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“Great food with a bad service finish”

Dinner by Heston Blumenthal
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Ranked #371 of 28,601 Restaurants in London
Certificate of Excellence
Cuisines: British
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Restaurant details
Good for: Special occasions, Business meetings
Dining options: Dinner, Late Night, Breakfast, Lunch, Delivery, Reservations
Dining style: Casual Elegant
Neighborhood: Knightsbridge
Transit: Knightsbridge Tube Station.
Description: 'OPEN NOW FOR CHRISTMAS RESERVATIONS' Inspired by Heston Blumenthal's fascination with historic gastronomy, Dinner is one of the world's most celebrated restaurants. Providing the ideal backdrop to the menu, the restaurant's interior is contemporary and innovative, yet mindful of tradition.
Reviewed 3 weeks ago

We had booked this restaurant to celebrate our anniversary on a trip from San Francisco, and had a great experience with the food. Great presentation and excellent flavors were noted, and per my request ahead of time we were placed in a corner table right next to the kitchen. While service throughout was good overall, when we made a request to tour the kitchen, we underwent what seemed like an inordinate amount of time waiting for our request to be addressed. The manager/server I had asked completely disappeared and we kept glancing at every staff member who walked past us but were basically ignored, and noted that the shutters for the kitchen had come down. Another uncomfortably period passed when a different staff member came to the table and more or less discouraged us from the tour as "you would just be seeing the kitchen cleaning."

While we understood that a kitchen tour during kitchen staff cleaning would be inconvenient, the reservations specialist had told us that a tour was available upon request, and my wife and I were quite upset given that the staff were still preparing dishes when we made our request and thus a tour at that time (or even shortly after) would have been great. Sadly we were left in limbo long enough to preclude a tour, and having dined in multiple Michelin restaurants this was the first time that we have had such an experience occur. Given the premium price inherent in a Michelin restaurant, and the service standard that one can expect when booking said restaurant, my wife and I left what should have been an excellent 5th anniversary with a very sour taste in our mouths. While we look forward to a tradition of celebrating future anniversaries in London,our service experience makes it difficult to imagine our returning to this restaurant, which is a shame given the quality of the food.

Date of visit: September 2019
Thank Christopher L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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18 - 22 of 4,969 reviews

Reviewed 3 weeks ago via mobile

It was our second time dining here (the first in 2011, shortly after they opened) and it was as spectacular as our first experience!!! They've updated the dining room, opened the kitchen and added garden views which just enhances the overall ambiance. We had fantastic service! Natalie took care of our food, and Richard took care of the wine, and both of them took fabulous care of us! The food was spectacular. One of the best steaks, and I consider myself a potato connoisseur, and these were the BEST buttery mashed potatoes of my life! Such a fun evening! Thanks!!

Date of visit: September 2019
Thank Chopstick224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Warm welcome by most staff. Every bite was delicious and full of flavour. We chose the 3 course meal. Dessert was tipsy pudding which was ordered in advance. That was one of the most incredible desserts I’ve ever eaten.

Waiting staff friendly enough, but did not seem overly happy. One waiter blonde/brown hair polish. Pretty miserable, offered us a tour and then rescinded his offer. Wasn’t interested in the guests overly, liked talking about himself. The kitchen staff worked bloody hard, he didn’t do the place justice.

Date of visit: September 2019
Thank Kalifornia81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

I booked Heston Blumenthal for our anniversary based on it’s rating and the excellent reviews.
We are Americans who have dined in the finest restaurants in New York City and all over the world.
Heston Blumenthal is a good restaurant but just doesn’t measure up to the greats or deserving of Michelin stars.
Everything is good, not great.
The ambiance is nice but cold. Acoustics are terrible so it’s not really good for a quiet romantic dinner.
Service was pleasant but slow.
Menu choices were varied. Presentation was good.
Wine selections were numerous but pricey.
It’s a good restaurant not worthy of lofty reviews.

Date of visit: September 2019
1  Thank paul1009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

First of all, the dining environment and service are great. Then the food, the meat fruit is as amazing as it can get, both taste and presentation. The lamb and cucumber showed me how delicious cucumber can be. The triple cooked chips is just too good.

Date of visit: September 2019
Thank laBaugette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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