We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good hotel adjacent to Excel”
Review of Aloft London Excel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Aloft London Excel
Ranked #264 of 1,078 Hotels in London
Certificate of Excellence
Reviewed June 26, 2014 via mobile

Pleasantly surprised by this hotel. Just a few steps away from Excel so wonderful if you are attending a convention there. Otherwise there is not much really close by. Fortunately the Docklands Light Railway is also conveniently close. Good food in the restaurant and not ridiculously priced. Spacious modern room with good bed and pillows. Friendly and helpful staff. The only fault was the lack of space and slight disorganisation at breakfast - allow plenty of time!

Stayed: June 2014, traveled on business
1  Thank CJ0000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded June 28, 2014

Hi there,
Thank you for leaving us a note. I am happy to see you enjoyed our East London space. As you mentioned we are indeed very conveniently located for a visit to ExCeL, and thanks to the DLR we are also just 35 minutes away from the city centre. It's great to see you enjoyed our Aloft beds - a good night's sleep can really make or break a stay!
I will make sure to discuss your comments with the team in our Fede Restaurant so we can ensure we're on top of our game next time.
We hope to see you again soon,
Martijn Mulder

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,918)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,019 - 1,025 of 1,918 reviews

Reviewed June 25, 2014

Great two night stay here - there was a large international conference at the Excel centre next door, but the hotel coped well with being totally full. Nice spacious room, very comfortable bed, nice shower, tea and coffee making kit in the room.
Breakfast was very good and a nice range of items including hot on offer.
The hotel has a small 'shop' where you can get drinks and snacks and sandwiches at reasonable prices, very handy as there are not shops in the neighbourhood and you won't want to always fork out for the hotel restaurant for every meal.
Very nice swimming pool.
Staff fine, though some seemed a bit lost at times - there are lockers in the swimming pool, presumably for people using the pool to put their clothes when I go for a swim, and residents are asked to pick up a key at reception. When I asked for one, I was told there were none left, but the swimming pool and gym were totally empty....clearly some guests (or gym/pool users) were holding on to their locker keys even though they weren't using the facilties. This is a bit irritating. But the pool itself is very nice and I was able to swim completely undisturbed by anyone.
The hotel is near to the DLR, but not the line that goes to London City Airport. But it's not far to walk to the airport, about 15 minutes, as there is a footbridge across the Thames a couple of minutes walk from the hotel. Overall, very good indeed and *very* reasonable price given the location and the quality of the hotel.

Room Tip: I was on the 6th floor, it was great....
See more room tips
  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank The England Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded June 28, 2014

Hello England Family!
Thank you for leaving such a nice review here. I am happy to see that even though there was such a busy buzz around, you were able to enjoy your stay. Our Splash pool is amazing - it is a unique space for a relaxing dip and it's great to see you liked it.
To get to London City Airport by DLR, you can take the line outside the hotel to Canning Town and change over there in the direction of the aiport. Otherwise our Front Desk team can arrange a taxi for you, or as you say it's also possible to just walk over.
It seems like our style at a steal really worked for you and I hope to see you again soon.
Have an easy breezy day!
Martijn Mulder

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2014

We stayed here when going to an event at the O2. This is a great hotel, clean, fresh, minimalist. Courteous staff. Rooms are large, again minimalist decor but very smart indeed. Great shower with quality toiletries. Superb all you can eat breakfast bar. Would stay here again without question. Well situated for the O2 either by DLR and tube from Prince Regent Station directly outside the hotel or a ten minute walk to the Emirates cable car. For the price its also worth staying here if you want to use it as a base for Central London as the transport links are excellent.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank M00sej00se
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded June 28, 2014

Hello there,
Thank you for sharing your thoughts with us. I am happy to read you were impressed with the cleanliness of our hotel. The Refresh team works really hard to keep everything shiny and it's great to see this getting noticed.
We are indeed really conveniently located for a visit to the O2, and the cable car is definitely a unique way of hopping over! And with the DLR and Jubilee line it's just around 35 minutes to the city centre - easy breezy.
With smiles from the Docklands,
Martijn Mulder

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

We were very pleased with our stay. Very quiet rooms & they provided a lovely little welcome pack for our daughter which was a really nice touch. Rooms spacious and very clean. Basic tea & coffee making facilities in the room, I don't like UHT milk so I'm glad I took fresh milk with me. Grab & go breakfast very reasonably priced, 4 of us had porridge & a drink each for £15 so I was very pleased with that. We will certainly use this hotel again, the staff were all very friendly & polite & our check in/out was handled quickly & efficiently. Location ideal for us as a family with a small child, we wanted somewhere quiet & away from the hustle & bustle yet still within an easy commute to the city centre. Gym and pool facilities looked great but we weren't there long enough to make use of these facilities. Overall I would thoroughly recommend this hotel.

