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“Great location, pretty good hotel”

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Novotel London Tower Bridge
Ranked #241 of 1,067 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Minneapolis, MN
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great location, pretty good hotel”
Reviewed March 14, 2013

My fifth or sixth stay here, extremely convenient location. Rooms are Spartan - lousy couch, great bed, adequate desk. Had to open the window to get the room cool enough to sleep. Breakfast is good as is the bar. Good deal with a corporate rate. Will return.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank timminn49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe P, Manager at Novotel London Tower Bridge, responded to this review, March 18, 2013
Thank you very much for this excellent review on Tripadvisor following your many stays at our hotel.
I am really appreciative of your loyalty towards the Novotel London Tower Bridge and I pleased to read that you like our extremely convenient location, on the doorstep to Tower Hill’s underground station and being only a few minutes’ walk away of the Tower of London or Tower Bridge. I am also glad to see you like our breakfast as well as our bar and that you will return in the future.
It really was always a great pleasure to look after you we hope to welcome you back for a seventh time at the Novotel London Tower Bridge for your next trip to London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (229)
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English first
Istanbul, Turkey
2 reviews
Reviewed March 13, 2013

This was my 5th stay at this hotel. The only reason why I prefer this hotel is to collect aclub loyalty points and stay nearby one of London's most touristic neighbourhood.
Briefly, my comments are the following:
*the hotel has a low quality/price ratio
*the rooms are lacking basic essentials such as flip flops, towels or bathrobes
*the staff in the reception are generally not very friendly and willing to be helpful. (compared to other Novotels I have stayed so far) I believe I have a right to make that comment as I had an enough chance to observe the staff.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank enigma86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe P, Manager at Novotel London Tower Bridge, responded to this review, March 18, 2013
Thank you so much to have taken time to review your stay at Novotel London Tower Bridge on Tripadvisor.
Although I am pleased to read that our central location is very convenient to you, I am a disappointed and really puzzled by your other comments.
Bathrobes as well as flip-flops are available in every executive room or suite and are also available on request. You are the first customer to complain on lacking towels in the rooms and the available towels in our rooms have never been an issue to any other client so far. Still, I am sure that our housekeeping or reception teams are always happy to provide anyone with extra ones if requested. Finally, I am particularly surprised on your comments regarding the reception saff friendliness and helpfulness, especially as you said you have staid already 5 times with us. Not only do we have a huge amount of positive feedback on the quality of their service but due to their daily efforts and commitment, Novotel London Tower Bridge has been elected “Travellers Choice for Families” for two consecutive years and is the only hotel in London having received this award.
Nonetheless, I look forward to welcoming you back to our hotel for a future visit in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SP
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 11, 2013 via mobile

We really enjoyed our stay. Being less than 100m from Tower Hill station on the Circle line, this is easily reachable from the train stations including St Pancreas. Also about the same distance from the stop of the number 15 bus line, where the classic double dockers with the open rear access still operate, giving you the chance to ride the classic on your way to or from the west end.
The rooms are very well equipped, relatively spacious. the reception looks lovely, and the restaurant for breakfast very well equipped. The bar is beautifully decorated. My favorite aspect of the hotel was their wet and Ryan sauna downstairs, beautifully lit with variable LED lighting, new, clean and super well equipped. I did not expect something looking so good in this price range, and they have gained a customer for years!

Stayed March 2013, traveled with family
Helpful?
Thank samwSp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe P, Manager at Novotel London Tower Bridge, responded to this review, March 12, 2013
Thank you very much for this fantastic review of our property and I am very grateful for this superb 5 star rating.
What a great pleasure to read that you and your family have been impressed by our hotel and we have gained you as our customers for many years to come.
I am delighted you found the location, on the doorstep to the underground station of Tower Hill as well as a minutes’ walk away of number 15’s bus stop, the classic double Decker bus offering a beautiful ride to London’s West End, so very convenient. It is also such a satisfaction to you liked all the aspect of the hotel such as, our modern rooms, our lovely lobby, our beautifully decorated bar and our “In Balance” well being area.
It really was a great pleasure to look after you and your family and we hope to welcome you back at the Novotel London Tower Bridge for your next trip to London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 8, 2013

We usually stay at The Grange over the road but managed to get a good deal at the Novotel. It's extremely modern and we were particularly taken by the bathroom's opaque glass walls.

It was incredibly comfortable and a very stylish place. The breakfast was also very good.

