I had a very disappoiting experience of membership at the Chuan Spa earlier in the year, I had decided just to forget about it but I saw that they were advertising for membership recently so thought I should share my experience for any prospective members. I work very near to this spa and joined this summer, having asked a lot about the access of guests and children to the facilities as this was a concern for me. The very first ocassion there was an issue with four unaccompanied children being in the pool area whilst I was there on my own - outside of the hours permitted. There was another issue with children on the jacuzzi outside of the permitted hours on the second ocassion. I then contacted the manager to say that I understood their constraints but it wasn't really the experience I was paying for and was persuaded to keep my membership and reassured the issue was being addressed. The next visit was fine but then there was a reoccurence on the fourth visit and on the fifth I decided to cancel my membership. this was within a month of starting. Whilst I understood the issue of servicing the hotels guests - some of whom clearly had more money than manners and different cultural values, the way that the management handled the cancelation was truely shabby. Despite being led to understand by omission that there would be no issue with providing a full refund - when it came to it they tried to deduct all the day I had been a member, despite the overall poor experience I had had. I did eventually get all my money back but this was after repeated emails and even having to go and wait outside the changing rooms for the Manager. I have subsequently joined another spa with gym facilitaties in a hotel and it is a world away from the experience I had at the Chuan - better and infinitely more beautiful facitilites, really professional staff and management, added extras and the ability to meet the basic comitments of the membership contract. My advice - look elsewhere.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.