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“luxury has a new name”

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Grosvenor House, A JW Marriott Hotel
Ranked #225 of 1,072 Hotels in London
Certificate of Excellence
Reviewed June 4, 2009

its one of a kind place to be in when your in london its excellent beautiful and classy

  • Stayed: December 2007, traveled on business
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1  Thank suri1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 4, 2009

Having just returned after staying a week at the Grosvenor House in London the experience was very memorable. The service was great and the location was superb. Situated in the heart of London in the posh Park Lane area opposite Hyde Park the hotel offers a family experience for all ages. Ideally situated for shopping, for outdoor activites for the children and for business meetings the hotel staff is courteous and well informed. I would recommend this place unhesitatingly to anyone visting London.

  • Stayed: May 2009, traveled on business
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1  Thank Pankaj M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2009

Stayed on Marriott points for 8 nights from 24May thru 1June. I'm Gold status with Marriott, so we were able to access the lounge as well.

This was a thoroughly enjoyable stay. They upgraded us to a superior room on the 6th floor, though the view was of the roof of the next door building.

The concierge was very helpful in getting theater tickets on Saturday night (great seats, great service) and the lounge was wonderful for relaxing, having a snack and catching up on e-mail for free.

The tube was a brief walk (5 minutes to Marble Arch, a bit longer to either Bond St. or Hyde Park Corner), and buses stopped 1 block away.

They've done a great job of refurbishing this hotel, and I fear that Marriott will raise the nightly point cost of staying there quite soon - so take advantage of a 5-star property for a 4-star price while you can!

  • Stayed: May 2009, traveled as a couple
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Thank RMSinDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2009

Details: We paid $153/night on priceline for a 5 night stay. We also got two additional rooms at the same rate for a single night for some friends.


Service: Mixed results. The Good: A member of the concierge staff recommended The Guinea Grill on Bruton Place to celebrate our anniversary. Great place, just as described by concierge. Another member of the concierge staff booked our car back to LHR with no trouble. Luggage was promptly delivered to the room. I spilled soda on the duvet cover and housekeeping immediately changed the bedding.

The bad: Unfortunately, one of the staff members at the concierge desk gave us directions to an antique center that had been closed for 4-5 months. He whipped out one of those glossy, touristy maps (you know, the ones that show Ripley's, Hard Rock and the like) and circled the Antique Center location. This same guy gave us directions to a pub for lunch that was closed. Not the level of expertise I expect from a concierge at a 5 star hotel.


The Rooms: We got what we paid for - a guest room with a queen sized bed. The room had ample closet space. The bedroom was large by London standards, with a view of the generator. The bathroom was huge and beautiful, but it was the shower we fell in love with.

One of the other rooms I had booked (also through priceline) for some friends turned out to be an upgraded superior. It was so large that the King sized bed was dwarfed by the room. The decor had a bit more character than the standard guest room. It had a pleasant view, but the bathroom was smaller and didn't have the same magnificent shower head that ours did.


Other facilities: We had at breakfast one morning at Le P'tit Cafe, which was good. I used the business center for internet on two occasions (3 pounds per 15 minute session).


Good: Location, bathroom & price!
Bad: Overpriced in-room internet options.

  • Stayed: May 2009, traveled as a couple
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Thank CO_1A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2009

My wife and I stayed at this wonderful hotel for 6 nights while visiting our daughter in London. The staff was very friendly and helpful. The room was nice--could have used cable TV. The different dining options were also very good. The location was excellent as we walked Hyde park every morning. We used marriott points to book this hotel and all went smoothly. We are looking forward to visiting London and this hotel soon.

  • Stayed: May 2009, traveled as a couple
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Thank PittsburghCody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2009

I was a bit nervous with choosing the Grosvenor House for our first London vacation. Everything was PERFECT. The location is spectacular - it's nice and quiet, but a quick walk north brings you to marble arch - or a 10 minute walk south brings you to Buckingham palace. The room we got was huge(I am not sure if I got upgraded being Marriott Gold).

Excellent staff and the facilities are spotless.

Great pub around the corner called the Audley.

If I go back to London - I would stay here again without a doubt.

  • Stayed: May 2009, traveled as a couple
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Thank NJEric908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2009

I just got back from a 1-week stay at the Grosvenor House with my family over Memorial Day weekend (also a holiday weekend for England). We got a great deal on Priceline ($175/night) and it was well worth the price. The staff, rooms, and hotel were amazing. The type of room that comes with the Priceline booking is a "deluxe" room which is rather small, but not too small for 1 person or a couple (might be tight for 2 friends though). We got upgraded to a "superior" room upon checking in though and it was huge! The rooms have EXTREMELY comfortable beds and really nice bathrooms. My only complaint was that there are no alarm clocks in the rooms so you're entirely dependent on the wake up call to get up in the moring (oh, and as said before, there's no coffee or tea in the rooms).
The location was ideal, right on Hyde Park and only a 5 minute walk to the Marble Arch tube stop. One tip I'd give is to skip breakfast at the hotel (since it's incredibly expensive) and op for a the Pret A Manger cafe/brasserie right by the Marble Arch tube station which has very reasonable prices on pasteries and coffees.

  • Stayed: May 2009, traveled with family
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1  Thank JustinAndBrianna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grosvenor House, A JW Marriott Hotel

Address: Grosvenor House 86-90 Park Lane, London W1K 7TL, England
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#128 Romantic Hotel in London
#143 Business Hotel in London
#151 Family Hotel in London
#169 Luxury Hotel in London
Price Range: $387 - $965 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 496
Official Description (provided by the hotel):
Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more   less 
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Grosvenor House, A JW Marriott Hotel London, England

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