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Novotel London Tower Bridge
Ranked #241 of 1,067 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Mullingar, Ireland
Level Contributor
104 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Location Location Location”
Reviewed April 20, 2014

Just back from a few days in London. Booked this hotel last year so did not have to pay crazy prices.
The hotel is very good and has it all. Tower Hill tube station 3 minutes walk, Tower of London and London Bridge less than 10 minutes walk. Plenty of bars and restaurants in the area even a J D Wetherspoon's near by.
Now the hotel, very well run hotel with very helpful staff in all departments. Food excellent and a good selection in both the bar and restaurant. Breakfast is very busy with a 15/20 minutes queuing time, But this can be expected in big city's like London. We upgraded to a executive room, no slippers or robe !!!!!. everything else spot on.

Frank C

Room Tip: we stayed on the first slight noise early in the morning from outside
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frank C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven K, Manager at Novotel London Tower Bridge, responded to this review, April 24, 2014
Dear guest,

It is such a great satisfaction to see that you appreciated our central location, close to all public transportation, making it the perfect base to discover London. I am also very pleased to read you enjoyed our menu in the restaurant and bar. Indeed when it is extremely busy, a gueue can be formed at breakfast, we do whatever it takes to shorten this as much as possible. I am sorry to read that there was no bathrobe or slippers in the room, please let us now next time, we will be happy to provide them to you.
I look forward to seeing you again in the near future.

Kind regards,

Steven Kusters
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,783 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (229)
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English first
Palo Alto, California
Level Contributor
219 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed April 19, 2014

This hotel was a nice hotel from check-in on. There are very kind and friendly staff. Breakfast at this hotel was fabulous. The only bad thing were the small rooms. We didn't have a lot of space in our room.
The best thing of this hotel was the location. The hotel was <1 minute from the tube station. The hotel is also <5 minutes walk from two great London attractions- The Tower of London and Tower Bridge. Would highly recommend this hotel if you're looking for a convenient, and nice hotel.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maximilian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven K, Manager at Novotel London Tower Bridge, responded to this review, April 24, 2014
Dear guest,

Thank you for your wonderful feedback relating to your recent stay with us.
I am truly pleased to hear that we have fulfilled your expectations in terms of service. It is such a great satisfaction to see that you appreciated our central location, close to Tower Bridge and the London Towers. To respond to your note about our rooms, these are approximately 24 square meters, which is much appreciated by the majority of our guests.
Thank you for the high recommondation and we will be very pleased to welcoming you back again at Novotel London Tower Bridge.

Kind regards,

Steven Kusters
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sale, England, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 14, 2014

Really nice hotel. Helpful staff and a brilliant location as a base for the marathon.
The hotel was clean and all the staff were very professional and helpful.
The room was nicely set out, we had a large double bed, while the boys were on a sofa bed which made the room a bit cramped so we folded it back up during the day which helped.

My kids loved the Xbox in reception!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven K, Manager at Novotel London Tower Bridge, responded to this review, April 24, 2014
Dear guest,

Thank you for your kind comments and compliments about your recent stay with us. I am delighted to hear that you enjoyed the warm hospitality from our staff and you had a good prepartion for the London marathon . I am also very pleased to hear your boys loved the Xbox. On behalf of our team, we look forward to welcoming you back soon.

Kind regards,

Steven Kusters
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 12, 2014 via mobile

This is my third stay at Novotel hotel (previous stays were at Bangkok and Ho Chi Minh City) and generally the rooms are similar in look and amenities. Even the location of the power switches are the same :). The room is spacious considering we were in London and generally hotels are expensive. The bathroom was large and the shower was powerful. Wifi is spotty though.

Locations was fantastic. It was less than a minute walk from the Tower Hill tube station or Fenchurch station. Tower of London is less than 5 minutes away. If you want to get onto another line, the Monument and Bank station is about 15 minutes walk. Quite a pleasant walk during spring.
We didn't get the room with breakfast but the spread looks decent, we walked by one morning. If hotel buffet does not interest you, there are a couple of sandwich places like Pret a Manger, Eat, Starbucks nearby (Crosswall St) .

