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“People make the hotel”
Review of Cranley Hotel

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Cranley Hotel
Ranked #520 of 1,069 Hotels in London
Hartford, Connecticut
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“People make the hotel”
Reviewed April 11, 2013

We found the Cranley Hotel to be comfortable, clean, with a great location and lots of amenities for a small boutique hotel. What really stands out at this particular hotel are its staff, who extended themselves repeatedly and frequently throughout our stay, exceeding our expectations time and again. One even chased us for several blocks after we checked out, forgetting our camera charger - and he refused to accept a tip when he found us! Small touches like a large supply of umbrellas at the door, champagne around the fire every evening, and warmed bath towels the size of small nations made the Cranley feel more personal and luxurious than we expected. The Cranley is one of those hotels where problems are addressed instantly, and needs anticipated consistently. And the price was great for the high quality of the product, too.

Room Tip: Our "lower ground" level room was a bit hot, but perfectly comfortable with a cracked wind...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tbradleypr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranleyhotel, Manager at Cranley Hotel, responded to this review, April 21, 2013
Dear Guest,

Thank you very much for taking the time to rate us. I am so happy to hear that you were well attended by the Cranley Team during your stay; I will certainly pass on such kind words to them, as I am sure that, like myself, they will be delighted to hear that they have made such a difference to yet another guest!
We do hope to have the opportunity to welcome you back; in the meantime if there is anything we can do for you, please do not hesitate to contact us.

With kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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796 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
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Cullman, AL
Level 5 Contributor
57 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 9, 2013 via mobile

The Cranley is a friendly, comfortable boutique hotel in a very well located and safe residential neighborhood. Very personable, professional and helpful staff. Just a couple of blocks from the Gloucester tube station which provides efficient transportation to anywhere in London in minutes. Neighborhood restaurants and coffee shops are nearby and available without much effort or travel. And if you just don't want to go out---the room service fare at the hotel is tasty and well prepared. Overall, a very convenient location where we spent 7 nights with comfort and total satisfaction.

Stayed March 2013, traveled with family
Helpful?
Thank whitholl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranleyhotel, Manager at Cranley Hotel, responded to this review, April 21, 2013
Dear Guest,

I would like to thank you for your kind review. It is lovely to hear that you enjoyed staying with us and found the neighbourhood to be quiet and convenient at the same time. Thank you also for your kind words on the staff at the Cranley; I will ensure to pass on the message!
We do hope to have the opportunity to welcome you back sometime in the near future!
If there is anything we can do to assist you, please do not hesitate to contact us.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 9, 2013

We had one stay here in late March and it was very good. However the staff completely messed up and lost our second booking for April. This meant we had to find a last min. alternative. Luckily we found something but it could have been messy.

Quality hotels should not 'lose' bookings, hence the poor rating.

Room Tip: Make sure the staff confirm your booking in writing! Don't take their word that it is OK.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GPrender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranleyhotel, Manager at Cranley Hotel, responded to this review, April 21, 2013
Dear Guest,

Thank you very much for taking the time to rate us. I would like to send you our most sincerest apologies for the inconvenience we have caused you. I would like to assure you that the matter is being looked into and we are very sorry for not being able to accomodate you from your trip back from Italy. I can assure you that this is not a usual standard at the Cranley Hotel. Once again, I deeply apologize for this miscommunication.
If there is anything I can do for you at all, please do not hesitate to contact me and I would be delighted to assist you.

Sincerely,
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toronto
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 8, 2013

A lovely old establishment perfect for a home away from home while in London; Knightsbridge area. prompt service. mostly accurate information re directions. vey comfortable reception are on ground floor. no restaurant but breakfast in room; a real treat.

Room Tip: 3rd floor, fronts on street; windows wide open. some traffic but not bothersome
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmlcb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranleyhotel, Manager at Cranley Hotel, responded to this review, April 13, 2013
Dear Guest,

Thank you for your kind words on your stay. It was lovely to hear that you were well accomodated during your stay, and we do hope to have the opportunity to welcome you again on your next stay in London!

