On arrival at home after 3pm our rooms were still not ready and the receptionist could not tell us how long rooms would take she didn't even ring housekeeping until I insisted that she would so that we had an idea how long it would be. I booked a twin room and a double room and rang the hotel the day before arrival to request that we would get these room close together and was told no problem, however when we arrived we were told that it was 2 twin rooms that they were preparing for us. They had my request there but was told that the nearest we could get these type of rooms was twin room on 2nd floor and double room on 7th floor (smoking room) but if we wanted to upgrade for £30 extra per night (we stayed 4 nights) that the rooms were available immediately! At this stage we said we would accept 2 twin rooms but still didn't know when they would be available. After waiting for an hour we were so tired that we decided that we would upgrade just to get a room we spoke to a different receptionist and she found us a twin and double room on the same floor without upgrading!!!!! As you can imagine that wasn't a great start to our trip. Where the rooms were very clean they were very small, the bed wasn't the most comfortable and the television didn't work very well it kept cutting on and off. We ate in the restaurant one night, the food was nice but nothing exceptional and it was extremely expensive. The bar was also expensive even for tea or coffee. Where the location of the hotel was excellent that was all it had going for it.
- Official Description (provided by the hotel):
- The Melia White House hotel was built in 1936 and was originally launched as The White House luxury apartments. The hotel’s building still preserves its architectural value as a prime example of art décor style in late 1930s. After a recent refurbishment, guests can now have a more pleasant and unique experience when sating in London. This 4-star deluxe hotel includes 581 rooms, 112 apartments, 9 meeting rooms, 2 restaurants and a bar including a terrace, fitness centre and an executive lounge. The hotel’s unique location, award winning food offering and true passion for service will make of your stay in London a pleasant and unique experience. ... more less
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- Also Known As:
- Melia White Hotel
- Sol Melia London
- Melia White House London, England