Stayed April 2014, traveled as a couple
Helpful?
Thank Lingling35100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven K, Manager at Novotel London Tower Bridge, responded to this review, April 24, 2014
Dear Guest,

Thank you for your wonderful feedback relating to your recent stay with us.
It is such a great satisfaction to see that you appreciated our central location, close to all public transportation, making it the perfect base to discover London
We look forward to welcoming you back to Novotel London Tower Bridge for your next stay in London.

Kind regards,

Steven Kusters
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
67 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 11, 2014 via mobile

This has become our little stop over place for trips that have an early flight out of London. Also a great place for a quick weekend in town. There is a tube station that is very close so the whole city is truly at hand. A few months ago, we had a super early flight out of London and the staff offered breakfast to go for us as they knew our flight was crazy early. Very nice touch! Very modern rooms. Bathrooms have windows into the bedrooms with touch activated frost cover for privacy...kids had a fun fest with that! Great value. Breakfast is decent as well if choose to have that include in your stay.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mom_II_Boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven K, Manager at Novotel London Tower Bridge, responded to this review, April 12, 2014
Dear Guest,

Thank you for your wonderful feedback relating to your recent stay with us.
I am truly pleased to hear that we have fulfilled and exceeded your expectations in terms of service. It is such a great satisfaction to see that you appreciated our central location, close to all public transportation, making it the perfect base to discover London
I look forward to seeing you again in the near future.

Kind regards,

Steven Kusters
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Level Contributor
80 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 8, 2014

Hotel is very nice and is very close to the underground hardly 3 to 4 min walk. The room and service are good. House keeping forgot to refill the coffee and milk on once day of the 2 days we were there other than that no problems.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Farz_Mumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven K, Manager at Novotel London Tower Bridge, responded to this review, April 12, 2014
Dear guest,

Many thanks for taking the time to comment.
We appreciate all feedback and my apologies that on this occasion you were disappointed with the service received from the housekeeping department.We will investigate what has happened. Nevertheless thank you for the nice comments you left about our service in general and the location. It is really appreciated.
Kindest regards,

Steven Kusters
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed April 6, 2014

Great location! Hotel was better than I expected and the location is very hard to beat! 5 min walk to the metro; 10 minute walk to Tower Bridge. Staff was very helpful and helped me with find everything I needed. Room was small, but comfortable and had all the modern amenities we expected.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelEeOrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven K, Manager at Novotel London Tower Bridge, responded to this review, April 7, 2014
Dear guest,

I am delighted to note that you enjoyed your stay with us, I’m glad you had a good visit to London and appreciated our location which is exactly 1 minute from the London underground. We are passionate about our guest and I am glad it shows that our staff was very helpful to you
I look forward to welcoming you back in the near future.

Kind regards,

Steven Kusters
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London Tower Bridge

Property: Novotel London Tower Bridge
Address: 10 Pepys Street, London EC3N 2NR, England
Phone Number:
Location: United Kingdom > England > London > City of London , London Bridge
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Green Hotel in London
#155 Family Hotel in London
#179 Luxury Hotel in London
#235 Business Hotel in London
#254 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London Tower Bridge 4*
Number of rooms: 203
Official Description (provided by the hotel):
The Novotel London Tower Bridge is located in the City of London. Offering 6 meeting rooms and WiFi internet access for business travellers, the hotel is also a superb base for those on holiday in London. Situated opposite the Tower of London on the Thames close to Tower Bridge and St Pauls Cathedral. Take a short tube ride to the London Eye, Tate Modern, Millennium Bridge or the West End theatre and shopping areas. The hotel has Keepers Lounge bar and kitchen, gym, sauna and steam room. ... more   less 
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Also Known As:
Novotel London Tower Bridge Hotel London
Novotel London Hotel Bridge
London Novotel
Novotel Tower Bridge
Novotel London Tower Bridge England

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