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“WASTE OF MONEY”

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Berjaya Eden Park London Hotel
Ranked #866 of 1,088 Hotels in London
Vancouver, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“WASTE OF MONEY”
1 of 5 bubbles Reviewed March 11, 2014

There is nothing good about this hotel other than its location. The rooms are old and dreary, the floors creak on just about every level of this hotel. The carpeting is old and dingy; people are allowed to smoke anywhere they please. Even directly in front of other guests' rooms where no smoking signs are clearly posted. If you happen to have the unfortunate coincidence of being given a room facing the street, bring your earplugs. The building is an 18th Century original and thus the windows cannot be upgraded. All the noise from the street passes through what passes for glass. And if you book through a third-party booking site, be prepared for a horrible, noisy, dirty room. The breakfast was decent at best. The staff are efficient at seating guests and cleaning up immediately after one has finished one's meal but they don't bother to tell guests that certain items on the breakfast menu have to be ordered. Such as eggs. They claim to have fresh fruit on the menu however it is nothing more than canned and packaged. You would be better off going around the corner to the local Tesco or Sainsbury's and buying fresh fruit. When I complained about the noise level in the room I was told "yah, sorry about that but because it's an old building, nothing can be changed."This is absolute rubbish-- there is a hostel directly across the street from this hotel with cleaner rooms and better soundproofing with two meals per day. Prior to checking in, I had requested a quiet room on a high floor, as is my custom. Upon check in I requested the same. The guest services representative who checked me in gave me a "quiet" room. Facing two passage doors, on the 4th floor, close to the creaking stairs, facing the street. The staff and the location are the only remedies to this nightmare of a hotel. Please don't waste your money. Plenty of other hotels at which you would be better suited. For the money this property charges, you can stay at the Hilton, and have a better breakfast included in the price. Even the Wifi was terribly slow. The televisions in the room are mini box styles with no cable; just standard BBC channels.

Room Tip: If you must waste your time at this hotel, please ask for a room not facing the street.
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nyte F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Berjaya_Team, Manager at Berjaya Eden Park London Hotel, responded to this review, May 1, 2014
Dear Nyte F,

Thank you for staying with us and for taking the time to write a review of your stay.

We are sorry that we failed to meet your expectations but are taking your comments on board to ensure the issues higlighted in your review are promptly dealt with.

Kind regards,

The Berjaya Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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847 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (156)
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English first
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 bubbles Reviewed March 4, 2014 via mobile

Ancient rooms, crappy 4:3 tv with faulty remote, unusably slow wifi and cracked sink. Bearable for an in-and-out business stop-over but I'd be gutted if I booked in on a holiday. Don't be too taken in by the reception area - the rest is stuck in 1983.

Stayed March 2014, traveled on business
Helpful?
1 Thank Fromagier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Berjaya_Team, Manager at Berjaya Eden Park London Hotel, responded to this review, April 30, 2014
Dear Fromagier,

Thank you for staying with us and for writing a review of your stay.

We are sorry that we failed to meet your expectations.

We have taken your comments on board and rectified the issues highlighted in your e-mail.

We would love to have the opportunity to welcome you back to the hotel as we are certain that we would make a far better impression. If you do decide to give us a second chance in the future, please write to us directly and we will make sure that your next stay with us will be a very pleasant one.

Kind regards,

The Berjaya Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these London hotels

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 2, 2014

The Berjaya Eden Park is in a fantastic location in Bayswater, super close to the Bayswater and Queensway tube stops and all the shops and restaurants along Queensway. It's got a very cosy, English feel about it and is a more than decent option for the price you pay. It was really lovely to sit in the downstairs bar with an open fire going in the winter.
Pros: Good location, good price, decent sized room (for London standards), can book a single room.
Cons: Walls are quite thin, breakfast is average.

Room Tip: The deluxe rooms are much nicer than the classic rooms
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Berjaya_Team, Manager at Berjaya Eden Park London Hotel, responded to this review, April 30, 2014
Dear Michelle W,

Thank you for staying with us and for taking the time to write a review of your stay.

It is great to read that you found our location so convenient and that you enjoyed sitting in the bar by the fire.

We hope to see you again soon!

