I was moved to a room in the Tophams hotel after I made a complaint about the Belgravia Mews hotel, which is under the same management and shares the reception. This is a separate review on my stay at Tophams; for Belgravia Mews please see my earlier-posted review.
After a horrible experience at Belgravia Mews, I was provided a single-bed room with shared shower and toilet. It is astonishing to have a shared shower/toilet for such a pricey room.
Bed mattress was acceptable. I was able to have some decent sleep.
The room had a TV but without a remote controller, which I didn't receive for three days (see Service section for details). The room was small but clean (at least compared to Belgravia Mews).
My room did not have a hanger at all, for which I had to call the reception.
The shower/toilet room was also clean but there was no ventilation.
Service... this was perhaps the worst part of this hotel (as also described for Belgravia Mews). The staff were unprofessional and unfriendly, except for one South (or West) Asian gentleman.
I asked for a TV remote controller because there was none in my room, but I didn't receive it until the 3rd night after complaining several times. They had twice brought controllers that doesn't work for the TV in my room before finally receiving a functioning one.
The hotel also lacked shower gel supply although I needed a refill. A staff told me on my second day that the delivery has been delayed. I never got the refill during my 5-days stay.
I also never got a new towel supply. One day I found a folded towel on my bed, but that was the old one I hung on a chair. my pajamas were always thrown on the chair, unfolded. I never had such a treatment in a hotel where bedmaking is provided.
Overall, they don't seem to care much for the comfort of customers. Astonishingly unprofessional hotel, I'd never ever come back to Tophams and Belgravia Mews.
- Official Description (provided by the hotel):
- One of the few remaining independent, boutique hotels, modern burlesque in style across five elegant stucco Victorian buildings. The 50 bedroom luxury hotel situated in the heart of Belgravia, one of the most exclusive and historic residential areas in London, is just minutes away from Victoria Station. Close to Buckingham Palace among many other top attractions, and with many restaurants and great shopping areas nearby, Tophams is London's best kept secret. Our breakfast room offers a selection of ham, cheese, breads and croissant, yoghurts, fresh fruit and a selection of fruit juices in a relaxing setting, which benefits from air conditioning and natural daylight; a perfect way to start your day in the City. Renowned for an excellent setting for a traditional English afternoon tea, we have a warm and welcoming, highly personalised style of service, in one of the very finest locations in London. We enjoy a truly international business and leisure clientele. Indeed, with a number of public transport services available close by, from double decker buses to Victoria tube/subway, travel arrangements literally open up the City for trips to the City centre, Theatreland and top tourist attractions. Open top bus tours can be arranged to thirty two tourist attractions and we highly recommend touring by cruising the River Thames along to The Tower of London and Greenwich. International visitors will be pleased to note Victoria station for connections to London Gatwick is just a few minutes' walk away and we are well positioned for car transfers to London Heathrow International airport. Our team can also readily assist with your transport arrangements to London City, London Luton and London Stansted airports, as well as anything else to ensure you the most pleasant stay. ... more less
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- Also Known As:
- Tophams Hotel London
- The Tophams Hotel Belgravia London, England