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All reviews regents park great portland street dry martini level room oxford street junior suite an upgrade euston station mini bar london hotel west end rooms are small tube lounge concierge doorman pubs
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Reviewed May 29, 2019 via mobile

Very nice welcome. Even though work being done at the hotel you could not tell. Always use the level as great snacks. Room was very clean and welcoming. I did slip in the shower and cut all my face. Would recommend this hotel.
Very near Regent’s Park. Lovely walk through to London zoo. They are very helpful at the hotel with directions and organising transport.

Date of stay: May 2019
Trip type: Traveled solo
Thank jewels18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaHotelsLondon, Guest Relations Manager at Melia White House, responded to this reviewResponded May 30, 2019

Dear jewels18,

Thank you very much for choosing Meliá White House and for taking the time to share this excellent review with other travellers!

We are delighted to learn that your time with us has been highly satisfactory and that you found The LEVEL experience as well as our wonderful location and the helpful attention received by the Team to impress you the most.

Allow us to express our concern regarding the terrible incident experienced when you slept in the shower and we really are sorry. We truly hope you are having a speedy recovery.Our guests' health and wellbeing is genuinely important for us and we would have loved to have the opportunity to assist you with this.

Our guests' complete satisfaction is our main priority and therefore, as you mention, we are currently undergoing an interior refurbishment of our facilities -common areas and rooms- working to improve our guests' experience. These works have been thoroughly planned in order to avoid any disruption and we are glad to know we are getting this right. We are confident of the many benefits these changes will bring us and we hope to enjoy these with you in the future.

It has been a great pleasure to have you here and we keep looking forward to welcoming you back on your next visit to London and offer you this time the unique, pleasant and memorable experience we like delivering and you deserve.

Kind regards,


Guest Experience Team



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2019 via mobile

The staff are caring.
The rooms are a bit small and the bathrooms are certainly small.
Good breakfast buffet was included.
The place simply feels dated and remodeling probably cannot fix the low ceilings, etc
Convenient to Regent’s Park.

Date of stay: May 2019
Trip type: Traveled on business
Thank Son_of_the_Midwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaHotelsLondon, Guest Relations Manager at Melia White House, responded to this reviewResponded May 30, 2019

Dear Son_of_the_Midwest,

Thank you very much for choosing Meliá White House and for taking the time to share your feedback with the traveller community.

We really regret to read that certain aspects throughout your stay did not fulfil your expectations on this occasion. Our guests' complete satisfaction is our main priority and therefore, we would have loved to have the opportunity to assist you throughout your stay in order to provide prompt solutions to this discomfort and find a room that suits your requirements, making your stay much more enjoyable.

As you mention, we are currently undergoing an interior refurbishment of our facilities -common areas and rooms- working to improve our guests' experience. All the comments we receive are truly valuable for us and yours will certainly be taken into consideration. We are confident of the many benefits these changes will bring us and we hope to enjoy these with you in the future.

We loved having you here and we would love to have another opportunity to turn this stay around. We know we are capable of offering much more than what you have experienced and the entire team will be ready to offer you a unique, pleasant and unforgettable experience we like delivering and your deserve.

Kind regards,


Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2019 via mobile

This is a nice hotel,15min walk to oxford street. The area around is very calm and clean.
Hotel is big with lots of rooms but the one I stayed was really small. If you are clostrophic it’s difficult to stay there.
Room and bathroom was clean. But the sink wasn’t clean.
The cleaning car was in the corridor for the whole day but I didn’t see any staff.

Don’t forget to bring a UK plug to charge your phone or use the electricity cause the reception don’t provide this.

Date of stay: May 2019
Trip type: Traveled on business
Thank GunesErs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaHotelsLondon, Guest Relations Manager at Melia White House, responded to this reviewResponded May 30, 2019

Dear GunesErs,

Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers.

It has been a genuine pleasure hosting you and we are happy that you found our wonderful location to impress you the most. Our guests' complete satisfaction is our main priority and therefore, we regret to hear that the room you were assigned was not in line with your expectations due to its unsatisfactory size. Likewise, we really are sorry if the cleanliness of the sink was not up to the high standards we use to delivering. We would have loved to have the opportunity to assist you throughout your say in order to provide prompt solutions to your discomfort and make your stay much more enjoyable.

All the comments we receive are essential for our continuous improvement and yours have been shared with the Team in order to treat them internally and establish the necessary measures on our way towards the excellence.

We loved having you here and we would love to have the opportunity to welcome you back and offer you this time the unique, pleasant and memorable Meliá experience we like delivering and you deserve.


Kind regards,


Guest Experience Team

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Reviewed May 28, 2019

The Meliá White House is very conveniently located near to Underground stations and Regents Park. Staff was very friendly and helpful at all times. The Level breakfast and evening dinner experiences were equally enjoyable. Would definitely consider staying there again.

Room tip: Rooms are clean and overall quiet.
Date of stay: May 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank Nomad48289750641
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaHotelsLondon, Guest Relations Manager at Melia White House, responded to this reviewResponded May 29, 2019

Dear Nomad48289750641,

Thank you very much for choosing Meliá White House for this spring getaway and for taking the time to share this wonderful review with the traveller community!

We loved to read that your experience with us has been truly enjoyable having made the most of our very convenient location, friendly staff and the Level experience.

It has been a great pleasure to have you here and we keep looking forwards to welcoming you back really soon for another unique, pleasant and unforgettable Meliá experience we like delivering and you deserve.

Kind regards,

Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2019

We stayed at the Melia for two days en route to Africa; it turned out to be very quiet, very convenient for transportation in all directions, and across the street from a great small pub for dinner. They arranged airport transportation and anything else needed. The room was smallish but extremely comfortable; all has been recently renovated. There was some work ongoing while we were there; I think my rating will be even higher when that is finished.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank broadus92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaHotelsLondon, Guest Relations Manager at Melia White House, responded to this reviewResponded May 29, 2019

Dear broadus92,

Thank you very much for choosing Meliá White House and for taking the time to share this lovely review with other travellers.

It has been a pleasure to host you prior to this exciting trip to Africa! We are delighted that you time here has been highly satisfactory and that your found our very convenient location, comfort experienced and the service received to impress you the most.

Our guests' complete satisfaction is our main priority and therefore, as you mentioned, we are currently undergoing an interior refurbishment of our facilities -common areas and rooms- working to improve our guests' experience. We are confident of the many benefits these changes will bring us and we hope to enjoy these with you in the future.

We loved having you here and we keep looking forward to welcoming you back the next time your plans bring you back to London!

Kind regards,

Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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