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All reviews tower bridge gym spa grange hotels fluffy white towels cold breakfast excellent facilities have stayed here several times shower head easy walking distance very comfortable room london trip cleaning staff quick check rooms are large luggage room house keeping quality hotel
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Reviewed June 10, 2019 via mobile

Very pleased & happy with the hotel & the location. In my opinion we had an excellent deal booked through lastminute.com, on a mystery hotel offer.
Breakfast was very good on Saturday & Sunday with plenty of choice and fresh hot food.
Monday’s breakfast was not as good as hotel was quieter and food was not getting used up as quickly.
Minor issue getting room serviced after 1st night as housekeeping said our room was locked all day, despite us being out in London from 10am until 9pm! Room was quickly serviced after I complained.
Otherwise a great stay. Would definitely stay again

Date of stay: June 2019
Trip type: Traveled as a couple
Thank mark66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leonardo_TowerBridge, Manager at Leonardo Royal London Tower Bridge, responded to this reviewResponded June 12, 2019

Dear mark66,

Thank you for your feedback. We are glad you were satisfied with the hotel and its central location. Your comments for breakfast and housekeeping have been noted and passed on to our departmental heads for future improvement.

We look forward to welcome you back in near future.

Best wishes,

Samir Dewan / Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2019

Me and my partner spend the weekend at the Grange tower bridge the name has change now to leonardo a think. I dont rate this place as a 5star. Becsuse nothing was included apart there was a mini bar in our room which was on lock I pay a deposit to get the fridge open so I could put my own drink in. There were no price list for the mini bar so I didn't drink anything from it. The place were very clean reception English was not good. The breakfast was ok but too expensive and for them to water down the orange juice was very bad.they need better security there didn't like how any one could walk in and take the lift to go up that is very poor they need a door for anyone staying there to tap there room card before they can enter the lift.otherwise it was ok.but I will not rate this hotel over premier inn.

Date of stay: March 2019
Trip type: Traveled as a couple
Thank winsomeclarke39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leonardo_TowerBridge, Manager at Leonardo Royal London Tower Bridge, responded to this reviewResponded June 11, 2019

Dear Winsomeclarke39,

Thank you for sharing your feedback here on TripAdvisor.

We are sorry that we were not able to provide you with a more positive overall experience on this occasion.
The satisfaction of our guests is very important to us and we regret that expectations were not met on this occasion. Please be assured that guest feedback is very important to us and your comments will not go unnoticed.

We do provide in all our guest bedrooms, complimentary bottle of still & sparkling water. Mini bar items can be purchased for which guests are required to leave credit card pre authorisation at reception.

We hope to have another opportunity to welcome you back in the future.

Best regards,

Samir Dewan / Rooms Division Manager

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Reviewed June 10, 2019

Communication was not the best. Kettle needed fixing and was not resolved during stay. Mirror light out. Room was good but needed general info to hand about hotel, very rare not to have this. For a 5star hotel I was expecting abit more, stayed previously and no problems. Pool was great and breakfast was nice. Location great.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
Thank jackness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leonardo_TowerBridge, Manager at Leonardo Royal London Tower Bridge, responded to this reviewResponded June 11, 2019

Dear jackness,

Thank you for your feedback. Whilst, we are glad that you enjoyed our health-club & breakfast, we are equally disappointed that certain aspects of maintenance issues let us down in your eyes. Please accept our most sincere apologies for any inconvenience that may have been caused. I can confirm the issues have now been resolved.
I hope you give us another chance in near future.

Best wishes,

Samir Dewan / Rooms Division Manager

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Reviewed June 10, 2019

The assistance given to a wheelchair user was absolutely fantastic. It was above and beyond what would normally expected. The rooms for wheelchair users was also much bigger and better fitted out than I expected
My only criticism is the seat in the shower needs to have support bars to aid in safely moving
Congratulations on the Japanese restaurant
Keep up the good work

Room tip: Ensure that when booking send photo of room and bathroom in particular
Date of stay: June 2019
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leonardo_TowerBridge, Manager at Leonardo Royal London Tower Bridge, responded to this reviewResponded June 11, 2019

Dear Mary M,

Thank you for your feedback. It seems your stay was with our sister property - Leonardo Royal Hotel London City. They are situated just stone throw away distance from us, just next to Tower Hill Tube Station.
I have now shared the review with them and they are delighted to hear your positive comments.

We hope you visit our hotel in very near future.

Warm Regards,

Samir Dewan / Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2019

Very good service and a great location.
The swimming pool is simply gorgeous.
This is within walking distance of the Tower and very practical in terms of transportation. Service is excellent and the rooms very nice and big enough

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
Thank Compass06908532013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leonardo_TowerBridge, Manager at Leonardo Royal London Tower Bridge, responded to this reviewResponded June 10, 2019

Dear Compass06908532013,

Thank you for your positive feedback. We are glad you enjoyed our swimming pool and found our location central. We strive to give the best possible customer service and your comments are encouraging for our staff. We look forward to welcome you back soon.

Regards,

Samir Dewan / Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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