We stayed here from boxing day for a few nights and the hotel itself was really nice.The rooms are very small and so I would recommend upgrading to a larger room if you can.
The hotel facilities, location and layout are3 great and I would recommend it for those reasons. The problems I experienced were with the lack of information the staff seemed to have and the overall customer service.
Everyone I encountered was polite but just didn't seem very interested in making my stay enjoyable. We drove to the hotel and on arrival asked where we were to park, the Concierge gave us a blank look and then finally directed us to a closed car park!
We had called in advance to request a twin bedded room which they said was fine but this had not been added to our reservation and there was no record of this on arrival. The lady on front desk tried to accommodate this whilst also trying to get us to upgrade and sign up for the Melia loyalty programme at the same time. Which meant check in at &pm on boxing day took around 25minutes. We agreed to the upgrade having read the trip advisor reviews which recommended this but then after 20 minutes she advised us that there were no twin bedded larger rooms available. I explained in detail that 2 seperate beds were needed as I was travelling with my Dadand eventually we checked in and had to wait a furter 10minutes for the room to be set up. No compensation was offered for this delay.
When we finally made it to the room there were 2 single beds pushed firmly together with no way of separating them, we left the stuff in the room and complained on the way out for dinner. We were told that nothing could be done about this and again no compensation was offered.
Some people would find this hotel a little far off the beaten track but I know london quite well and its just a 10 minute walk to oxford st and 20 minutes to the theatre district. London Zoo is right on your doorstep with this hotel and there is a tube station outside.
I wouldn't choose to return due to the poor customer service but it is a great location and we may have just caught them at a bad time so you never know.
- Official Description (provided by the hotel):
- The Melia White House hotel was built in 1936 and was originally launched as The White House luxury apartments. The hotel’s building still preserves its architectural value as a prime example of art décor style in late 1930s. After a recent refurbishment, guests can now have a more pleasant and unique experience when sating in London. This 4-star deluxe hotel includes 581 rooms, 112 apartments, 9 meeting rooms, 2 restaurants and a bar including a terrace, fitness centre and an executive lounge. The hotel’s unique location, award winning food offering and true passion for service will make of your stay in London a pleasant and unique experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Prodigios Interactivos SA, Hotels.com, Expedia, Ctrip TA, Agoda, Travelocity, Orbitz, HotelQuickly, Evoline ltd, Cancelon, getaroom.com and TripOnline SA so you can book your Melia White House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Melia White Hotel
- Sol Melia London
- Melia White House London, England