If we can be of any assistance, please do not hesitate to contact us.

With warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 5, 2013

My wife and I stayed at the Cranley in march '13. The hotel is easy to get to on the tube from the airport since it is about 3 blocks from the station on the Piccadilly line-(so no changes needed from the airport). The rooms are very tastefully decorated . The bed in our room was a queen and quite comfortable. The en-suite bathroom was small but not cramped and had excellent water pressure. The wifi was reliable (although we had a connection glitch for a couple hrs but they responded right away when it was reported and fixed it). The wifi connection was complementary but needed individual passwords for sign on for each device, but they all worked well.
We didn't get around to enjoying the daily canapes and drinks, but we did ask for the continental breakfast in our room. This consisted of fresh small croissants, juice and coffee, although you can order additional breakfast items for additional cost.
The room was away from the street but the entire area seems quiet and very safe for walking even at night. This part of London is upscale and had many good cafes, pubs and restaurants in easy walking distance. We walked from our hotel to the natural history museum within about 15min (the building itself is a true work of art. It is spectacular inside and the displays rival the Smithsonian in Washington DC). Hyde park is an easy walk as well.
This will be our base for our next visit to London because of the easy walk to the tube and restaurants as well as the helpful , friendly staff, quiet rooms and comfortable beds.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank richardg820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranleyhotel, Manager at Cranley Hotel, responded to this review, April 13, 2013
Dear Guest,

Thank you very much for taking the time to rate your stay. I am delighted to hear that the location of the Cranley was convenient for the your visit, and glad to see that you enjoyed your stay with us!
I would also like to thank you for choosing the Cranley as your homebase for your future stays... we are looking forward to welcoming you back!

In the meantime, please do not hesitate to contact us if we may be of any assistance.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 4, 2013

I booked this hotel as a surprise for my mum's birthday, so didn't stay myself, but she had a great time. The staff couldn't have been friendlier or more helpful when I was booking, and they made a real fuss of Mum when she arrived, including upgrading her and my dad to a four poster room. Mum said the bed was huge and very comfortable, and the room was lovely. So, although I didn't stay there myself, my experience of dealing with the hotel has been excellent.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Kitty44a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranleyhotel, Manager at Cranley Hotel, responded to this review, April 5, 2013
Dear Guest,

Thank you very much for taking the time to write us a review. It was lovely for us to be able to acoomodate your parents for your mum's 60th!! I am glad to hear that they enjoyed their stay and hope that you will be able to try out the Cranley yourself sometime soon!

Please do not hesitate to contact us if we may be of any assistance.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubrovnik, Dubrovacko-Neretvanska, Croatia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 22, 2013

We have spent 5 days at this beautiful hotel and it was really amazing, the service was excellent, the staff were very kind, helpful, rooms are very comfortable, clean and elegant. The food was great, we have enjoyed every minute during our stay at The Cranley. The Cranley is located near subway station at Gloucester road and there are many beautiful rastaurants, shops and museums nearby. We would like to recomend The Cranley an we will definitely come back.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranleyhotel, Manager at Cranley Hotel, responded to this review, March 25, 2013
Dear Guest,

Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay at the Cranley. We would be pleased to have the opportunity to welcome you back sometime in the near future.
In the meantime, please do not hesitate to contact us if we may be of any assistance.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cranley Hotel

Property: Cranley Hotel
Address: 10-12 Bina Gardens | South Kensington, London SW5 0LA, England
Location: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Airport Transportation
Hotel Style:
#286 Romantic Hotel in London
#290 Business Hotel in London
#292 Family Hotel in London
#322 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cranley Hotel 4*
Number of rooms: 39
Official Description (provided by the hotel):
Sitting quietly on an attractive South Ken side street, The Cranley Hotel in London is the perfect townhouse-from-home. With its mahogany antiques, Regency-period palette and prettily embroidered bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking. ... more   less 
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Also Known As:
Cranley Hotel London, England

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