Kind regards,

The Berjaya Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 25, 2014 via mobile

After reading mixed reviews on trip advisor i must admit i was a little apprehensive about our stay at the Berjaya. I've always thought that some people have exceptionally high standards and ignore most bad reviews and this proved to be right in this case because we had a fantastic stay and couldn't recommend it higher.
After checking in we were told we had been given a free upgrade to a deluxe room and to be honest we were really impressed. The room is finished to a high standard, comfy bed, nice furnishings and it was spotless.
One of the main selling points of this this hotel is its location, literally a minutes walk from the tube station and a high street of shops including tesco, sainsburys, macds etc yet still manages to be on the quiet side with no traffic noise.
Also worth mentioning the bar as well, after watching the first half of a football match elsewhere we came back to the hotel to find the drinks much cheaper and staff polite and friendly.
My advise is to ignore any bad reviews, we were chuffed with the deal we got and thought it was great value for money. I genuinely would recommend this place to anybody and we will definitely be coming back.

Stayed February 2014, traveled as a couple
Helpful?
4 Thank matprtngtn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Berjaya_Team, Manager at Berjaya Eden Park London Hotel, responded to this review, March 26, 2014
Dear matprtngtn,

Thank you for such wonderful feedback.

We were most pleased to read that you had a fantastic stay with us and that everything was to your liking.

Please do get in touch with us next time you are planning a visit to London and we will ensure that your next stay with us will be just as enjoyable as your last.

Kind regards,

The Berjaya Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed February 20, 2014

We stayed there some years ago and its an absolute dump...should have be demolished years ago.
The room as about the size of a snooker table,we couldn't close the shower door so water went
every where.a complaint to the front desk went completely ignored as did a request for a room where we could actually find somewhere to store our luggage apart from against the door-no fire escape-no air con.without any doubt the worst hotel we've ever stayed in

Room Tip: At any price..go somewhere else
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mike m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Berjaya_Team, Manager at Berjaya Eden Park London Hotel, responded to this review, March 26, 2014
Dear mike m,

Thank you for taking the time to write a review of your stay.

We regret that your experience at the hotel was not as positive as that of others.
It would be difficult to establish which room you stayed in at the time as it has been so long since you stayed with us, but many of our rooms have been renovated within the last few years and we are confident that if you were to stay with us again we would make a far better impresion.

Kind regards,

The Berjaya Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed February 18, 2014 via mobile

Place looks decent outside, lobby is spacious n the famous Msia restaurant. However the room is a major disappointment!

Cons
- room and furniture is overall really old and worn out.
- beds are poor condition !
- TV is the old small box type, lights are so dim its difficult to see my luggage lock combination
- toilet... expect d least...
- good location

Pros
- it has a lift hence you do not need to cart luggage up the stairs
- rooms are more spacious ( they gave us a 3 bedded instead of 2)
- staff are nice n courteous!

overall, I would prefer to choose from the plentiful b&b n hotel rooms down the road along inverness terrace.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YiWeiLim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Berjaya_Team, Manager at Berjaya Eden Park London Hotel, responded to this review, March 7, 2014
Dear YiWeiLim,

Thank you for taking the time to write a review of your stay.

We are sorry that we were not able to meet your expectations.

It would be helpful for us to know which room number you stayed in so that we can look into the issues highlighted in your review, especially the issues with the bed and the bathroom.
We are sorry you were not impressed by the TV in your room. We are in the process of replacing all of our old TV's - most of them have already been replaced.

Thank you for pointing out the positive aspects of your experience at the hotel.
We understand it is unlikely we will be seeing you again but if you do change your mind and decide to give us a second chance please write to us directly and we will make sure that you are well looked after and that everything is to your liking.

Kind regards,

The Berjaya Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Berjaya Eden Park London Hotel

Property: Berjaya Eden Park London Hotel
Address: 35-39 Inverness Terrace, London W2 3JS, England
Phone Number:
Location: United Kingdom > England > London > Notting Hill
Amenities:
Bar / Lounge Restaurant Room Service Suites
Hotel Style:
Ranked #866 of 1,088 Hotels in London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Berjaya Eden Park London Hotel 3*
Number of rooms: 136
Official Description (provided by the hotel):
Built circa 1860, the hotel is a welcoming and relaxing haven in the heart of London. Contemporary meets flair and grandiosity in this quiet enclave just minutes from the bustling centre of Kensington Gardens and Hyde Park. Introducing a new standard in living spaces, this Victorian hotel is your ideal choice for an exquisite stay. ... more   less 
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Also Known As:
Berjaya Eden Park London Hotel England
Hotel Berjaya Eden Park

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