I spent hours going through reviews on tripadvisor to find a hotel in London that was under 300USD a night in a good location. I narrowed it down to this one or Lancaster Gate. Both were comparably priced in the same location. This one had better reviews. The thing that sold me was when they emailed and told me they would upgrade us to a room with a huge bed made in to two plus a twin. When we got there...the beds looked nice and we sat on them and they were comfy. When we came back after dinner....the room had not cooled at all. The A/C was not working. So at past ten at night we had to pack up and move to another room....with smaller and less comfortable beds. My daughter said she could feel the spring in the mattress. And then the drains would not drain properly. SO the next day we again had to call maintenance. Plus when we arrived the new girl at the front desk first could not find our reservation and then could not get our credit card to work. I was very disappointed that we did not get the room with the larger and comfy beds. We did however get upgraded to a room on the side of the park. But the beds were not what we were expecting. And the lifts are extremely small. On the plus side....another lady at the front desk was quite helpful when we needed to ask questions. Ate in the restaurant once. Service was very slow....but the food was good. And yes...it is above a gas station. A few blocks away is a street with tons of cheap souvenir shops and lots of ethnic restaurants....not exactly the area of London we thought it would be. Plus one of the lifts at station is broken and people have to cram in to one lift. OH..and one night past ten the fire alarm went off. It was just on long enough to wake us up. SO...bottom line is we did not get the bigger comfortable beds that made us choose this hotel over Lancaster Gate. Also...my daughter was extremely disappointed when the room they switched us to only had a shower. The other room had a bigger bathroom with a shower and a tub. She so wanted a nice bath. SO we would probably not stay here again..... I also responded to their email about HOW WAS YOUR STAY and mentioned these issues...and no one emailed me back.
- Official Description (provided by the hotel):
- Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement. ... more less
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- Also Known As:
- Thistle Kensington Gardens London, England