We are frequent visitors to London having enjoyed stays with many of the more recognizable hotels but quite simply, the hospitality aspect provided by the guest relations team at the Grosvenor House before and during our stay was nothing short of outstanding.
The hotel itself is meticulously well-appointed and maintained, including the common areas and the actual guestrooms. Although the hotel is very large there is an undeniably warm and comfortable feel to the place, and that extends to the Grosvenor staff, all of whom are extremely accommodating. The Marriott team provided us with excellent service without being obtrusive -- a balance that is not always easily accomplished in the lodging industry. Guest services attention to detail is superior, right down to the coffee and cookies that were delivered to our suite with our morning wake up call. Both my husband and I got the sense that the staff had really gone the extra mile to make us comfortable. Now the only place we will stay at in London is the JW Marriott. We will go so far as to plan our schedule around the Grosvenor hotel’s availability!
- Official Description (provided by the hotel):
- Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more less
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- Also Known As:
- Jw Marriott London
- Grosvenor Hotel Jw Marriott
- Marriott London
- London Marriott
- Grosvenor House, A JW Marriott Hotel London, England