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The Rubens at the Palace
Ranked #72 of 1,072 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 28, 2014

We don't stay in really nice hotels very often so this was a cut way above for us. The staff were incredible, always so cheerful, even at 5am! Location is terrific. Had a nice pkg with bfx included. The buffet was repetitive, but still delicious. Would love to come back!

  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
1  Thank tyegator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,797 - 1,803 of 4,216 reviews

Reviewed July 28, 2014

We just finished off a three week Great Britain trip with 4 days at the Rubens. It was so old fashioned and proper. We enjoyed the English Breakfast, and also the Afternoon High Tea. Our room was so pretty-our view was nothing but another building, but it was quiet and comfortable. The concierge desk was unbelievably helpful. The location is fantastic-we had beautiful weather and walked everywhere. The Victoria station was only two blocks away if you needed to use the Underground. The Big Bus Tour (We didn't use it) had a stop right out front. I did read some reviews complaining about the lack of space. This is not the type of hotel where you can live out of your suitcase. Take a minute and unpack. We had three weeks of clothes and there was a place for everything, and our suitcases fit easily under the bed. Enjoy!

  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank JRZGRL862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2014

Spent 3 nights at the Rubens by the palace and I can't think of even one minor complaint. The room was lovely (it's an old hotel so expect the rooms to be on the smaller side) and the bed was fabulously comfortable! Fresh complimentary cookies and bottled water - bathroom was updated and wonderful. Hotel service was excellent - helpful, attentive, and engaging. Breakfast buffet served daily had hot and cold options and a lovely dining room. Location was walking distance to Westminster Abbey, Parliament (Churchill's War Room/Bunker), London Eye, Trafalgar Square, Piccadilly Circus, many pubs and restaurants, parks....and obviously the Palace. I highly recommend The Rubens and would definitely stay there again.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
2  Thank Hikermom54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2014

We stayed at Ruben's at the Palace for our last night in London before flying home to the US. Our trip bookended with London and we wished we had stayed at Ruben's on the front end as well. We had 2 separate rooms for our family of 4. Both rooms were lovely and well appointed. The beds and bedding were wonderful. Staff was exceptional. Breakfast was plentiful, food very good, and service attentive. Would definitely recommend to other travelers and would book here again. Great location as well.

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Whitney W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2014

We have stayed here before. Clean, comfy and centrally located to Buckingham Palace and the tube station. We stayed in a mini suite, room 405 and although it backs to a main road, we were never bothered by street noise. They have a vertical garden on that side of the building and it insulates the sound. The view was of the courtyard but who cares? When you're in London - you are out and about!
We had drinks at the Leopard Bar- darling.
Breakfast was delicious.
Courteous staff
Slow and small elevators.

Room Tip: I have not stayed on the Palace side but I think it may have more street noise. When I am in my room...
  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
1  Thank Kat E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2014

wonderful 4 night stay at the Rubins! Loved the location and the people!! The daily breakfast was great! The service was excellent, everyone went out of their way to make our stay enjoyable! a special thanks to the concierge, I think his name is David, who was so helpful in guiding us around this beautiful city!

  • Stayed: May 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank trumom99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this reviewResponded August 13, 2014

It is wonderful to hear that you liked the location and overall feel of the hotel, and that you felt so well taken care of by my team. They genuinely enjoy looking after all our guests and were thrilled to hear your comments when I passed these on to them.

My team and I hope to have the opportunity of welcoming you back to The Rubens in the not too distant future.

Yours sincerely,

Malcolm Hendry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2014

My husband & I just recently returned to our home in Boston, after celebrating our 5 year wedding anniversary in London & Paris. It was a wonderful trip. We started out w/ 5 nights at The Rubens at the Palace, which was one of the hotels recommended to us by our travel agent. Anyway, he definitely didn't steer us wrong! We were soooo happy w/ our stay at The Rubens! We felt extremely welcomed from the moment we stepped into the lobby to check in. We were first greeted by Joanna from Guest Services, and then checked into our room at the front desk. The hotel is very small, intimate, and personal. It feels very British & traditional. That is one of the reasons we also chose to stay there. We wanted the experience of an authentic British hotel. We paid for a larger room & were on the 4th floor (I believe). The room was still on the smaller side, but that is to be expected in the UK & Europe, in general. The room was always clean & well kept, so definitely no complaints. The location of the hotel was just perfect for us too. Just a short walk to Buckingham Palace (don't miss the changing of the guard at 11:30am daily), and a really nice walk through St. James's Park, and over to the Jubilee Bridge, the London Eye, and Westminster Pier (where we took a cruise down the Thames to the Tower of London). Everything was quite easily accessible from the hotel. Also, the concierges (David & Alex) were fabulous w/ making recommendations for us, especially on where to eat. They took care of our dinner reservations & never steered us wrong. They were so helpful & pleasant every day. We loved chatting w/ them too. We also really liked Nathan (at the front door). Everyone was so caring & really seemed genuinely interested in how we were doing throughout our stay. As for restaurants, we loved the places recommended by Alex & David. If you enjoy steak & seafood, try "Gaucho" in Piccadilly Circus. We also loved the fish & seafood at "Scott's Seafood Restaurant," and "J. Sheekey's". Hope this reveiew helps! I don't usually write reviews...but loved the people at Rubens so much...that I really wanted to give the positive feedback. We would definitely recommend this hotel, and hope to be back again in the near future!

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Service
7  Thank Kimberly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Rubens at the Palace

Address: 39 Buckingham Palace Road | Victoria, London SW1W 0PS, England
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#26 Family Hotel in London
#40 Green Hotel in London
#64 Romantic Hotel in London
#69 Luxury Hotel in London
#106 Business Hotel in London
Price Range: $221 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Rubens at the Palace 4*
Number of rooms: 173
Official Description (provided by the hotel):
Traditional, Edwardian-era hotel, originally built as a debutante hostel for nearby Buckingham Palace. ... more   less 
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Also Known As:
The Rubens At The Palace Hotel London
Rubens At The Palace London
Rubens Palace
The Rubens At The Palace London, England

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