areas in London, is just minutes away from Victoria Station. Close to Buckingham Palace among many other top attractions, and with many restaurants and great shopping areas nearby, Tophams is London's best kept secret. Our breakfast room offers a selection of ham, cheese, breads and croissant, yoghurts, fresh fruit and a selection of fruit juices in a relaxing setting, which benefits from air conditioning and natural daylight; a perfect way to start your day in the City. Renowned for an excellent setting for a traditional English afternoon tea, we have a warm and welcoming, highly personalised style of service, in one of the very finest locations in London. We enjoy a truly international business and leisure clientele. Indeed, with a number of public transport services available close by, from double decker buses to Victoria tube/subway, travel arrangements literally open up the City for trips to the City centre, Theatreland and top tourist attractions. Open top bus tours can be arranged to thirty two tourist attractions and we highly recommend touring by cruising the River Thames along to The Tower of London and Greenwich. International visitors will be pleased to note Victoria station for connections to London Gatwick is just a few minutes' walk away and we are well positioned for car transfers to London Heathrow International airport. Our team can also readily assist with your transport arrangements to London City, London Luton and London Stansted airports, as well as anything else to ensure you the most pleasant stay. ... more less
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- Also Known As:
- Tophams Hotel London
- The Tophams Hotel Belgravia London, England