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“Very disappointing”
Review of Chuan Body + Soul

Chuan Body + Soul
Ranked #50 of 632 Spas & Wellness in London
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Owner description: With an aim to provide a journey encompassing total wellness, Chuan Body + Soul focuses on treatments that nurture, balance and restore. The exclusive treatment facilities include steam rooms, saunas and a 16-metre swimming pool which alongside The Langham’s exceptional service, makes Chuan Body + Soul the perfect place to rediscover your source. Chuan Body + Soul is a hidden gem, tucked away from the hustle and bustle of city life in the heart of London, with a philosophy steeped in the values of Traditional Chinese Medicine.
Reviewed November 23, 2013

I had a very disappoiting experience of membership at the Chuan Spa earlier in the year, I had decided just to forget about it but I saw that they were advertising for membership recently so thought I should share my experience for any prospective members. I work very near to this spa and joined this summer, having asked a lot about the access of guests and children to the facilities as this was a concern for me. The very first ocassion there was an issue with four unaccompanied children being in the pool area whilst I was there on my own - outside of the hours permitted. There was another issue with children on the jacuzzi outside of the permitted hours on the second ocassion. I then contacted the manager to say that I understood their constraints but it wasn't really the experience I was paying for and was persuaded to keep my membership and reassured the issue was being addressed. The next visit was fine but then there was a reoccurence on the fourth visit and on the fifth I decided to cancel my membership. this was within a month of starting. Whilst I understood the issue of servicing the hotels guests - some of whom clearly had more money than manners and different cultural values, the way that the management handled the cancelation was truely shabby. Despite being led to understand by omission that there would be no issue with providing a full refund - when it came to it they tried to deduct all the day I had been a member, despite the overall poor experience I had had. I did eventually get all my money back but this was after repeated emails and even having to go and wait outside the changing rooms for the Manager. I have subsequently joined another spa with gym facilitaties in a hotel and it is a world away from the experience I had at the Chuan - better and infinitely more beautiful facitilites, really professional staff and management, added extras and the ability to meet the basic comitments of the membership contract. My advice - look elsewhere.

4  Thank LK490
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langham08, Manager at Chuan Body + Soul, responded to this reviewResponded November 26, 2013

Dear KasH490,

We sincerely apologise for your Chuan Health Club experience being ruined by children using the pool outside of their set hours. We do enforce the child swimming times and are therefore sorry we let you down.

So please to hear you have found an alternative solution.

Kind regards
Chuan Health Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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40 - 44 of 63 reviews

Reviewed August 18, 2013 via mobile

Visited the spa for their Body Elements package with my partner. We arrived early, as invited, to use the full spa facilities. Although it looks great at a glance, some of the special touches were lacking. The mens' locker room needed a clean-up; there were discarded towels in the hot tub area; and the shared areas lacked a sense of "serenity" that you would hope for. In particular, the Relaxation Area upstairs was not at all relaxing. It is right in the middle of the spa and you can hear people coming in from the street to make bookings or ask questions; and a lot of people staying at the hotel just wandered through as well. It's a really disappointing aspect because, when it comes to the actual spa treatments, Chuan is great.
Our therapists were excellent - very down to earth, friendly and eager to put us at ease. They gave us a fantastic massage in a beautiful treatment room which was - unlike the rest of the spa - very peaceful! The Thalgo facial was the high point. Really, really energising. I will definitely return but don't expect it to be quite the haven of calm that it claims to be.

2  Thank Snowster007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2013

Just can't get enough!! I really do love this spa. The staff are all so friendly and I always walk out feeling relaxed and refreshed, and ready for getting back into the city life. I always have a massage and relax in the vitality pool and steam rooms. Gosia is a true asset to the team. She gives the best massage. I'll shall be booking again. Thank you ladies.

Thank RK C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2013

Went here as part of day out with friends. Had booked pedicure. Staff clueless. Cut nails really far back. Cut my skin on my toe. Buffed the skin on my toes instead of nails. Nails werent even cut straight. Paid 54 pounds for a half hour treatment which will need to be redone before i can show my feet again. Worried that cuticles damaged as randomly cut on some toenails and not others. Very high prices for such poor quality service by untrained staff.

3  Thank LondonRolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langham08, Manager at Chuan Body + Soul, responded to this reviewResponded August 5, 2013

Dear LondonRolf,

Thank you for taking the time to write your feedback. We are very disappointment to hear that you were not pleased with your pedicure and are investigating the issue.

If you would like to discuss these matters further please do not hesitate in contacting me on 0207 973 7598.

Kind Regards
Erinn Cracknell
Director of Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2013

I had amazing relaxing harmony massages at the spa and have already been back since for another! Both times the smell already relaxes me straight away, the whole reception area has burning oil and one smells like chocolate!! My therapist both times was Sherelynn and she knows exactly what i need, if you are going for a massage, you must ask for her and Ryan for the recommendation and I already booked in for another with my friend! I will miss it when I go to Australia in the summer :(
The only downside was the element tea you are served isnt for sale so you cant take some home, but the swimming pool is great and the jacuzzi and all the staff smile! its So refreshing Thanks

2  Thank Charlie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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