A beautiful building, close to Queensway tube station on the central line - on the edge of Hyde Park. Check in / reception was fine, corridors are tired and in need of a lick of paint - but the room was surprisingly clean and modern. The foam pillows were lumpy and hard - but the bed was otherwise comfortable. I was impressed by the bar and restaurant area 's - lovely decor / ambience. However, breakfast the following morning was like faulty towers! It is a perfectly acceptable self service buffet - 3 staff were dashing round trying to serve a fairly full room. We were shown to our table, given one cup and told to help ourselves to food and another cup would be brought. It was difficult to help ourselves to food as there were no plates - every so often one or two plates would come out from the kitchen but these were quickly taken - we asked another twice for a coffee cup and when we did finally get one it was thrown on the table with no communication from the waitress! I appreciate that when the restaurant is fairly full the staff would be busy - but surely a hotel has adequate cups and plates? It was like we were waiting for them to be washed as they were returned to the kitchen....... I have never experienced such shambolic service!
- Official Description (provided by the hotel):
- Built circa 1860, the hotel is a welcoming and relaxing haven in the heart of London. Contemporary meets flair and grandiosity in this quiet enclave just minutes from the bustling centre of Kensington Gardens and Hyde Park. Introducing a new standard in living spaces, this Victorian hotel is your ideal choice for an exquisite stay. ... more less
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- Also Known As:
- Berjaya Eden Park London Hotel England
- Hotel Berjaya Eden Park