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“Great location and concierge and bellman service was fantastic.”

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Grosvenor House, A JW Marriott Hotel
Ranked #224 of 1,072 Hotels in London
Certificate of Excellence
Reviewed August 7, 2009

Upon checking in they tried to put us in a smoking room even though we had specifically requested non-smoking. We obliged by checking it out before refusing, but the whole floor and room reeked of smoke. Went back to reception and after much discussion, a non-smoking room was suddenly available. The concierge desk and everyone servicing it was extremely helpful throughout our stay. Location is near Marble Arch so we were close to bus routes and the Tube, and taxis were plentiful.

  • Stayed: July 2009, traveled with friends
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1  Thank kimber0668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,377 - 2,383 of 2,643 reviews

Reviewed August 7, 2009

This is the first time we had used the Marriott in the UK and this 3-day trip was courtesy of Marriott Rewards.
We were treated very well and received best wishes from staff for celebrating our anniversary. We even managed to move to a bigger, better room after the first night.
We enjoyed the proximity to Hyde Park and enjoyed a couple of early morning runs there.
The buffet breakfast at Bord'eaux was yummy.

  • Stayed: January 2009, traveled as a couple
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Thank KiwiPaula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2009

This hotel is like the beautiful girl in school with the nasty personality.
The rooms and public ares are beautiful, and it is across the street from Hyde Park. The service, however, is not good and often condecending. If you decide to stay there dispite this, also be aware that they nickel and dime you for everything. Local calls are 1.25 lbs per minute, there is no free Wi Fi, and a light breakfast will run you about 20 pound (thats about 40 dollars0 per person. If you decide that this is acceptible try to get a rate on priceline for @ 200 per night.
and don't be afraid to ask for a different room if you find that they put you in a tiny one.

  • Stayed: August 2009, traveled with family
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Thank HeatherWilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2009

for all intents and purposes the grosvenor house is a beautiful hotel. unfortunately the service is comparable to that of a 2-star. an envelope of money somehow went missing from our room. that wasnt even the kicker for me. security took down our information and told us they would contact us upon looking into the matter. they also said that if the envelope was not recovered they would assist us in filing an insurance claim. well, two weeks went by and i still hadnt heard from them so i took it upon myself to send an email. that email was met with a "we regret to inform you that your money was not recovered. we hope this does not deter you from staying with us again." that was it. i emailed back asking about the insurance process. that was over a month ago. they never responded. call me crazy but that seems a bit unacceptable for a "5-star" hotel. ive never encountered such unprofessionalism, and to be honest i feel personally insulted that they would ignore the matter in such a way. needless to say i will not be recommending the grosvenor house to anyone. if you do stay there, lock up anything that matters to you. it really is a shame because the hotel itself is beautiful

  • Stayed: May 2009, traveled with friends
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Thank canada123419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2009

Just had a week long stay at the Grosvenor House in London.
The location is pretty swell(what one would call a good address)and the hotel is VERY large property with big meeting and banquet rooms.The lobby and public areas are spacious and well furnished.

I found the physical plant to be just great.We were upgraded to a "deluxe"king room which was very spacious.Our room was an inner room on the sixth floor.This proved to be a blessing as their were several loud events in Hyde Park over our stay and we did not hear a thing.

Bathroom was very lage and well furnished.Wonderful thick towels and the bath products(Nirvae-seems to be the JW brand standard now)were all replaced daily as needed(sometimes at turndown)This is one area we found the hotel a bit cheap as the selection of products(and the poor quality of the Nirvea brand)lis not what one expects in this calibre of a hotel.Both a toilet and bidet.Plenty of counter space.The powerful shwower was a treat.
Plenty of storage space in the room with a large closet(plenty of hangers)and drawers.

Both case and soft goods were of great quality.Bed was comfy and linens were of very high quality.The only thing missing was a lighter duvet(or blanket)for those such as myself who find the Marriott duvet much too heavy for summer/warm weather.

Air conditiong(a blessing)worked well-maybe a little too well as the fan,even on a low setting,was pretty stong-making it a bit noisy but nothing unbearable.

Elevators worked well.I can see how some might find the trek to some of the rooms a bit much but for us it was perfect.

The only negative we encountered was the lack of training amongst a few(actually just three ) of the frontline staff people.The rest of the staff was great and very friendly.They are mostly non-british and seem unfamiliar with the city.We also found some of the staff(by no means not all but again all frontline)to be less than friendly/acommodating.

With a little more work this property could be a solid five star-now it is a 4.5 at best

I would stay at this property again for the location and the good quality spacious rooms.

  • Stayed: July 2009, traveled as a couple
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Thank bigguyinpasadena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2009

We are frequent visitors to London having enjoyed stays with many of the more recognizable hotels but quite simply, the hospitality aspect provided by the guest relations team at the Grosvenor House before and during our stay was nothing short of outstanding.

The hotel itself is meticulously well-appointed and maintained, including the common areas and the actual guestrooms. Although the hotel is very large there is an undeniably warm and comfortable feel to the place, and that extends to the Grosvenor staff, all of whom are extremely accommodating. The Marriott team provided us with excellent service without being obtrusive -- a balance that is not always easily accomplished in the lodging industry. Guest services attention to detail is superior, right down to the coffee and cookies that were delivered to our suite with our morning wake up call. Both my husband and I got the sense that the staff had really gone the extra mile to make us comfortable. Now the only place we will stay at in London is the JW Marriott. We will go so far as to plan our schedule around the Grosvenor hotel’s availability!

  • Stayed: May 2009, traveled as a couple
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1  Thank BostonAnglophile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2009

I checked in to my room on the 4th floor (what a maze, but I got there in the end) and immediately felt at home - rare for me in hotels. It helped that I was attending a function downstairs in the Great Room that evening.

Plus points: Room size, comfortable bed, pleasant view over the street behind, good-sized bathroom including scales - a rare treat! Lots of storage space, clean and well decorated. I ordered a delicious breakfast (£27, room service), which included loads of pastries, jams, marmalade, butter toast, sausages, eggs, bacon, mushrooms, black pudding, tomatoes and tomato ketchup.

Down side: Not as many toiletries as I have come to expect of a five-star hotel, but when I called reception they quickly brought me a requested toothbrush and toothpaste. The bar was prohibitively expensive, but there was at least free bottled water. TV was a bit cumbersome to navigate. I had a long wait at check in on arrival and departure.

  • Stayed: July 2009, traveled on business
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Thank RachelBrittain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grosvenor House, A JW Marriott Hotel

Address: Grosvenor House 86-90 Park Lane, London W1K 7TL, England
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#128 Romantic Hotel in London
#143 Business Hotel in London
#151 Family Hotel in London
#170 Luxury Hotel in London
Price Range: $379 - $971 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 496
Official Description (provided by the hotel):
Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more   less 
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Grosvenor House, A JW Marriott Hotel London, England

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