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“Great location, poor hotel” 2 of 5 stars
Review of Ibis London Euston St Pancras

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Ibis London Euston St Pancras
Ranked #301 of 1,072 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
West Midlands, UK
Level Contributor
175 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Great location, poor hotel”
2 of 5 stars Reviewed October 2, 2013 via mobile

I visited the Ibis Euston for business in October and chose it purely based on location. I paid £160 for a single occupancy room with breakfast included. The following is a list of pro's and con's:

Pro's - location. The hotel is ideally situated for Euston station and therefore everything London has to offer and the bed was comfy.

Con's - EVERYTHING ELSE. The room was very dated and freezing cold. The bath only dispensed tepid water at best and was tiny, the breakfast was overcooked, the room was poor value for money and the walls are paper thin (thanks to the South African gentleman who was Skyping his wife at 2AM, I really appreciated that).

The reception area is lovely but that is an illusion of modernity, wait till you get to the rooms. Avoid.

Stayed October 2013, traveled on business
Helpful?
1 Thank ColonelDr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, October 6, 2013
Thank you for your feedback. I am sorry that you feel that there is such a great disparity between our newly refurbished public areas and our bedrooms. But I am really pleased that you enjoyed our new Sweet beds! Kind regards
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (394)
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Killinchy, United Kingdom
Level Contributor
121 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
2 of 5 stars Reviewed October 1, 2013

It is basically a very basic hotel with a good location next to Euston Station. The room was tired and fixtures and furnishings cheap. Unfortunately the price I paid was very high. It is probably only a 2 star hotel. Food was limited and poor. Staff seemed disinterested. Even for the area it is not worth £100 a night.

Stayed September 2013, traveled on business
Helpful?
1 Thank KenCountyDown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, October 6, 2013
Thank you for your feedback. I am very sorry that we did not live up to your expectations. I know that we can do much better. Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
2 reviews
5 of 5 stars Reviewed October 1, 2013

The hotel was spotlessly clean, even in the Lifts and the staff could not have been more helpful, nothing too much trouble.
The rooms were a fair size for central London, very well laid out, with comfortable beds. Small bathroom, but good poweful shower and a mirror that de-misted instantly.
Breakfast was extremely good, with plenty of choice both hot and cold and constantly replenished. Although very busy, tables were cleared quickly and efficiently.

Room Tip: The ones overlooking the Park had the best view, but we weren't there for the view from the room...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, October 6, 2013
Thank you very much for your kind comments. We hope that you will be back soon. Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
81 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed September 30, 2013

When booking this hotel on the website it said the renovations would be complete by the time we stayed there it was not so it was extremely noisy with very loud drilling from 8am and general mess and scaffolding in the lobby. Other than that it is your standard style Ibis brand hotel clean and functional. Good location for the tube, Euston, St Pancreas etc

  • Stayed August 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Skye79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, October 6, 2013
Thank you for your feedback. Our refurbishment has come to an end, however, it seems that you have experienced the putting right of some of the items on the snagging list, for which I am very sorry. But they had to be done as we want our new public area to look its very best for our guests. Kind regards
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São Paulo, São Paulo, Brazil
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 30, 2013

very good value well located very good breakfast very clean friendly staff comfortable beds nice shower and tubvery good value well located very good breakfast very clean friendly staff comfortable beds nice shower and tub

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Marina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, October 6, 2013
Thank you very much for your review and kind comments. We look forward to welcoming you back. Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Level Contributor
79 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed September 30, 2013

I have stayed at this hotel many times and I am a fan of the no nonsense Ibis brand. The hotel has been substantially upgraded in terms of the communal areas since I stayed there last and this is a big improvement. Modern reception area , nicer bar environment. All good. Room clean and usual ibis standard. The downside was the restaurant. What a shambles. I was attended to promptly enough and the waitress was friendly and polite. I have no problem there. The problem came when I waited 25 minutes for the meal to arrive and when it did it was the wrong one. I ordered steak. They brought salmon. I then waited another 20+ minutes and finally, tired of waiting I went in search of my dinner. I found it sat on the bar. It was cold and overcooked (I asked for medium rare and it was very well done. I said I didn't want it .There was some tapping on the computer screen to void my order and that was that. No apology or explanation. I left the restaurant at about 10 pm having had no dinner. So thanks for that! Would I use the hotel again. Of course. Would I use the restaurant. You must be joking. Avoid it at all costs.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Chorltonlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, October 6, 2013
Thank you very much for your feedback. I would be grateful if you would contact me on 020 7388 7777 so that I may apologise to you personally for the poor service you experienced in the kitchen on this occasion. Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis London Euston St Pancras

Property: Ibis London Euston St Pancras
Address: 3 Cardington Street, London NW1 2LW, England
Phone Number:
Location: United Kingdom > England > London > Euston / Kings Cross /St Pancras , Paddington / Maida Vale , Regent's Park / Kings Cross
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#41 Green Hotel in London
#240 Romantic Hotel in London
#265 Family Hotel in London
#308 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ibis London Euston St Pancras 3*
Number of rooms: 380
Official Description (provided by the hotel):
The ibis London Euston hotel is located a few steps from Euston railway and underground stations, close to the shopping district of Oxford and Bond Streets and the central business district. Easy walking distance to the British Museum, the British Library and Regent's Park. 10 Minutes walk from the Eurostar terminal, the hotel is ideal for weekend stays, featuring 380 air-cooled bedrooms, a restaurant, a bar serving snacks 24 hours 7 days, private undercover parking and two meeting rooms. Business guests will appreciate use of FREE wireless Internet access. ... more   less 
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Also Known As:
Ibis London Euston St Pancras Hotel London
Euston Ibis London
London Ibis Hotel Euston
Accor London Euston St Pancras
Ibis Hotel London
Ibis Euston
Ibis London Euston St Pancras England

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