We had booked this restaurant to celebrate our anniversary on a trip from San Francisco, and had a great experience with the food. Great presentation and excellent flavors were noted, and per my request ahead of time we were placed in a corner table right next to the kitchen. While service throughout was good overall, when we made a request to tour the kitchen, we underwent what seemed like an inordinate amount of time waiting for our request to be addressed. The manager/server I had asked completely disappeared and we kept glancing at every staff member who walked past us but were basically ignored, and noted that the shutters for the kitchen had come down. Another uncomfortably period passed when a different staff member came to the table and more or less discouraged us from the tour as "you would just be seeing the kitchen cleaning."
While we understood that a kitchen tour during kitchen staff cleaning would be inconvenient, the reservations specialist had told us that a tour was available upon request, and my wife and I were quite upset given that the staff were still preparing dishes when we made our request and thus a tour at that time (or even shortly after) would have been great. Sadly we were left in limbo long enough to preclude a tour, and having dined in multiple Michelin restaurants this was the first time that we have had such an experience occur. Given the premium price inherent in a Michelin restaurant, and the service standard that one can expect when booking said restaurant, my wife and I left what should have been an excellent 5th anniversary with a very sour taste in our mouths. While we look forward to a tradition of celebrating future anniversaries in London,our service experience makes it difficult to imagine our returning to this restaurant, which is a shame given the quality of the food.
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