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“Great location”

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Thistle Kensington Gardens
Ranked #294 of 1,069 Hotels in London
Certificate of Excellence
Painesville, Ohio
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great location”
Reviewed November 17, 2013

Great location for all the sights plus It's across from Hyde and Kensington park so the view is lovely. The breakfast buffet was delicious and well priced. We did dinner at the hotel twice. The waitress Oriana was extremely helpful and dinners were fine
The room and bathroom were great but no fridge in your room
We used taxis and buses worked out great.
The staff were helpful
I would definitely stay at this hotel again

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, November 19, 2013
Dear Mary K,

Thank you so much for your 5 star review of Thistle Kensington Gardens. Your positive comments regarding the team will of course be shared – in particular your mention of Oriana, she is certainly a star performer! I hope we can welcome you to the hotel again on your next trip to London. Thanks again for your review. Kind regards - Andrew
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1,954 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (523)
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English first
East Sussex
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 17, 2013

We stayed at this hotel for 2 nights from Fri 15th to Sunday 17th November. We were celebrating an anniversary and the forthcoming arrival of our first baby. We could not have asked for more from the staff- we had complimentary fruit and chocolates in our room, a lovely handwritten welcome card signed by staff and also had a complimentary late check out. Staff are totally professional and can't do enough to help. The hotel has recently been refurbished and the rooms are of a very good standard. Rooms were slightly on the smaller side, hence my not giving 5 stars but were really very good. The location is ideal- across the road from Hyde Park and Kensington Palace and the nearest tube station (Queensway) was a straight 2 minute walk. The hotel is above a petrol station (the main entrance is on the adjacent road to this) but this did not have a negative impact on our stay at all. In fact the petrol station shop is a part of one of the more upmarket supermarket chains but still cheaper than lots of places in London which meant we were able to buy some lovely, reasonably priced sandwiches for lunch and snacks and drinks for our room. Breakfast was good - all freshly prepared with a varied range of options. We would definitely stay here again and would most definitely recommend this hotel.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LisaEastSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, November 19, 2013
Dear LisaEastSussex,

I was absolutely thrilled to read your 5 star review of Thistle Kensington Gardens and delighted you chose to celebrate your anniversary with us. We always try to recognise and enhance such memorable milestones and I’m glad we were able to do it on this occasion, I’ll be sure to share your great feedback with the team. Thanks again for the review and for the recommendations. And the best of luck with the new arrival - hopefully we can welcome all three of you back to the hotel in the near future. Kind regards - Andrew
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Galway
Level 4 Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 13, 2013

ideal for london sight seeing and close to tube, easy to get around sites. Rooms were slightly on the small side but the breakfast was really good and a good tasty fry up was had by all. i would recommend this and i would stay here again no complaints

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank biddybaxter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, November 17, 2013
Dear biddybaxter,

I was really pleased to read your 5 star review of Thistle Kensington Gardens and absolutely delighted you enjoyed the hotel and our breakfast! Myself and the team look forward to welcoming you back to the hotel again soon. Kind regards - Andrew
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Caroline Springs, Victoria, Australia
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 10, 2013

Lovely hotel situated across from Hyde Park. Close to the tube, hop on/off bus and many great restaurants. Room was very comfortable but a bit tight squeezed. Lifts a bit of problem being very tiny with lengthy waits and no bar fridge in room made it difficult to keep milk for a cuppa or a cold drink

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, November 17, 2013
Dear Rita S,

Thanks for your review of Thistle Kensington Gardens. I am glad you enjoyed the hotel and location, and your point reference the fridge is being reviewed with the team to see what we could do to improve given this feedback. Thanks again for your review. Kind regards - Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level 5 Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 7, 2013

Located across the Hyde Park and a stone throw away from Queensway Tube and a 10 min walk to Paddington hub, perfect location for your holiday or catch the tube to the Shopping Hub Bond,Regent,Orchard, Baker street. Compact room, clean bathrooms, excellent English breakfast, a supermarket right below you. Food and restaurant were impeccable in service and food quality, options.
Biggest disappointment is the ground floor side entrance, lift size, 1st floor cramped reception and narrow corridors.
Value for money.

Room Tip: Ignore the entrance and reception lobby. Rest everything goes well.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RamsPR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, November 12, 2013
Dear RamsPR,

I was so glad to hear we ticked all the boxes for you during your stay at Thistle Kensington Gardens – location, service, food and rooms – and was delighted to share this review with the team. I hope you will be able to come back and stay with us again in the near future. Kind regards - Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 1, 2013

The location was perfect. Short walk to many restaurants and tube, with bus stop right there. The hotel staff, desk, concierge, and restaurant was extremely helpful - many times. We had a great room - more like a small suite. Breakfast was very good. Oh yes, the lifts were a bit of a challenge, but we made friends in those tiny spaces! We had a delightful stay here.

Room Tip: Garden side - 6th floor or higher (unless you want to use the stairs a lot)
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaptDavey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, November 12, 2013
Dear CaptDavey,

I’m delighted you enjoyed your stay at Thistle Kensington Gardens and hope we can soon welcome you back. Thanks for your review and positive comments about the team and the hotel! Kind regards - Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erbil, Iraq
Level 5 Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 30, 2013

Apart from the disappointing ground floor entrance, this hotel is very nice. Located across the road from Hyde Park, and very close to Queensway (the street and Tube Station). The petrol station underneath dents the hotel's class, but the attached Waitrose means you have access to a small but good supermarket 24 hours a day.

Room Tip: If you choose a cheaper city-view room, ask for one on a higher floor to avoid the not very nice roo...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ahmed75149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, November 12, 2013
Dear Ahmed75149,

Thanks for your review of your recent stay. We’d like to think the addition of a 24hr convenience store is exactly that for our guests – a great convenience! Thanks for highlighting this, and our great location and nice rooms. Kind regards - Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thistle Kensington Gardens

Property: Thistle Kensington Gardens
Address: 104 Bayswater Road | Hyde park, London W2 3HL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#172 Business Hotel in London
#189 Family Hotel in London
#210 Romantic Hotel in London
#216 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Thistle Kensington Gardens 4*
Number of rooms: 175
Official Description (provided by the hotel):
Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement. ... more   less 
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Also Known As:
Thistle Kensington Gardens London, England

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