My husband and I were delighted to receive a voucher for afternoon tea as a wedding gift from our friends, and were very much looking forward to the experience. Unfortunately, our experience was the complete opposite of that of our friends.
The booking procedure was poor, in that Harrods did not reply to messages left on their answering machine, even though I was very clear with contact details.
When we arrived, we were seated on the outskirts of the room, where there was no atmosphere, except significant remnants of food left on the floor. I really didn't want to be seated amongst someone else's mess, so politely asked if we could move. The waitress seemed a bit put out, but seated us in the centre, though the table wasn't much better. As I pulled out my chair, I had to brush it clean of crumbs. The seat itself was quite grubby, with stains spoiling the dusky pink it was supposed to be.
When our tea arrived, my husband's tea strainer looked like it had not been cleaned. It had a watery white liquid in the bottom, though we didn't mention this to the waitress as we did not want to cause a fuss.
Not once were we attended to voluntarily by the waiting staff; I had to ask for more cream on two occasions. This was rather embarrassing, for when the waitress returned with it, there was literally only one teaspoon in the pot, and I immediately had to ask again for more. The sandwiches were not to my taste at all, and I only ate the turkey one, but the scones were nice. In total, I ate two sandwiches and two scones. An attentive waiter / waitress might have noticed this and offered alternatives or replenishment of items consumed, as was the experience of our friends.
We did not eat the macaroons and two other small treats, so asked a waiter if we could have them boxed up. The box they came in was ridiculously large, and by the time we got back to our hotel, the items were broken pieces.
My husband and I are not demanding customers; we don't expect waiting staff to pour tea every time we finish a cup, or to offer replenishment every time an item is eaten; however, we do expect basic cleanliness, attention to detail and waiting staff who are cheerful and mindful that this experience is meant to be a treat for most customers.
The worst thing is, I didn't want to write a negative review here, and e mailed Harrods directly (I got the contact details from a reply left to a similar review) and after three weeks have not received an acknowledgement.
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