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“Really really great!”
Review of The Cumberland

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The Cumberland
Ranked #453 of 1,081 Hotels in London
Reviewed July 24, 2007

Booked here with no prior knowledge of hotel as was going to a concert in London and just wanted somewhere central. The location is great, right by marble arch (therefore near oxford st, bond st and regent street for shopping), the tube is literally 2 mins (if that!) away.

The hotel was modern and fab. The room was lovely with great molton brown toiletries. The room had a huge plasma tv and was all frosted glass and unusual art. Breakfast the next morning was also great - so much choice including ready made smoothies. I really really enjoyed my stay here and am definitely planning to return.

  • Stayed: July 2007, traveled with family
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4  Thank Sarah6969pink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,209 - 5,215 of 6,366 reviews

Reviewed July 23, 2007

We paid GBP150 on a Sunday night.

The first impression of the hotel is the cavernous, super modern reception, with several works of art on display and colorful lighting. We were very impressed. Check in was simple and we were asked if we would like a bath/tub but opted for a shower.

Our room was quite a walk from reception, in another building which is accessed without actually going outside. It probably couldn't have been a smaller double room but it was so well designed that we loved it. It was decorated in a very contemporary style and everything looked new and pristine. The furniture and amenities included a desk, wardrobe/closet, small flat screen TV, full length mirror, tea and coffee making facilities, hairdryer, power shower and Molton Brown products.

We enjoyed cocktails in the bar which didn't seem particularly overpriced for the ambience and the service which came with them (and 'free' nuts!) Following our stay we heard great things about the Gary Rhodes restaurant and wished we'd tried it out too.

Breakfast was good and included yummy smoothies alongside everything else you would expect. The breakfast room was not especially attractive, was devoid of natural lighting and the furniture seemed 'cheap' but with the good choice of food and excellent staff we were happy.

The locations could not have been better for us - perfect for shopping, parks, the West End and the tube. I don't even remember any problems with noise.

Staff were plentiful and very helpful.

The only problem I can remember is we couldn't get the room as cool as we would have liked it.

I would definitely stay here again.

  • Stayed: July 2007, traveled on business
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2  Thank Jennifer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2007

I've stayed numerous times at the Cumberland and it's quite a nice hotel. The rooms are clean, nice bathroom and the breakfast is very good. There is also a very nice fitness room in the hotel. Upon arrival I always ask for an upgrade as the booked room usually does not have breakfast included and the cheaper rate will give you a tiny room. So a small upgrade which results in a slightly higher rate will normally include breakfast and a much larger room. The hotel is also in a very nice area of town.

  • Stayed: July 2007, traveled on business
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2  Thank sb5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2007

The Cumberland is in a fantastic location, right at the bottom of Oxford Street - Marble Arch tube station is on the corner of the hotel. We stayed with our three children, who all loved the funky lighting in the foyer. When you walk in it looks like a trendy art gallery! Breakfast was great with a huge choice ranging from pancakes, omlettes and home made smoothies. We had a room over looking Great Cumberland Place and was lovely and Quite! I had to laugh at some of the comments of guests complaining of noisy rooms - if you want a quiet location then don't book a hotel on one of the busiest streets in London!

  • Stayed: July 2007, traveled with family
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1  Thank Vicky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2007

I stay at the Cumberland whenever I am traveling to London. The price / value ratio cannot be beat. Neither can the location, which is around the corner from the Marble Arch tube station (red, central line). It’s also very easy to get a taxi here. The location is extremely convenient from every perspective – it’s across the street from the park & a short, easy walk to Oxford Circus – the fast fashion shopping district & home to Topshop!

The rooms are cute, modern & very comfortable. The size of the rooms is also quite decent for London standards. Some of the bathrooms are better than others – if you want a tub you need to request it. Sunny, well lit rooms, but nothing to view out the window. The lobby is pretty cool with statues, egg chairs, funky lighting & a beautiful green tea scent that they pump in.

I haven’t been to the hotel restaurants or bars in awhile, but my last opinion was that they were grossly over-priced & not worth it. In you are immediately hungry, there’s a branch of Prezzo – a surprisingly good Italian chain across the street as well as a Pret a Manger on the corner. Only use the breakfast buffet if it is included with your room – it is fine, though drastically overpriced if not complimentary.

The concierge service is far from great. They are not knowledgeable, though they are always friendly & try to help.

  • Stayed: July 2007, traveled as a couple
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2  Thank roberta_nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2007

We stayed at the Cumberland but were upgraded to the building across the road as our friends had stayed there before. The room was compact, very modern, clean and a lovely bed. The view was not very exciting, and the lifts were tiny!

The location was excellent for shopping and very near to the tube. Parking around the corner was pricey - £32 a day and cocktails in the bar were £9 each!! Bring a BIG wallet!!

Would go there again.

  • Stayed: June 2007, traveled as a couple
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2  Thank SUZANNE N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2007

I have stayed at this hotel a fair few times but have never paid full price for it. I have always booked a special 'Top Secret Hotels' rate through [--]- with a bit of homework you can work out what hotel they are selling!

The location of this hotel is great, a minute's walk from Marble Arch and on the doorstep of loads of great shops and places to eat.

Check-in has always been dire. They have many receptionists on duty (maybe 6 at a time) but the queue is long and moves painfully slow...

The rooms have always been tiny, with the double bed pushed against a wall meaning one person lies right next to the wall and has to climb over the other person to get out of bed. The plasma tv on the wall is a nice touch but the reception has always been pretty poor.

I do like the bathrooms though, with the green glass sink and the huge walk-in shower - the shower takes up most of the bathroom!

Not sure if this is common but we were woken up by the fire alarm on two occasions at 7am on a Sunday morning :)

For the prices I have paid (around £99 a night) I think it's good value but I wouldn't pay more than this for this hotel. The rooms are disappointingly small.

  • Stayed: July 2007, traveled as a couple
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2  Thank Angelic_Moley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Cumberland

Address: Great Cumberland Place, London W1H 7DL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#138 Family Hotel in London
#290 Romantic Hotel in London
#301 Luxury Hotel in London
#339 Business Hotel in London
Price Range: $168 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Cumberland 4.5*
Number of rooms: 1019
Official Description (provided by the hotel):
The Cumberland Hotel is one of London's most famous and finest four star hotels. Opposite Marble Arch, it is perfectly located with superb service and facilities. Its inspiring lobby exhibits inspirational original works of modern art, perfectly complimenting its contemporary style. A great hotel in a perfect location in one of the world's great cities! ... more   less 
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Also Known As:
The Cumberland Hotel London
Cumberland Hotel London
Cumberland London
The Cumberland London, England

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