I really like this hotel and used to stay in it regularly for business trips but haven't been very often over the past year. I did notice that the furniture in the room I was in was beginning to look a little tired and scratched and the traffic noise from outside was much louder than I had remembered but still, both were not really a problem at all.
The one thing that did really bother me though was the constant door banging from other guests/rooms at all hours of the night. The automatic door closures made it sound like the World Door Slamming Championships were being held at the hotel and so getting to sleep was pretty tricky.
The staff are this hotel's best asset, from reception to housekeeping and particularly the waiting staff, they are all extremely helpful and friendly.
I had an issue with one of my meals in the restaurant (there was nothing wrong with it at all, it was perfectly fine, I was just being fussy as I didn't like one of the ingredients that hadn't been detailed on the menu so wouldn't have ordered it if I'd known) but the staff, particularly the lovely Portuguese girl (can't quite remember her name - may have been Oriana) could not have been more helpful and eager to make sure the kitchen re-do the dish to my liking. Both Oriana and the slightly nervous but exceptionally polite new start ( a Scouser) really are a credit to the hotel and their customer service was most excellent.
- Official Description (provided by the hotel):
- Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement. ... more less
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- Also Known As:
- Thistle Kensington Gardens London, England