I got a fantastic deal with 2 nights B&B for two for £149 so all comments are tempered by that because 2 nights in a London hotel is rarely that cheap. The big plus for the hotel is the proximity to Bayswater tube so you are in the City in minutes. Approaching the hotel on a leafy street the hotel is impressive, whitewashed and glinting polished brass handrail. The check-in desk is small and gives the first clue that this is a City hotel - everything is small. There is a nice comfy bar adjacent to the reception and prices are reasonable. The lift to accn is the smallest I have ever been in, two people with a case is the max load. Hotel is Malaysian theme, staff very nice throughout but clearly on low wages and not highly motivated or well led Room was small, bed cheap feeling and bathroom tiny - it is a City hotel and comparable with similar in Paris/Rome etc. Decor throughout the hotel (less entrance and public areas) is shabby, careworn and requires repainting/renewal. Breakfast was memorable both days, £8.50 for non-residents and I would have been reluctant to pay half that. I think we were the only Brits staying so full English not avail - continental with limited options. Service chaotic and coffee undrinkable. Best bet is to wait for the fresh croissants. Still gagging at eating one and finding a 18inch hair in the jam and having to pull that out of my mouth ,,,,,urgh ! We spent as little time as poss in the hotel, I would not return.