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“Ibis - high price, average quality and service”

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Ibis London Euston St Pancras
Ranked #321 of 1,088 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Canterbubble
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Ibis - high price, average quality and service”
3 of 5 bubbles Reviewed March 26, 2014

One night business stay. Nightmare booking procedure when trying to contact the hotel, so gave up and used the internet. Staff appear to have a poor understanding of English, especially on the phone and seemed unable to comprehend simple requests. Reception staff not that helpful, appeared to do the bare minimum and no more. Hotel generally OK, modern, clean, anonymous. Bedrooms OK, basic, clean, functional, very comfy bed. Would not want to stay more than one night. Bit noisy, but thats London. Excellent breakfast, but pick your time carefully as not enough tables!! Would not use again, would either go cheaper for better value, or go upmarket for better quality and service.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ayupitsjon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, General Manager at Ibis London Euston St Pancras, responded to this review, March 28, 2014
Thank you for your comments sent via our Tripadvisor, concerning your stay at ibis Euston on the 26th of March. I have since had an opportunity to review your concerns with the management team at the hotel.

I was disappointed that you felt that the standard of English amongst staff, especially those on Reception was unacceptable. Whilst we are a multi-national company that employs staff from a diverse range of backgrounds, it is a requirement that all front desk staff have a certain level of fluency in English. I have reviewed the hotel recruitment policies to ensure this requirement is more closely met.

I was also disappointed to read your comments regarding a staff member’s attitude in handling your concerns. Please be assured that your comments have been reviewed with the front office team and expected service behaviours have been reinforced.

Thank you for taking the time to bring this matter to our attention as guest feedback is invaluable to our efforts to continually improve the quality of our services. I hope that we will have the opportunity to welcome you back to Ibis in the future.

Pablo Dopacio
Human Resources and Administrator Co-ordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,824 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Leeds, United Kingdom
Level Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed March 25, 2014

Nice hotel, very comfortable bed. not much of a view, but in London that's a bonus as it means that the room is quiet. There is free wifi which is ok for email and basic browsing but don't expect to be able to Skype effectively or download any long reports. There is a cheap upgrade to better wifi.
I had dinner in the restaurant - a real surprise for me. I had the vegan option, but there were several Vegetarian options all of which looked nice.

Sadly breakfast was a non-starter. No specific veggie option, and it was laid out in buffet style which meant people were using the same tongs for the bacon etc for the veggie options such as mushrooms and tomatoes.

Overall a good stay though.

Room Tip: Ask for a room at the back for a quiet stay
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lawrie_Phipps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, Human Resources and Aministration Co-ordinator at Ibis London Euston St Pancras, responded to this review, March 26, 2014
I’m delighted you enjoyed your stay. Please rest assured that I will take note of your comments and the matter will be addressed. I hope we can welcome you back to the ibis London Euston st Pancras very soon.

Pablo Dopacio
Human Resources and Aministration Co-ordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cramlington
Level Contributor
71 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed March 24, 2014

Ibis Euston is a bright, modern, city-centre hotel conveniently located for major railway stations and the main attractions of London. The rooms are very well equipped with flat-screen tv, hospitality tray, free wi-fi and all that is neccessary for a comfortable stay. The bathroom is well equipped and everything is spotlessly clean. Service is excellent from a multi-national team of enthusiastic and friendly young people. The hotel provides an abundant, self-service, buffet breakfast and a wide selection of excellent meals is available at all hours.I highly reccommend this excellent hotel for anyone seeking quality accommodation in london.

Room Tip: Rooms on the fourth floor are very quiet.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rafaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaga
Level Contributor
65 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 bubbles Reviewed March 23, 2014

I stayed for one night on a business trio to London. The rooms are the Ibis average, comfy beds, flat TV, ensuite, not very big but enough space with a desk, a chair and a small cupboard. I booked through Booking, 110£ , breakfast not included.
STAFF
They are very friendly and professional
LOCATION
Its fantastic, just next door to Euston Station, lots of bars, shops, restaurants on your doorstep. Plus bus stop and metro 1 minute walk from the hotel. King Cross is on 5 minutes walk.
BREAKFAST
I didnt have it included, its a small buffet selection but good quality(and includes English breakfast), 11 £ VAT included per person.
BAR/RESTAURANT
The hotel has a very modern reception area, and the bar and restaurant are very nice and modern with plenty of seats spaces.
WIFI
Free wifi in the hotel what comes very helpful.
EXPERIENCE
It's a fantastic option to stay in London, well located, new and very clean

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Malaga.Spain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed March 22, 2014

We stayed here in February 2014. The hotel was ideal for our trip which was a two night stay to do 'touristy. things. The hotel staff were all helpful and friendly. The room was ideal for our needs since we intended to be out all day and only sleep there! It was very clean, of a reasonable size, pleasant temperature and had an excellent comfortable bed. One big bonus, aside from being well placed for the railway station, was the left luggage service. This meant we were able to vacate our rooms in the morning and leave our case safely locked away until we returned at about 7pm ready for our train home. All in all an excellent short break and a hotel I am sure we will stay at again. Thanks to all staff!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rosieteacosy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael B, Human Resources and Administrative Co-ordinator at Ibis London Euston St Pancras, responded to this review, March 26, 2014
Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to ibis London Euston very soon.

Pablo Dopacio
Human Resources and Administrative Co-ordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis London Euston St Pancras

Property: Ibis London Euston St Pancras
Address: 3 Cardington Street, London NW1 2LW, England
Phone Number:
Location: United Kingdom > England > London > Euston / Kings Cross /St Pancras , Paddington / Maida Vale , Regent's Park / Kings Cross
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#45 Green Hotel in London
#239 Romantic Hotel in London
#264 Family Hotel in London
#307 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ibis London Euston St Pancras 3*
Number of rooms: 380
Official Description (provided by the hotel):
The ibis London Euston hotel is located a few steps from Euston railway and underground stations, close to the shopping district of Oxford and Bond Streets and the central business district. Easy walking distance to the British Museum, the British Library and Regent's Park. 10 Minutes walk from the Eurostar terminal, the hotel is ideal for weekend stays, featuring 380 air-cooled bedrooms, a restaurant, a bar serving snacks 24 hours 7 days, private undercover parking and two meeting rooms. Business guests will appreciate use of FREE wireless Internet access. ... more   less 
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Also Known As:
Ibis London Euston St Pancras Hotel London
Euston Ibis London
London Ibis Hotel Euston
Accor London Euston St Pancras
Ibis Hotel London
Ibis Euston
Ibis London Euston St Pancras England

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