No welcome greeting, or in fact acknowledgement that we were waiting to be seen on arrival, check in was brusque to the point of rudeness. Also a £50 deposit had to be paid - despite the fact we had paid in advance for the room and breakfast - this is an old fashioned approach which we have not encountered in years. Access to lift was mostly blocked by a christmas tree far too large for the space which hampered access to the lift. Lighting in the stairwell was dim and staircases themselves were narrow. Room was very cramped, tv did not work, bed was so squishy it offered no support, had a child with us and they literally wedged a broken fold out bed right next to the double which meant we had to wedge ourselves along the wall to get round to the bathroom which had faulty lights, damp and mouldy smell, rotten damp patches on the ceiling - also in the ceiling of the main bedroom too. Shower ran hot and cold with no warning and the head of the shower came off while my husband was in the shower and he had to fix it there and then!
Breakfast was a joke see other reviews too. After waiting over 30 mins to get a table, we were sat at a dirty table. We had paid full price to include breakfast - with all other hotels we have stayed at this has given us plenty of choice and selection. They then said our prepaid breakfast meant we could only have the continental breakfast at £15.95 per head....at this price you would think you would still get a good choice, but we were rudely informed this would get us cereal and some fruit.......hardly £15.95 worth! We then asked if we could have the full english instead and told it would cost an extra £4 each, we agreed thinking that at least we would have a decent breakfast to get keep us going. With one very cheap nasty sausage filled with gristle, 1 individual slice of bacon, half a tomato, 4 individual mushrooms, a small spoon of scrambled egg and a frozen and fried hash brown it was done on the cheap and only lukewarm. Service was very poor - forgotton cutlery, almost no staff spoke clear english and obviously didn't give a monkeys about the guests. Service overall was very poor and food was atrocious. Price was far too expensive.....only thing this hotel has going for it is its location - just outside victoria train station. A shame as it spoiled our stay and only night in London.
- Official Description (provided by the hotel):
- One of the few remaining independent, boutique hotels, modern burlesque in style across five elegant stucco Victorian buildings. The 50 bedroom luxury hotel situated in the heart of Belgravia, one of the most exclusive and historic residential areas in London, is just minutes away from Victoria Station. Close to Buckingham Palace among many other top attractions, and with many restaurants and great shopping areas nearby, Tophams is London's best kept secret. Our breakfast room offers a selection of ham, cheese, breads and croissant, yoghurts, fresh fruit and a selection of fruit juices in a relaxing setting, which benefits from air conditioning and natural daylight; a perfect way to start your day in the City. Renowned for an excellent setting for a traditional English afternoon tea, we have a warm and welcoming, highly personalised style of service, in one of the very finest locations in London. We enjoy a truly international business and leisure clientele. Indeed, with a number of public transport services available close by, from double decker buses to Victoria tube/subway, travel arrangements literally open up the City for trips to the City centre, Theatreland and top tourist attractions. Open top bus tours can be arranged to thirty two tourist attractions and we highly recommend touring by cruising the River Thames along to The Tower of London and Greenwich. International visitors will be pleased to note Victoria station for connections to London Gatwick is just a few minutes' walk away and we are well positioned for car transfers to London Heathrow International airport. Our team can also readily assist with your transport arrangements to London City, London Luton and London Stansted airports, as well as anything else to ensure you the most pleasant stay. ... more less
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- Also Known As:
- Tophams Hotel London
- The Tophams Hotel Belgravia London, England