I booked a spa day for myself and my wife and was very unhappy the whole day was a disaster.
It all started when we went lunch and my wife found an insect in her starter we notified the restaurant manager who did not even apologise or offer to change it also the downstairs restaurant was a building site where they were having work done and we was not told this when we booked on top. Of this there was no hot water in either the mens or woman's changing rooms I have complained by phone and email to the hotel manager and up to know I haven't received and kind of apology that's 2weeks ago. Not good customer service from what is supposed to be a 5 star hotel. Would not recommend this to anyone
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