We have just come back from a weekend at The Topham Hotel. I have never written a review before but I really felt I needed to after this weekend. The hotel is in a great location but that all it has going for it. The staff simply couldn't care less about the guests!! We had light bulbs missing & broken plug sockets. We ask to order a drink at the hotel bar (which we were told was open 24hrs) at 10.30pm on Friday night to be told that the hotel had completely run out of every kind of Alcoholic beverage. The weekend before Christmas???? The duty manager made some of excuse that their delivery had not arrived?! When we looked at the bar it was very clear that is had not been stocked for weeks!!
Breakfast was worst! Food was dreadful and service just the same! We walked out of breakfast without eating and ended up going to a Starbucks to get something!!
This hotel could be great but the staff and their lack of care is what lets it down. I would definitely never every stay here again.
- Official Description (provided by the hotel):
- One of the few remaining independent, boutique hotels, modern burlesque in style across five elegant stucco Victorian buildings. The 50 bedroom luxury hotel situated in the heart of Belgravia, one of the most exclusive and historic residential areas in London, is just minutes away from Victoria Station. Close to Buckingham Palace among many other top attractions, and with many restaurants and great shopping areas nearby, Tophams is London's best kept secret. Our breakfast room offers a selection of ham, cheese, breads and croissant, yoghurts, fresh fruit and a selection of fruit juices in a relaxing setting, which benefits from air conditioning and natural daylight; a perfect way to start your day in the City. Renowned for an excellent setting for a traditional English afternoon tea, we have a warm and welcoming, highly personalised style of service, in one of the very finest locations in London. We enjoy a truly international business and leisure clientele. Indeed, with a number of public transport services available close by, from double decker buses to Victoria tube/subway, travel arrangements literally open up the City for trips to the City centre, Theatreland and top tourist attractions. Open top bus tours can be arranged to thirty two tourist attractions and we highly recommend touring by cruising the River Thames along to The Tower of London and Greenwich. International visitors will be pleased to note Victoria station for connections to London Gatwick is just a few minutes' walk away and we are well positioned for car transfers to London Heathrow International airport. Our team can also readily assist with your transport arrangements to London City, London Luton and London Stansted airports, as well as anything else to ensure you the most pleasant stay. ... more less
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- Also Known As:
- Tophams Hotel London
- The Tophams Hotel Belgravia London, England