Stayed May 2012, traveled as a couple
Helpful?
1 Thank Nimmykins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe P, Manager at Novotel London Tower Bridge, responded to this review, March 11, 2013
Thank you very much for your kind review following your stay at our hotel, we are very appreciative of your feedback.
It is a pleasure to see that you found yourself a good deal, allowing you to test our hotel instead of staying with our competitor and it’s is such a satisfaction to read that you enjoyed our property so much. I am glad to see you found our generous breakfast very good, found the hotel extremely modern, particularly liking our bathrooms and finding them to be so incredibly comfortable as well as very stylish.
We really look forward to welcoming you back to the Novotel London Tower Bridge for your next trip in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Level Contributor
101 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed March 7, 2013

This hotel is good for location+ some nice restaurants nearby (try the natural kitchen opposite to teh hotel for healthy, nice food+ experience). The hotel has synthetic beds- which is too bad; and it can be noisy outside with street and nearby train station. Indoor facing rooms are better noise-wise but of course miss any view. Bathroom misses some essentials. Efficient check out. Breakfast is OK- nothing too special really.

Room Tip: indoor room for less noise
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tmaria v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe P, Manager at Novotel London Tower Bridge, responded to this review, March 11, 2013
Thank you so much to have taken time to review your stay at Novotel London Tower Bridge on Tripadvisor.
Although I am pleased to read the our central location, in the heart of the city, a minute’ walk away from the underground station as well as form local attractions such as Tower bridge was very convenient to you and that you liked our breakfast as well as our efficiency at check-out, I am a bit disappointed to hear that you found we have nothing special to offer. This really comes as a surprise to me as usual we get a lot of positive feedback in many different areas.
Nonetheless, I look forward to welcoming you back to our hotel for a future visit in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 7, 2013 via mobile

This was the first time I had used this particular Novotel. It's in a good location, only 5 minutes walk to the City and the Tower of London and it's associated attractions are merely steps away.

My room was clean and nicely furnished. The staff are friendly and helpful and although the breakfast didn't wow me, there was a good selection of nicely cooked hot items as well as a decent continental selection.

I will use this hotel again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheScottishCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe P, Manager at Novotel London Tower Bridge, responded to this review, March 11, 2013
Thank you very much for your kind review following your stay at the Novotel London Tower Bridge, we are very appreciative of your feedback.
I was really pleased to read that our convenient location, on next to the underground station of Tower Hill and merely some steps away from some of London’s major local attractions such as the Tower of London, Tower Bridge or ST. Katherine’s dock was so great for you.
I also glad that you enjoyed our nicely furnished, clean rooms and that our staff was very friendly and always helpful. Finally, it is a great pleasure to read that you will use us again.
We really look forward to welcoming you back to our hotel for your next trip in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, United Kingdom
1 review
Reviewed March 6, 2013

This is a very well managed hotel with very friendly staff providing excellent service. The room was clean, attractive and very comfortable. The only downside was noise from people in the street late on one of my two nights there. Tower Hill underground station is very close by and Tower Gateway DLR station not much further away.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mottois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe P, Manager at Novotel London Tower Bridge, responded to this review, March 7, 2013
Thank you for leaving such great comments following your stay at the Novotel London Tower Bridge and also for giving us an excellent 5 star rating.
It is a great pleasure to see that our centrally located hotel, a minutes’ walk away from the underground station of Tower Hill as well as Tower Gateway and just a short walking distance away from some of London’s most famous landmarks, such as the Tower of London or Tower Bridge have been very convenient for you.
I am also really glad to see that you found our rooms attractive, clean and very comfortable and that our friendly staff provided you always will excellent service.
It has been a great pleasure having you staying with us and we will be very glad to welcome you back at the Novotel London Tower Bridge for your next visit to London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London Tower Bridge

Property: Novotel London Tower Bridge
Address: 10 Pepys Street, London EC3N 2NR, England
Phone Number:
Location: United Kingdom > England > London > City of London , London Bridge
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Green Hotel in London
#155 Family Hotel in London
#179 Luxury Hotel in London
#235 Business Hotel in London
#254 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London Tower Bridge 4*
Number of rooms: 203
Official Description (provided by the hotel):
The Novotel London Tower Bridge is located in the City of London. Offering 6 meeting rooms and WiFi internet access for business travellers, the hotel is also a superb base for those on holiday in London. Situated opposite the Tower of London on the Thames close to Tower Bridge and St Pauls Cathedral. Take a short tube ride to the London Eye, Tate Modern, Millennium Bridge or the West End theatre and shopping areas. The hotel has Keepers Lounge bar and kitchen, gym, sauna and steam room. ... more   less 
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Also Known As:
Novotel London Tower Bridge Hotel London
Novotel London Hotel Bridge
London Novotel
Novotel Tower Bridge
Novotel London Tower Bridge England

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