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“Quiet and relaxing hotel”
Review of Cranley Hotel

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Cranley Hotel
Ranked #567 of 1,077 Hotels in London
Reviewed August 5, 2013

I loved this hotel! The decor is very chic, the neighborhood is quiet, yet close to tube stations and crowded roads. The staff is extremely friendly, they were really helpful and made my stay exceptional. The rooms are very well designed and the beds comfortable. I truly liked my stay at the Cranley and would certainly recommend it.

  • Stayed: July 2013, traveled on business
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Thank MK20132013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranleyhotel, Manager at Cranley Hotel, responded to this reviewResponded August 24, 2013

Dear Guest,

Thank you for leaving such a lovely review.
We are very pleased to see that you were highly satisfied with your stay at the Cranley Hotel.
I will ensure to pass on the message to my colleagues as it is always a pleasure for us to help contribute in making our guests' stay as memorable and special as possible.
We hope to see you back soon with us!

Please do not hesitate to let us know if we may be of assistance.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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318 - 324 of 820 reviews

Reviewed August 3, 2013

I travel quite a bit and I have to say this hotel was one of my best experiences. The ambience, location and professional but friendly staff are exceptional. I will definitely return to this boutique gem. While my dealings with everyone at the Cranley were excellent I would be remiss if I did not give a special mention of Alex and Tiffany who well represent the Cranley. I just apologize for taking so long (I stayed the first week of May) to post my wonderful recollections of the place.

Room Tip: For a taste of Old London charm get a room with a canopy bed.
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  • Stayed: May 2013, traveled with family
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Thank 599anthonyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranleyhotel, Manager at Cranley Hotel, responded to this reviewResponded August 24, 2013

Dear Guest,

We highly appreciate the time you have taken to leave us a review.
We would like to thank you for such kind words on the hotel and the staff, who do strive very hard to offer their best services.
We would be delighted of having the opportunity of welcoming you back to the Cranley.

Please do let us know if we can be of any help.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2013

We stayed here for our wedding anniversary and were just delighted with the hotel. We had booked a superior room via the Mr & Mrs Smith website and were thrilled to be upgraded to the penthouse. We had wonderful facilities and it was spotless. The staff could not have been more helpful. We did not eat there in the evening as there is no restaurant, but we did have a delicious breakfast in our room the following morning. I stay in many hotels for work and was so pleased that this felt like a real treat rather than 'yet another hotel room'. We would definitely return to The Cranley. Thank you for a fantastic stay.

  • Stayed: February 2013, traveled as a couple
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Thank Katharine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranleyhotel, Manager at Cranley Hotel, responded to this reviewResponded August 24, 2013

Dear Guest,

Thank you very much for your time and kind words.
It was a pleasure for us to have hosted you for such a special occasion.
We are glad to hear that we have helped contribute in making your anniversary a special one.

We do hope to see you once again, whether for business or leisure, it would be a great pleasure for us to see you again at the Cranley Hotel.

Please do not hesitate to contact us if we can be of any service.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2013

A wonderful alternative to the chains in a quiet part of South Kensington. Exquisite decor in a classic English townhouse hotel. Excellent staff - welcoming, helpful, and non-stuffy. Leisurely breakfasts on the front terrace - memorable scrambled eggs and smoked salmon!

  • Stayed: July 2013, traveled with family
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Thank cafelatte136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

Since the moment that you arrive to the hotel the service of the staff and the politeness that you can arrive honestly make you feel like you are in a 5 start luxury hotel.

The staff at all the levels is very attentive and friendly at the same time that very servicial, the Rooms are decorated in a classic style that make you feel like you are the owner of the house and that is your master bedroom.

Credit of a an excellent customer focus for this place.

We will come back on the future for sure.

  • Stayed: July 2013, traveled with family
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Thank ruxandra g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2013

London was the end of a three-week trip for us. We had been before, and knew hotel rooms in London were smallish. We wanted a king-sized bed but not an American hotel. We found the Cranley and thought we'd take a chance. It was all that we'd hoped for when we booked it. When we arrived, we were met at the curb by a the clerk who carried our bags up the steps and inside (they were not light!) for us. We noticed some stains on the entry carpet and thought uh-oh. But when we finished checking in and went upstairs to our room we were very pleased. We had a very spacious room on the first floor, overlooking the front of the hotel. The furnishings were antique, the bed was a king, the bathroom was huge, and there was a portable air-conditioner unit in the room. Since we knew most older buildings did not have central air and London was at the beginning of a heat wave, we were quite happy.

We were offered champagne and canapes when we arrived and there was always water and juice in the lobby when we came in from shopping or sightseeing. We also had treats in our room several nights while we were staying at The Cranley.

Breakfast always came promptly when we ordered it and the food was fresh, the tea hot. It was maybe a little expensive for what it was, but it came on a nice tray and let us eat breakfast and get ready for our day at our own pace.

The staff knew us by the second day and always had our key ready when we came in the door. Which was good, because we certainly didn't want to carry the heavy keyring around with us! They offered to help us with tickets and things, but we were already set with what we needed.

We read some of the other recent reviews, and it's possible those visits overlapped with ours, but our experience was completely different. We would definitely stay at The Cranley again - I'd even like the same room! - and we'd recommend it to others.

Room Tip: One side of the hotel has a lift, the other does not. At least, I never saw one!
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  • Stayed: July 2013, traveled as a couple
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Thank Bunnyhs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2013

The pictures and the reality are quite different. A charming lobby, but rooms are very tired and in great need of refurbishing. We expected the room to be cozy and it was, but the armchair was threadbare, the carpet needed replaced, the bed skirt was in shreds, the sheet had a whole in it and the paint around the window was peeling. The room service was good and the staff very friendly. However, staff was not knowledgeable about theater and restaurants. Staying on the internet proved challenging and complicated. The neighborhood is nice and convenient to the Tube. One good thing-I asked the desk to get a taxi to Heathrow and they arranged for a driving service, which turned out to be quite reasonable and more pleasant than had we taken a taxi.

  • Stayed: June 2013, traveled with family
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Thank Ralph P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cranley Hotel

Address: 10-12 Bina Gardens | South Kensington, London SW5 0LA, England
Phone Number:
Location: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Airport Transportation
Hotel Style:
#285 Romantic Hotel in London
#290 Business Hotel in London
#291 Family Hotel in London
#341 Luxury Hotel in London
Price Range: $157 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cranley Hotel 4*
Number of rooms: 39
Official Description (provided by the hotel):
Sitting quietly on an attractive South Ken side street, The Cranley Hotel in London is the perfect townhouse-from-home. With its mahogany antiques, Regency-period palette and prettily embroidered bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking. ... more   less 
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Also Known As:
Cranley Hotel London, England

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