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“Great location and very friendly staff”

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Thistle Kensington Gardens
Ranked #293 of 1,088 Hotels in London
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great location and very friendly staff”
4 of 5 bubbles Reviewed December 1, 2013

I really like this hotel and used to stay in it regularly for business trips but haven't been very often over the past year. I did notice that the furniture in the room I was in was beginning to look a little tired and scratched and the traffic noise from outside was much louder than I had remembered but still, both were not really a problem at all.
The one thing that did really bother me though was the constant door banging from other guests/rooms at all hours of the night. The automatic door closures made it sound like the World Door Slamming Championships were being held at the hotel and so getting to sleep was pretty tricky.
The staff are this hotel's best asset, from reception to housekeeping and particularly the waiting staff, they are all extremely helpful and friendly.
I had an issue with one of my meals in the restaurant (there was nothing wrong with it at all, it was perfectly fine, I was just being fussy as I didn't like one of the ingredients that hadn't been detailed on the menu so wouldn't have ordered it if I'd known) but the staff, particularly the lovely Portuguese girl (can't quite remember her name - may have been Oriana) could not have been more helpful and eager to make sure the kitchen re-do the dish to my liking. Both Oriana and the slightly nervous but exceptionally polite new start ( a Scouser) really are a credit to the hotel and their customer service was most excellent.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lassycomehome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, December 3, 2013
Dear Lassycomehome,

It was great to read your detailed review of the hotel and your experiences, especially to read your positive comments about two new members of the team. Both Oriana and Billy were delighted to receive such great recognition for delivering this level of service to enhance your experience. We are working on both issues you raised to ensure the best level of comfort is provided for our guests and use this feedback to continually develop. I have shared your positive comments regarding the helpful and friendly teams you encountered and look forward to welcoming you back to the hotel in the future. Kind regards - Andrew
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1,868 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (504)
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English first
Gander, Newfoundland, Canada
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 26, 2013 via mobile

Nice hotel, rooms smaller than what we are use to in Canada, clean, bathroom clean shower in this room. In countered small problem which was dealt with quickly and courteously. Staff friendly and attentive. Meals were good and nice selection, appreciated they had gluten free bread available when asked. Overall experience positive, would stay here again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, December 3, 2013
Dear Heather S,

Thanks for your 5 star review and for sharing your positive comments about your experiences at Thistle Kensington Gardens. I am glad your overall stay was positive and you would stay here again, I hope we get the chance to welcome you back when you next visit London. Kind regards - Andrew
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HAMILTON
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed November 23, 2013

The hotel was excellent would say we had upgrade which provided a brilliant view of Hyde Park. The room not big was everything, except fridge was there for you. Great twin shower, iron, hairdryer etc.
The Staff were all very attentive and check in so easy, we book through a deal with Omega which was more than worth the money.
The restaurant for breakfast was excellent, and coming from Euston Station about £15.00 so not dear. Next to Lancaster Gate sub way and lovely Italian Restaurant beside it and a five min walk. Would definitely recommend.

Room Tip: get updrade on standard room to get the view of Hyde Park.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JOSEPHINE I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, November 24, 2013
Dear JOSEPHINE I,

Thank you very much for your 5 star review of Thistle Kensington Gardens following your recent stay with us. I was thrilled to read your recommendation of the hotel, our location, service and facilities. I’m delighted you enjoyed your stay and hope we can welcome you back soon. Thanks again for your review. Kind regards - Andrew
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Belfast, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 18, 2013

We stayed at this hotel Wed 13th and Thurs 14th Nov and would definitely recommend. Having spent hours on the internet searching for a hotel in London I opted for the Thistle Kensington gardens mainly on price and location,but mainly price. We called the hotel direct and they bettered the internet price by over £30. Being a city I was still very sceptical and unsure expecting a box room and a cupboard for a bathroom, however when we arrived late afternoon, the girl at check in upgraded us to a park view room on the 9th floor. The room was pretty spacious with a huge king size bed. There was free wi/fi, a safe, tea and coffee facilities, and all the toiletries you would expect from a 4 star hotel. Bathroom was big enough with plenty of towels. Plus a few minutes after arriving in our room, a house maid arrived to offer us extra feather pillows , pretty good service. We didn't eat or drink at the hotel so can't comment, but any dealings with staff were pleasant and helpful. Also, 2 mins from the tube and really good waitrose underneath if you need anything. The only issue would be the traffic on the main road, if your light sleeper you might want to avoid a park room, but no issue for me. Would have to highly recommend this hotel, based on price alone, but also location and the room.

