I booked to stay for 6 nights at the Rubens. It was a great location, right across Buckingham Palace and very near the Underground at Victoria Station. However, the service was as poor as being in the outhouse or in a motel. They did not replace the toiletries in the bathroom. Even when reminded about that, the toiletries were replaced ONCE. I felt that they forgot that I used the bathroom! The front desk service was spotty- there were helpful ones and there were ones that just ignored you. Perhaps because there was a big group that they were attending to, but that should not be an excuse.
- Official Description (provided by the hotel):
- Traditional, Edwardian-era hotel, originally built as a debutante hostel for nearby Buckingham Palace. ... more less
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- Also Known As:
- The Rubens At The Palace Hotel London
- Rubens At The Palace London
- Rubens Palace
- The Rubens At The Palace London, England