My fiancé booked this hotel for a sunday. I cannot complain at all about anything. Had an amazing night’s sleep, the rooms are fully equipped with everything we required, and took full advantage of the shower and lovely bath. Staff were extremely friendly and accommodating. A special thank you to Rehan the duty manager and John for the birthday treats. Also the complimentary birthday chocolate cake was amazing!More
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Travelodge
Good access from London City Airport and fairly close to tube stations.
Our bed and room are comfortable. Good staff service. Quiet area during the weekend.
We could enjoy staying in London very much.
Dear ymatsu136226
Thank you for taking the time to leave a review on TripAdvisor.
We are delighted to hear that you enjoyed your stay and look forward to welcoming you back soon.
Best regards,
Andy Bellamy
General Manager
Room quality could be improved.
Should provide a small refrigerator, not a 'computerised mini bar that generated high levels of heat.
Stain on curtain. Cleaning products have sickly smell.
Impressed by only one junior staff member who assisted me on departure. Thankyou to that young man.
Dear Camper589879
Thank you for taking the time to leave a review on TripAdvisor.
We strive to give outstanding service to all our guests and your feedback will help to improve the way we work.
In addition, we will soon begin a complete refurbishment of the hotel to further enhance our guests experience.
Best regards,
Andy Bellamy
General Manager
Nice large, clean room. Good location for those working The City. Breakfast buffet was excellent. Check in took far too long. No line but I still had to wait over 10 minutes. When I returned to my room after work on the second day my room key didn't work. It took over 15 minutes to resolve including me having to email them my reservation which they appeared to have lost! Very strange. Also they have a locked minibar. In order to use it, I had to go downstairs to present a credit card. Why this wasn't explained at check in is a mystery to me. I decided not to use the minibar.
Dear Stephen B
Thank you for taking the time to leave a review on TripAdvisor.
We strive to give outstanding service to all our guests and your feedback will help to improve the way we work.
Best regards,
Andy Bellamy
General Manager
We stayed as a family for an overnight trip to London. The hotel had two double beds, which was great for a family of four. We used the pool and gym, and was great. Dinner and Breakfast was good. Room was spacious with bath and shower.
Room was poorly serviced and a coffee cup broken by staff not fully cleared up. Nespresso capsule not replaced.even after speaking to staff only half of jobs done.
Drinks and food in the bar was expensive.
Dear ik587655
Thank you for taking the time to leave a review on TripAdvisor.
We strive to give outstanding service to all our guests and your feedback will help to improve the way we work.
Best regards,
Andy Bellamy
General Manager
