I was a disappointed by this hotel. I was initially allocated a room in the rear of the building which was quite large (especially for London) and quiet. However, it was it was directly above the very smoky exhaust vent from one of the restaurants beneath the hotel which quickly smoked the room out when I opened the window. Leaving the window closed wasn't really an option as the hotel was uncomfortably hot (despite it being early November!) and stuffy. This smell was also noticeable in other parts of the hotel, and seems to be a significant problem.
I asked the hotel staff for another room, and was able to move to the front (Gloucester Road side) of the building. While this room was much better as it wasn't affected by the smoke, it was much smaller and still stuffy and also suffered from some street noise (especially at about 6am when various delivery vehicles pulled up on the street). While the condition of both my rooms was very good, the hotel does need to invest in some additional maintenance - the window of my first room wouldn't stay open (though this may have been deliberate!), the handles to the pots in the kitchen of the second room were dangerously wobbly when they were filled and the wireless internet connection was a bit unreliable. In contrast to the comments left by some other reviewers, I found the hotel's staff to be very helpful and professional.
- Official Description (provided by the hotel):
- Apartment hotel; some with full kitchens; multilingual staff; restaurant & bar; situated near Kensington Gardens. ... more less
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- Also Known As:
- Citadines Prestige South Kensington Hotel London
- Citadines Hotel London
- Citadines South Kensington London, England