There is nothing good about this hotel other than its location. The rooms are old and dreary, the floors creak on just about every level of this hotel. The carpeting is old and dingy; people are allowed to smoke anywhere they please. Even directly in front of other guests' rooms where no smoking signs are clearly posted. If you happen to have the unfortunate coincidence of being given a room facing the street, bring your earplugs. The building is an 18th Century original and thus the windows cannot be upgraded. All the noise from the street passes through what passes for glass. And if you book through a third-party booking site, be prepared for a horrible, noisy, dirty room. The breakfast was decent at best. The staff are efficient at seating guests and cleaning up immediately after one has finished one's meal but they don't bother to tell guests that certain items on the breakfast menu have to be ordered. Such as eggs. They claim to have fresh fruit on the menu however it is nothing more than canned and packaged. You would be better off going around the corner to the local Tesco or Sainsbury's and buying fresh fruit. When I complained about the noise level in the room I was told "yah, sorry about that but because it's an old building, nothing can be changed."This is absolute rubbish-- there is a hostel directly across the street from this hotel with cleaner rooms and better soundproofing with two meals per day. Prior to checking in, I had requested a quiet room on a high floor, as is my custom. Upon check in I requested the same. The guest services representative who checked me in gave me a "quiet" room. Facing two passage doors, on the 4th floor, close to the creaking stairs, facing the street. The staff and the location are the only remedies to this nightmare of a hotel. Please don't waste your money. Plenty of other hotels at which you would be better suited. For the money this property charges, you can stay at the Hilton, and have a better breakfast included in the price. Even the Wifi was terribly slow. The televisions in the room are mini box styles with no cable; just standard BBC channels.
- Official Description (provided by the hotel):
- Built circa 1860, the hotel is a welcoming and relaxing haven in the heart of London. Contemporary meets flair and grandiosity in this quiet enclave just minutes from the bustling centre of Kensington Gardens and Hyde Park. Introducing a new standard in living spaces, this Victorian hotel is your ideal choice for an exquisite stay. ... more less
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- Also Known As:
- Berjaya Eden Park London Hotel England
- Hotel Berjaya Eden Park