Room Tip: Try and get a water view!
See more room tips
  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lynn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded June 28, 2014

Hi Lynn,
The full five stars - thank you so much! At Aloft, we want to make sure little ones have just as good a time as the grownups do. It's great to see your daughter enjoyed her Camp Aloft experience! As you mentioned, our Re:fuel grab & go pantry is a really handy option for a quick breakfast or for people who are not a fan of full buffets.
Do come back to try out our Splash pool and Re:charge fitness centre!
Martijn Mulder

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2014

Excellent facilities gym,sauna,swimming pool only complaint is that the bar is not open through the day.Only stopped here for breakfast and couldn't fault it although if you fancied a snack there is only a little shop which doesn't sell much and is really expensive.also take note this hotel is quite far away from public transport especially if it's raining

  • Stayed: March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kenny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded June 28, 2014

Hi Kenny,
Thank you for leaving us a message here. It's great to see you were impressed with our stylish facilities. The Splash pool and our Re:charge fitness centre are unique spaces for an energizing workout or some relaxing downtime.
We hear your comments about a place to have drink during daytime. From next week onwards, we are trialling to serve drinks on the Fede Restaurant terrace during the day as our W XYZ bar indeed only opens from 5pm.
Have an easy breezy day!
Martijn Mulder

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2014

The Aloft hotel at Excel is pretty amazing and I want to thank Marcello the Duty Manager for being such a good person and also Deborah for being so kind. Customer service is first class.
It warms your heart to know such service still exists.

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank AGWC2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded June 28, 2014

Hello there,
Thank you very much for your great review. I will make sure to make Marcello aware of the message you left and I know for a fact he will be over the moon with it. Thank you for your kind words about our team, we would love to see you again soon!
Martijn Mulder

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2014

Hotel is right next to London Excel and a couple of minutes walk from Prince Regent station on the DLR. We booked the hotel through Amoma.com £170 for 2 nights Friday to Sunday. Couldn't find hotels for that price even Travel Inns wanted £100 a night upwards. Then realised it was cup final weekend so that was maybe the reason why. Have stayed in docklands before at the Ramada but this hotel is far better. Check In went ok staff friendly just surprised when told you needed your room key to use the lift. You have to swipe a switch in the lift to use it, never had to do that before and a bit annoying when you leave the key in the room. Room was very modern maybe to much so for my liking. 2 big windows with a large TV between. TV had an issue with sticking on one channel and only way to clear was to switch it off and on again but not that much of a problem. TV reception good. Good wardrobe space but no drawers which we found strange. Bed comfortable when you've eventually battered the pillows into submission they do have a mind of their own. Clean toilet and good shower. Breakfast was very good, buffet style. Greeted by very helpful smiling staff who all spoke perfect English how refreshing. We found all the staff excellent and had no issues with them at all. We didn't have dinner in the hotel and didn't use the bar. On the Sunday we left our bags and collected about 3 in the afternoon it was a very hot day so just needed a pint but was told bar was shut till 5 o'clock. However there is a nice pub The Fox at Excel the other end of the Excel centre. I would definitely recommend this hotel even though it's not in the middle of London. The transport system is excellent all new trains since last time we travelled there. I would recommend looking at sites like Amoma, Late rooms etc for cheaper deals.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank terry_riley1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftLondonManager, General Manager at Aloft London Excel, responded to this reviewResponded June 28, 2014

Hello terry_riley1,
Thanks for leaving a review here. It is great to see you were so impressed with our team! Service can really make or break a stay and I am happy to see our talent did a good job. We do indeed have limited access to our guest room floors - guests can only access the floor their room is on, for security reasons. I will make sure to share your comments specifically with the restaurant team, I am sure they will be very proud!
Have an easy breezy day,
Martijn Mulder

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these London hotels
Docklands / Canary Wharf / Isle of Dogs
DoubleTree by Hilton Hotel London ExCel
Docklands / Canary Wharf / Isle of Dogs
Novotel London ExCeL
Novotel London ExCeL
#273 of 1,078 in London
2,349 reviews
Docklands / Canary Wharf / Isle of Dogs
Ibis Styles London Excel
Ibis Styles London Excel
#578 of 1,078 in London
1,566 reviews
Show Prices
Show Prices
Show Prices
East End / East London
Crowne Plaza London - Docklands
The Westbridge Hotel
#98 of 1,078 in London
1,491 reviews
Docklands / Canary Wharf / Isle of Dogs
Prince Regent Hotel Excel London
Show Prices
Show Prices
Show Prices

Been to Aloft London Excel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aloft London Excel

Address: 1 Eastern Gateway, London E16 1FR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#164 Romantic Hotel in London
#176 Business Hotel in London
#196 Luxury Hotel in London
Price Range: $90 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aloft London Excel 4*
Number of rooms: 252
Official Description (provided by the hotel):
The only hotel directly connected to ExCel London International Convention Centre (ICC), Aloft London ExCel features 252 Guest Rooms and Suites, a w xyz(SM) bar, re:fuel by Aloft(SM) where guests can grab a snack 24/7, and the re:mix(SM) lounge. Complimentary wired and wireless high speed internet access is also available throughout the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Travelocity, Ctrip TA, Hotwire, Orbitz and HotelQuickly so you can book your Aloft London Excel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aloft London Excel Hotel London
Aloft London Excel England

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing