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“Fantastic food, friendly Staff” 5 of 5 bubbles
Review of The Terrace

The Terrace
Ranked #1,221 of 22,225 Restaurants in London
Certificate of Excellence
Price range: $31 - $50
Cuisines: European, British
More restaurant details
Restaurant details
Good for: Scenic view, Romantic, Large groups, Special occasions, Families with children, Business meetings
Dining options: Lunch, Dinner, Breakfast, Late Night, Free Wifi, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Neighborhood: Trafalgar Square / Embankment
Description: In the very heart of London, The Terrace offers Victorian elegance and superb modern cuisine. There are excellent views of the Strand and Trafalgar Square. Housed in a Grade II Listed building with original period features, The Terrace has a light and airy interior with striking floor-to-ceiling windows. Diners at Amba Hotel Charing Cross can also enjoy afternoon tea in cosy, welcoming surroundings.
Kent, United Kingdom
1 review
“Fantastic food, friendly Staff”
5 of 5 bubbles Reviewed July 31, 2014

Come here with my mum for her 60th birthday, so glad I did the service was amazing made it very special for my mum. The views are nice and the atmosphere is relaxed. Really enjoyed the food and found the lunch menu to be very reasonable.
I would definately recommend and will be revisting

  • Visited July 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Danielle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charing X, General Manager at The Terrace, responded to this review, August 12, 2014
Dear Danielle R,

It brings great delight that you chose Charing Cross Hotel to celebrate your mum’s 60th birthday and to read on your review, posted on Trip Advisor, that you had an amazing experience at The Brassere.

Thank you for your comments and we look forward to welcoming you back in the near future.

Kind Regards,
Glenn Hallam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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279 reviews from our community

Visitor rating
    154
    71
    32
    18
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Traveler tips help you choose the right room.   Room Tips
Date | Rating
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English first
Lisbon, Portugal
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Kindness and genuine care”
5 of 5 bubbles Reviewed July 26, 2014

The service was excellent, we can't forget the dedication and charm of Isabel at every breakfast! The food - the variety and quality - and the place were also great!
Thank you Isabel and Charing Cross Hotel for all the really nice moments we spent with you!

Afonso, Catarina and João

  • Visited July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
1 Thank Joao B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charing X, General Manager at The Terrace, responded to this review, August 14, 2014
Dear Joao B,

I would like to thank you for sharing your feedback on Trip Advisor about your dining experience at The Brasserie.

Thank you for acknowledging members of The Brasserie team for their great service.
We hope that you will dine with us once again on your next visit to London.

Kind Regards,
Glenn Hallam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Professional and friendly service from Zhivko”
5 of 5 bubbles Reviewed July 26, 2014 via mobile

The hotel has an excellent asset in Mr Zhivko, who has an excellent and friendly service attitude. I have been here two weeks and he has never fail to greet me by name with a smile and provides me with immaculate service every morning.

It is staff like Zhivko that makes a hotel excellent other than having good hardware.

Thank you!



  • Visited July 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
2 Thank Terence O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charing X, General Manager at The Terrace, responded to this review, August 14, 2014
Dear Terence O,

Thank you for your great feedback shared on Trip Advisor. I am pleased that Zhivko’s professionalism and warmth had contributed in making you feel comfortable throughout your two-week stay at Charing Cross Hotel.

We hope that you will choose to stay with us once again in the near future.

Kind Regards,
Glenn Hallam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Braunschweig, Germany
1 review
“Thank You Zhivko,”
5 of 5 bubbles Reviewed July 24, 2014

The best service we ever had. Thank you Zhivko from Room Nr. 908 (16.7. - 23.7.14). Wewill come back next year!

  • Visited July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Helmut M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charing X, General Manager at The Terrace, responded to this review, August 14, 2014
Dear Helmut M,

Thank you for rating your visit to The Brasserie at Charing Cross so favourably.

The team endeavours to provide great service and we are grateful that you acknowledged members of our team such as Zhivko on your feedback posted on Trip Advisor.

I can assure you that you can expect the same great service on your return next year.

Kind Regards,
Glenn Hallam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kent
2 reviews
“Good food, overpriced drinks and long waits”
3 of 5 bubbles Reviewed July 22, 2014

Food was good, drinks were very overpriced even for london and the wait for food was silly. Most of the staff were friendly especially the staff giving out the drinks but the rest were no where near as friendly as rest of hotel staff.

  • Visited July 2014
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank misspipy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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