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“Such a let down...”

The Georgian Restaurant
Ranked #1,684 of 24,404 Restaurants in London
Cuisines: Contemporary
More restaurant details
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Neighborhood: Knightsbridge
Description: Housed in an exclusive Knightsbridge setting at Harrods, The Georgian Restaurant offers traditional English and modern European cuisine. In a flawless setting, guests can enjoy swanky cocktails, or exquisite afternoon tea.
Reviewed February 3, 2013

My husband and I were delighted to receive a voucher for afternoon tea as a wedding gift from our friends, and were very much looking forward to the experience. Unfortunately, our experience was the complete opposite of that of our friends.

The booking procedure was poor, in that Harrods did not reply to messages left on their answering machine, even though I was very clear with contact details.

When we arrived, we were seated on the outskirts of the room, where there was no atmosphere, except significant remnants of food left on the floor. I really didn't want to be seated amongst someone else's mess, so politely asked if we could move. The waitress seemed a bit put out, but seated us in the centre, though the table wasn't much better. As I pulled out my chair, I had to brush it clean of crumbs. The seat itself was quite grubby, with stains spoiling the dusky pink it was supposed to be.

When our tea arrived, my husband's tea strainer looked like it had not been cleaned. It had a watery white liquid in the bottom, though we didn't mention this to the waitress as we did not want to cause a fuss.
Not once were we attended to voluntarily by the waiting staff; I had to ask for more cream on two occasions. This was rather embarrassing, for when the waitress returned with it, there was literally only one teaspoon in the pot, and I immediately had to ask again for more. The sandwiches were not to my taste at all, and I only ate the turkey one, but the scones were nice. In total, I ate two sandwiches and two scones. An attentive waiter / waitress might have noticed this and offered alternatives or replenishment of items consumed, as was the experience of our friends.

We did not eat the macaroons and two other small treats, so asked a waiter if we could have them boxed up. The box they came in was ridiculously large, and by the time we got back to our hotel, the items were broken pieces.

My husband and I are not demanding customers; we don't expect waiting staff to pour tea every time we finish a cup, or to offer replenishment every time an item is eaten; however, we do expect basic cleanliness, attention to detail and waiting staff who are cheerful and mindful that this experience is meant to be a treat for most customers.

The worst thing is, I didn't want to write a negative review here, and e mailed Harrods directly (I got the contact details from a reply left to a similar review) and after three weeks have not received an acknowledgement.

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2  Thank Leann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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528 - 532 of 685 reviews

Reviewed February 3, 2013

We booked our meal through buy a gift.com. The setting was beautiful, service was outstanding. We had three courses with tea/coffee which was a surprise as we just thought it was a one off roast dinner so to get three courses was great. The ambience of the restaurant was just perfect and the acoustics in this magnificent room were just right so even though it was very busy it was not noisy in any way. There was a self playing piano which provided gently background music and provided for a most enjoyable relaxing atmosphere. Would recommend this to anyone visiting London, a very special treat indeed.

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2  Thank macasam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2013 via mobile

Had afternoon tea there with 2 other friends, very disappointed for many reasons:
Food was so so, sandwiches were so dry, scones were hard...jam/spread was way too sweet with absolutely no fruit aroma.
Waiters were very rude, they had a private event that day, they kept coming to suggest us to pay even though we only half finished what we ate. My friend went to bathroom, he even waited awkwardly at the table for my friend to come back to pay the bills. Also when we left, we asked the directions to return to the gift shop, waiter rolled his eyes n swore there was no such thing called gift shop ( even though we were there shopping before the tea)!
Dirty! Where i sat had leftover on the carpet from prevous customers, i didnt even feel comfortable putting my shoppingbag on the floor.. when i pointed out to them, they didnt offer to move us to another table (despite many tables unoccupied). I had to ask them to give me a spare chair to place my stuff.

To be fair, the tea was great. However, their poor quality of food, environment, and customer service was truly disappointing. I would never go back again.

1  Thank Nattden
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 27, 2013

Champaign afternoon tea in the most equisit location, feel like a queen for a day. As a special treat this is the best! I felt totally spoilt by this wonderful gift from my daughter. On arrival we were shown to our crisp clean table under the art deco glass ceiling which is stunning on its own. We were offered champaign, and a choice of tea blends. As a fish allergy sufferer, I was catered for completely with a variety of finger sandwiches containing cream cheeses, truffles, apple, coronation chicken - all utterly delicious and a beautiful teared cake stand full of scones (with strawberry jam, rose jelly, and cream) macaroons, fruit cake, lemon merangues, hazelnut chocolate cake, madelaines, and more. When our teas arrive they were served by our impecibly dressed waiter Sebastion, who was attentive throughout our visit. We were treated to a wonderfull piano player who surprised us with his interpretations of Cold Play, Disney and movie tunes. It was a wonderful atmosphere and I would fully recommend it. An ideal gift.

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Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2013

I came here for the first time with 5 friends. I was a bit concerned after reading some of the reviews. I needn't have worried. From the moment we entered the restaurant we were treated to excellent service. The waiters were attentive without being obtrusive. Glasses were quickly filled, plates cleared and finger bowls appeared efficiently. We all opted for the buffet and this let us dictate the pace. We did not feel rushed and spent over 3 1/2 hours there. The tables are nicely spaced out and the atmosphere is very relaxing with a pianist playing for most of the time.

The buffet itself offers a great choice of starters especially if you enjoy fish. There are plenty of salads, cheese and cooked meats too. The carvery was very good and you could have as much meat as you liked and the beef was served rare, medium or well-done to suit all tastes. Plenty of veg and lovely roast potatoes. Although we were fairly full we had to try the desserts. Again plenty of choice with a couple of hot desserts and lots of little patisserie cakes. The meal was finished off with coffee of choice though we weren't served the madelines. Probably couldn't have eaten them!

All in all a lovely afternoon. I certainly intend to return.

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1  Thank sally223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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