Comfortable American-size rooms on Park Lane. You'd be amiss to expect service at par to the neighboring Dorchester or Four Season and it doesn't compare to other JW hotels in Asia which can be quite spectacular. The hotel construction is grand and I appreciate the attention to detail: large towel warmers in the bathrooms, substantial pillows and full bedding, elegant electronic room keys, and the hotel's own china with Grosvenor House design throughout. Visiting from the States you will feel at home.
Unfortunately the hotel felt servery understaffed. Always a queue at the front desk and at the concierge. We hosted friends on three occasions in the lobby tea room... service was slow and inattentive. I was forced to fetch our waitress for orders, refill, etc.
We stayed on the executive level with access to a crowded lounge. Same here as in the lobby. Rubbish and half eaten biscuits were left piling up on tables while the few staff members rushed around trying to keep the space as tidy as possible. The food offering at breakfast and hors d'oeurves was quite minimal.
Beyond these annoyances expect a friendly staff and, of course, a grand location perfect for visiting London. However, if you are looking for a Marriott n London I recommend the Grosvenor Square hotel before this property.
- Official Description (provided by the hotel):
- Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more less
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- Also Known As:
- Jw Marriott London
- Grosvenor Hotel Jw Marriott
- Marriott London
- London Marriott
- Grosvenor House, A JW Marriott Hotel London, England