I thought the cab driver had dropped me off at a service station! There is a service station in front of the hotel which did actually come in handy to buy bottled water and snacks. The hotel is on the corner of Bayswater Road and Porchester Terrace. Bayswater is a very busy road with lots of traffic. When you enter the hotel you are actually at the concierge desk. I bet every person asks him to check them in. He will tell you go take the elevator to the first floor. The girls on reception were lovely and quickly checked me in. However once I lugged all my bags to my room, I found the electronic key wouldn't work. So down I go again and had it reset. Then up I go again and still it doesn't work. So down I go again. This time I'm told they have been having problems with those electronic keys!!!!!! The receptionist was very apologetic and kindly upgraded me to a bigger room overlooking the park. This time the door worked but the traffic noise was so bad, I went downstairs again and asked for my old room type (not over the park) and with a door that works! I would strongly advise anyone who doesn't like traffic noise to avoid the rooms overlooking the park as they have busy Bayswater Road right in front of them. I was on the 3rd floor and could clearly hear the stereo of cars going past and voices of people walking past. The rooms on the quieter side are TINY. The bathroom is 2 metres square and the bedroom is 4 metres square. That fitted in a queen bed, bedsides, small wardrobe, desk and chair. There was a bit of hanging space for clothes but not even a drawer to put clothes in. I kept tripping over my bags as there was no where to put them. It is the smallest room I have ever stayed in. The bathroom is so small that there is nowhere to hang your towel. Thank goodness I was out & about all day. The room though is nicely decorated in a modern style as was the whole hotel. I only had breakfast in the restaurant (I purchased some vouchers at checkin for GBP10) which was very reasonable. For some reason they started charging GBP12 for them a few days later. The housekeeping at the hotel was very hit and miss. I usually put a "Do Not Disturb" sign on my door until I leave in the morning and then I put the "Please Make Up My Room" sign. I found that if I put the second sign out after 10am, the room would not be touched when I got back at night. This didn't happen once, but a few times. It seems your room will only be cleaned if it is ready to be cleaned when they come past. Even when they did clean my room, they didn't bother to take used coffee mugs. The strangest thing though was that I had a call from reception on my last night (of 5) to check my room was OK. I asked if they knew I was checking out in the morning, and they did. Why ask when you're leaving and not when you arrive? It's beyond me. The location of the hotel is excellent with a short walk to Queensway station (central line) or Bayswater station (Circle & District lines). This makes travelling over London very convenient. The entrance to both stations is on Queensway Road which is filled with restaurants, shops, souvenir stalls and even small supermarkets. You can get pretty much anything you want on Queensway.
- Official Description (provided by the hotel):
- Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement. ... more less
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- Also Known As:
- Thistle Kensington Gardens London, England