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Traveler rating
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All reviews four poster old brompton road south kensington welcome drink charming hotel quiet street executive room restaurants and pubs third floor tube station the royal albert hall piccadilly line lovely room london hotel hyde park persian furnishings
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Reviewed January 19, 2020

Room, Appalling,Shower cold,decor old ,window broken, Breakfast appalling, toast and cereals in a tacky horrible room, Huge pile of dirty bedding outside bedroom during the whole of our stay. Urghh, The staff although pleasant seemed totally embarrassed to be there

Date of stay: January 2020
Trip type: Traveled with family
1  Thank 165peterf165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2020

How can you be still open? GROUPON reservation was a scam , we booked a double superior room and this is what we got ( pictures attached ) hairs everywere,bathroom dorty, old moquette smelling, dust everywhere,pillows from ww2 , we asked to check out because was not healty to stay there but no refunds so and all they did was moving from 4th floor to the 1st , in a bigger room, same old and dirty as the other, i did not even asked for breakfast cause i was really disgusting and it was difficult to fall asleep because of the dirt... judge yourself via the pictures below if this is a 4 star hotel or a mouse hole . JANUARY 2020, NEVER AGAIN

Date of stay: January 2020
Trip type: Traveled as a couple
2  Thank alex f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2020

The Cranley Hotel is definitely a hotel which would have been amazing a couple of years ago, but it has slowly gone down hill.
The location is very nice and I cannot fault it.
When we entered the room, all the windows were open along with the outside door, this was about ten pm, so it was very cold! It didnt help the fact the heating was broken and we were left with a little heater!
The room is very dated. We were on the ground floor and we had lots of damp all on the ceiling. We also had the most annoying clicking which we couldn't stop!! I am not sure if it was a thermostat, but it was so so so annoying!
The bed was two singles pushed together (not very well, they were completely separated by the morning). The mattresses were also very old with staining. The headboard was also stained.
The curtains were extremely thick (and would have been expensive a while ago) but had accumulated lots of different types of stains...
The bathroom was surprisingly nice. We had two sinks, and a bath with shower. The shower was old (not sure if it was the style or not) however it was extremely nice and very hot. We were also surprised to see unused amenities in the bathroom.
We didn't stay for breakfast, so I cannot rate it.
We also had a little garden thing, which had a drainpipe coming down the side, which dripped all night long, it was so annoying!
It's ok and definitely depends on what you like. I don't think I will be going back.

(I'm sorry I didnt manage to get photos of the room however I did get photos of the curtain and bathroom.)

Date of stay: January 2020
    • Value
    • Cleanliness
    • Service
Thank ethans05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2020

I had a super stay at this little hotel. The staff were so obliging to change my room for one with a bath and although it is a little tired and could do with a lick of paint here and there, it was adorable. I loved the atmosphere and the room. I had room 401 which was sweet, cozy and I slept safe and soundly. Great price for a sweet location. In the heart of Chelsea. Good find! I’ll be back! Breakfast was an added bonus for the price for London!

Date of stay: January 2020
Trip type: Traveled with friends
Thank lisasW1289JS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM159, Manager at The Cranley Hotel, responded to this reviewResponded 2 weeks ago

Thanks for posting the lovely review for us and we hope can welcome you back soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2020

Awful. Dirty and a con. DO NOT STAY HERE. The pictures online are from some years ago. Please don’t be fooled, and please don’t spend your money as you won’t get it back. I had better service in a Travelodge. 4 star? Absolutely not

Room tip: Don't do it.
Date of stay: January 2020
    • Value
    • Cleanliness
    • Service
1  Thank Olivia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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