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“Great location and staff, a little tired”

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The Rubens at the Palace
Ranked #74 of 1,081 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Reviewed March 16, 2014

This hotel is perfectly located for London sightseeing - we walked to the Palace, Hyde Park and other landmarks, and could always find our way back by finding the Palace. The staff were attentive and a great source of local info. Rooms small, so go for as large as you can afford!

  • Stayed: August 2013, traveled as a couple
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Thank Cat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this reviewResponded March 17, 2014

Thank you so much for taking the time to review your stay. I was really pleased to read that you found our location perfect and that our staff looked after you so well. We have a great selection of bedrooms and always feel that we can find the perfect room for every stay and hope that this will continue to encourage you back to The Rubens, as you have so kindly said and recommended!

Thank you for your review.

Kind Regards

Malcolm Hendry
General Manager

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2,157 - 2,163 of 4,410 reviews

Reviewed March 15, 2014

We had a brilliant stay at this hotel. The manager, Malcolm was fantastic in organising our booking, we had a fabulous greeting on arrival and every time we went in and out of the hotel. Every single member of staff was friendly and helpful and the Concierge had the answer to every single question. Buffet breakfast was fabulous and we had a wonderful meal in the BBar restaurant. The location is perfect, 2 mins walk from Buckingham Palace and 5 mins walk to Victoria station and anywhere we wanted to go. We loved the bright red decor in our room and felt very special at this fabulous hotel. Highly recommend.

  • Stayed: January 2014, traveled with family
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Thank Mermaidsinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2014 via mobile

On planning my 40th I wanted a special hotel and this is exactly what I got!! From the girls at reception to the doormen everyone is so warm and welcoming. We had a room overlooking the royal mews and I literally had the best nights sleep, very spacious bed which is so soft with lovely plump pillows, the rooms are small but there's every thing you could possibly need in the room! After finding out it was my birthday I was given a birthday card, box of homemade biscuits and 2 free glasses of champagne. Dave had arranged out tickets for Phantom of the opera and we were given great seats, 8 rows back from the stage! On the Sunday which was my actual birthday we had afternoon tea and wow what a tea this is! Everything tasted so lovely and was very filling, we were again treated to free champagne and I was given yet another birthday card which all the staff had signed and a lovely plate of cakes which had 40th written on the plate. The staff are so friendly and when you leave this hotel you feel like you are saying goodbye to friends! I 100% recommend this hotel, it's an ideal location for sightseeing and if your planning on seeing a show please speak to Dave who will arrange tickets for you. Breakfast was great, lots of choice and all cooked brilliantly, we didn't have dinner at the hotel so I don't know what the evening meals are like, we did pop into a little place a few doors down from the hotel, it looked like a cheap and cheerful place.....£46 later for the smallest sandwiches we had seen!!! Don't eat there, go to the place with the blue canopy next door!! I will defiantly be coming back to this hotel again and again! Thank you Rubens for making my birthday a special one!! Xxx

Stayed: March 2014, traveled as a couple
Thank Siggie14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2014

We stayed at the Rubens for five nights during which time we found the staff to be extremely helpful and friendly. When a maid inadvertently threw our unread copy of the weekend Guardian into the recycling a member of staff immediately set about finding it, delivered it to our room and left us with a box of home-made biscuits as compensation! The breakfasts were good and the rooms small but beautifully furnished. The location could not be better, right next to Buck Palace and a relatively short walk from Kensington Museums and the West End. We didn't try the restaurants but the carvery seemed like excellent value.

Room Tip: We asked for a quiet room and were given on facing away from the main road. No traffic noise at all...
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  • Stayed: February 2014, traveled as a couple
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1  Thank Hilarie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2014

I recently stayed four nights and had a lovely time. This is the first hotel I have stayed at where reception politely calls you after checking in to see if you're satisfied with your room. The front desk staff are lovely and efficient. I particularly liked that they remembered my face/name and made sure as I set off on my day exploring that I had all necessary information. Which leads me to their concierge team - a very efficient and capable group of well mannered and informed staff. Overall, had an excellent time. Well located, very clean and fair value for money. Bravo.

  • Stayed: February 2014, traveled solo
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2  Thank FrenchInSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2014

So very convenient for Victoria - an oasis of order and calm.
The bar is a pleasant place to enjoy a drink before heading out for dinner/theatre etc.
However, our room was airless and the bed horribly hard and uncomfortable.
Breakfast is served in the spacious dining room and offers a fabulous selection of hot freshly cooked to order items or excellent cold choices.

  • Stayed: February 2014, traveled as a couple
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1  Thank Britannia07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this reviewResponded March 17, 2014

Dear Guest,
Thank you for sharing your most recent experience with us.
I was sorry to read your comment regarding the bed in your room. Whilst we make every effort to ensure that mattresses are changed when necessary, I can confirm that our Executive Housekeeper has created a more thorough system to spot-check it and to ensure that an experience such as yours does not repeat itself.

Thank you for your compliments regards our location, and I was pleased to see that you enjoyed our selection of hot and cold breakfast choices.
Thank you again for your review.

Kind Regards
Malcolm Hendry
General Manager

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Reviewed March 9, 2014

We stayed here for one night, My husband daughter and myself, it was a wonderful experience. The room overlooked the Royal Mews, and the room was excellent. When we arrived there was a cake with Happy 50th Birthday written on also a birthday card !, Thank you this was a lovely surprise..... We had evening meal the food was excellent and the service was very good. The breakfast was also excellent loads to choose from. All the staff were very friendly and couldn't do enough for you.. Looking forward for a return visit. Thank You for a great stay

  • Stayed: March 2014, traveled with family
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1  Thank bratz2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Rubens at the Palace

Address: 39 Buckingham Palace Road | Victoria, London SW1W 0PS, England
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#18 Family Hotel in London
#40 Green Hotel in London
#64 Romantic Hotel in London
#70 Luxury Hotel in London
#106 Business Hotel in London
Price Range: $232 - $467 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Rubens at the Palace 4*
Number of rooms: 173
Official Description (provided by the hotel):
Traditional, Edwardian-era hotel, originally built as a debutante hostel for nearby Buckingham Palace. ... more   less 
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Also Known As:
The Rubens At The Palace Hotel London
Rubens At The Palace London
Rubens Palace
The Rubens At The Palace London, England

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