It was actually a terrible experience from all aspects. We stayed to room 303 from 28.12.13 to 3.1.13 two adults and our son 2,5 y.o.
It is an old neglected hotel. On arriving they told us that they upgraded our room to a better one. The upgraded room was small and the maids were putting the baby cot when we entered the room. There were internal stairs to the bathroom extremely dangerous for our 2,5 y.o. son.
I gave at the reception 50 pounds as a guarantee but on the departing day the receptionist told me that she could not give me the money back because the manager had the key of the safe and he was out of the hotel. She told me that she would deposit the money to my credit card, and I asked her to email me when she would do it. Until today 5.1.13 she has not email me.
The bedroom lamps were not functioning. I went to the reception to inform them. A guest in front of me had the same complaint. "we are waiting for the handy man. he will come tomorrow" they told us the day we arrived (28.12) but on the 30th the lamps were not functioning and a gently boy at the reception told me that they are waiting the handy man! Until we left on the 3.1.13 the lamps had not been fixed.
There was an internet corner with one pc but the staff was working there sometimes!
The reception staff was polite expect for one Asian looking woman who haa a frozen face.
The breakfast was average. The staff polite. One Spanish long curly haired waitress was holding our glasses from the top (no hygiene sense).
The hotel is a nonsmoking hotel. That was ok for us since we were not smokers.
BUT, there is a general smoke alarm system in all rooms. This means that 03.00 am in the morning if somebody was smoking in his/her room, the alarm would rang so loudly to ALL rooms and you were shocked and scared until you found out the truth. At least every night we had one loud alarm awake.
We had a baby baggy with us. Every day the corridor was full of obstacles. A mattress, an extra bed, a big bag of linens et.c. So I had to move all these things every day to pass the baby baggy. Even though I complained nothing happened expect for the last day.
Choose this hotel only if you have nowhere else to stay
- Official Description (provided by the hotel):
- One of the few remaining independent, boutique hotels, modern burlesque in style across five elegant stucco Victorian buildings. The 50 bedroom luxury hotel situated in the heart of Belgravia, one of the most exclusive and historic residential areas in London, is just minutes away from Victoria Station. Close to Buckingham Palace among many other top attractions, and with many restaurants and great shopping areas nearby, Tophams is London's best kept secret. Our breakfast room offers a selection of ham, cheese, breads and croissant, yoghurts, fresh fruit and a selection of fruit juices in a relaxing setting, which benefits from air conditioning and natural daylight; a perfect way to start your day in the City. Renowned for an excellent setting for a traditional English afternoon tea, we have a warm and welcoming, highly personalised style of service, in one of the very finest locations in London. We enjoy a truly international business and leisure clientele. Indeed, with a number of public transport services available close by, from double decker buses to Victoria tube/subway, travel arrangements literally open up the City for trips to the City centre, Theatreland and top tourist attractions. Open top bus tours can be arranged to thirty two tourist attractions and we highly recommend touring by cruising the River Thames along to The Tower of London and Greenwich. International visitors will be pleased to note Victoria station for connections to London Gatwick is just a few minutes' walk away and we are well positioned for car transfers to London Heathrow International airport. Our team can also readily assist with your transport arrangements to London City, London Luton and London Stansted airports, as well as anything else to ensure you the most pleasant stay. ... more less
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- Also Known As:
- Tophams Hotel London
- The Tophams Hotel Belgravia London, England