I stayed at the Grange St Pauls a couple of years back and it wasn't bad, so decided to give another Grange Hotel a try.
I did email beforehand as it was my husbands birthday to ask if there was any chance of an upgrade or something special, to which I received an email back saying they would see what they could do. We checked in - nothing was mentioned about it at all, despite the couple checking in next to us getting an upgrade for no apparent reason. Not the end of the world. We moved from out first room as the Wi-Fi wasn't working.
Can't fault the room, was very nice and clean. Pool area very nice although hot tub wasn't working.
A lovely modern hotel and although you can't fault the staff, all polite etc, the service on both occasions at the Grange has felt somewhat impersonal. The staff say all the right things but I feel there's no 'heart' behind it, just a little lacklustre.
However the rooms and facilities are very nice which is the main thing and I would definitely use the Grange Hotels again.
- Official Description (provided by the hotel):
- Launched in June 2011, the brand new Grange Tower Bridge Hotel redefines luxury accommodation and events facilities within the famous Tower Bridge district. Signature facilities include an expansive Conference and Events Centre, together with a luxurious Wellness Centre offering an extensive range of beauty and holistic treatments. The Grange Tower Bridge incorporates renewable solar and photovoltaic panels, and has an on-site borehole to reduce water consumption – making it one of the most energy-efficient hotels to open in recent years. ... more less
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- Also Known As:
- Grange Tower Bridge Hotel London, England