Room Tip: Light sleepers should avoid a park view room.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jane2506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, November 19, 2013
Dear Jane2506,

Thank you for your review of Thistle Kensington Gardens, I was really pleased to read your 5 star feedback and delighted you chose to book direct with the hotel to take advantage of our best rate guarantee. Our location really is fantastic, add to that a great room, fantastic breakfast and the attentive service you highlighted, I am thrilled you will recommend us in the future. Oh, and in respect to the traffic noise, we are right now undertaking a project to install secondary glazing to reduce this impact; we take all feedback on board to improve where necessary. Thanks again for your review, and I hope to see you in the hotel again soon. Kind regards - Andrew
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Painesville, Ohio
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed November 17, 2013

Great location for all the sights plus It's across from Hyde and Kensington park so the view is lovely. The breakfast buffet was delicious and well priced. We did dinner at the hotel twice. The waitress Oriana was extremely helpful and dinners were fine
The room and bathroom were great but no fridge in your room
We used taxis and buses worked out great.
The staff were helpful
I would definitely stay at this hotel again

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, November 19, 2013
Dear Mary K,

Thank you so much for your 5 star review of Thistle Kensington Gardens. Your positive comments regarding the team will of course be shared – in particular your mention of Oriana, she is certainly a star performer! I hope we can welcome you to the hotel again on your next trip to London. Thanks again for your review. Kind regards - Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Sussex
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 17, 2013

We stayed at this hotel for 2 nights from Fri 15th to Sunday 17th November. We were celebrating an anniversary and the forthcoming arrival of our first baby. We could not have asked for more from the staff- we had complimentary fruit and chocolates in our room, a lovely handwritten welcome card signed by staff and also had a complimentary late check out. Staff are totally professional and can't do enough to help. The hotel has recently been refurbished and the rooms are of a very good standard. Rooms were slightly on the smaller side, hence my not giving 5 stars but were really very good. The location is ideal- across the road from Hyde Park and Kensington Palace and the nearest tube station (Queensway) was a straight 2 minute walk. The hotel is above a petrol station (the main entrance is on the adjacent road to this) but this did not have a negative impact on our stay at all. In fact the petrol station shop is a part of one of the more upmarket supermarket chains but still cheaper than lots of places in London which meant we were able to buy some lovely, reasonably priced sandwiches for lunch and snacks and drinks for our room. Breakfast was good - all freshly prepared with a varied range of options. We would definitely stay here again and would most definitely recommend this hotel.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LisaEastSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, November 19, 2013
Dear LisaEastSussex,

I was absolutely thrilled to read your 5 star review of Thistle Kensington Gardens and delighted you chose to celebrate your anniversary with us. We always try to recognise and enhance such memorable milestones and I’m glad we were able to do it on this occasion, I’ll be sure to share your great feedback with the team. Thanks again for the review and for the recommendations. And the best of luck with the new arrival - hopefully we can welcome all three of you back to the hotel in the near future. Kind regards - Andrew
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Galway
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed November 13, 2013

ideal for london sight seeing and close to tube, easy to get around sites. Rooms were slightly on the small side but the breakfast was really good and a good tasty fry up was had by all. i would recommend this and i would stay here again no complaints

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank biddybaxter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, November 17, 2013
Dear biddybaxter,

I was really pleased to read your 5 star review of Thistle Kensington Gardens and absolutely delighted you enjoyed the hotel and our breakfast! Myself and the team look forward to welcoming you back to the hotel again soon. Kind regards - Andrew
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Additional Information about Thistle Kensington Gardens

Property: Thistle Kensington Gardens
Address: 104 Bayswater Road, London W2 3HL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#172 Business Hotel in London
#189 Family Hotel in London
#210 Romantic Hotel in London
#216 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Thistle Kensington Gardens 4*
Number of rooms: 175
Official Description (provided by the hotel):
Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement. ... more   less 
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Also Known As:
Thistle Kensington Gardens London, England

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