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Thistle Kensington Gardens
Ranked #302 of 1,072 Hotels in London
Certificate of Excellence
Reviewed November 8, 2011

Stayed with my sister on a girly weekend in London, booked as a combined package train and hotel deal. 4 - 6 November. What can I say, it was brilliant! The staff were extremely pleasant and friendly, our room overlooked Hyde Park and was great. Breakfast was served till 12 each day so no rushing around for breakfast the next Morning. Breakfast was plentiful, fresh, with lots of choice.
Its location is great 5 mins from the tube on the central line, we walked across Hyde Park to Harrods and it was beautiful. The bistro bar was lovely and relaxing, drinks were not badly priced, although a small diet coke was quite expensive. I would definitely recommend this hotel and I would certainly stay there again.

Room Tip: Overlooking Hyde Park, they are lovely rooms.
  • Stayed: November 2011, traveled with family
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Thank jenny8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
186338Thistle, General Manager at Thistle Kensington Gardens, responded to this reviewResponded November 15, 2011

Dear Reviewer,

Thank you for this feedback, we are glad you enjoyed your stay with us.

I hope to welcome you back again soon.

Kind Regards,

Paul Knightley
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,609 - 1,615 of 1,975 reviews

Reviewed November 7, 2011

Stayed 2 nights in the Thistle and was very impressed. First impressions were not great as the hotel is located over a filling station. Don't let this put you off, once inside you would never know and we couldn't hear any traffic either.
Had a lovely room on the 8th floor overlooking Hyde Park could also see some landmarks in the distance.
Breakfast was excellent- fresh and tasty, nicely laid out.
Staff were very polite and friendly.

  • Stayed: November 2011
    • Value
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Thank AD1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
186338Thistle, General Manager at Thistle Kensington Gardens, responded to this reviewResponded November 15, 2011

Dear Reviewer,

Thank you for this feedback, we are glad you enjoyed your stay with us, especially the breakfast!

I hope to welcome you back again soon.

Kind Regards,

Paul Knightley
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2011

The showers on the 9th floor did not work... the pressure was very low

The thing that really annoyed the business trip was a discretionary service charge... it was almost like a stealth charge - because when we asked what it was, the hotel removed it! They said it didn't require paying, so we were not really sure what this charge was doing?

Just be careful about how much you are being charged fellow hotel users... however I must say the hotel has been nicely renovated... however cost was through the roof, with no breakfast included....

  • Stayed: October 2011, traveled on business
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Thank James-Chapman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
186338Thistle, General Manager at Thistle Kensington Gardens, responded to this reviewResponded November 7, 2011

Dear Reviewer,

Thank you for this feedback. With regards to your feedback concerning a lack of water pressure, unfortunately there was a problem with one of the boilers and as a result some areas of the hotel did not have acceptable levels of water pressure. As soon as we were made aware of the issue these rooms were taken off line and were not relet until the issue had been resolved.

With regards to the service charge, this is a discretionary charge for any food and beverage ordered at the hotel as stated on the menu and detailed on the restaurant, bar or room service receipt. As the charge is discretionary I am glad to hear that this was removed as requested.

Thank you again for your feedback and I hope to welcome you back again soon.

Kind Regards,

Paul Knightley
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2011

Overall very good experience. Rooms are very good neat and clean, bathroom little small but impressive. Breakfast was also very good. Located on central London nearby market at queen sway tube station. in front of the hotel there is a huge kensington park which gives very nice view.

Room Tip: we got rooms on 2nd floor road facing and i like it.d
  • Stayed: October 2011, traveled with family
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Thank dl1sk2489
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2011

Good central hotel. Stayed for two nights in beginning of November for a friend's birthday. We ordered dinner on the first night which took too long to come so we had to cancel as we were going to the theatre. The staff asked us to return the second night for dinner instead and couldn't have been more sorry, giving us wine on the house, and made the dinner so special the following evening, so we were delighted we decided to have dinner there. Breakfast was also terrific, the staff couldn't do enough for you, although on first impressions they were a bit disorganised, but these things happen. The rooms were of a good size and clean and the lounge area and brasserie had a good atmosphere, although the drinks from the bar were expensive. All in all a great stay and would definitely return and recommend to others.

Room Tip: Request a room overlooking the park, my room didn't, although I wasn't too concerned, but fr...
  • Stayed: November 2011, traveled with friends
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Thank jojogun1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
186338Thistle, General Manager at Thistle Kensington Gardens, responded to this reviewResponded November 7, 2011

Dear Reviewer,

Thank you for this feedback, we are glad you enjoyed your stay with us. Please accept my apologies for the issues that you experienced in the restaurant on the first night but Im please to see that we looked after you well on the second night.

Thank you again for your feedback and I hope to welcome you back again soon.

Kind Regards,

Paul Knightley
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2011

Stayed here for one night to go out to dinner in London. Staff were very friendly and the room, overlooking the park, was a reasonalbe size. It was loverly to have the view over the park, especially at this time of year with all the trees changing colour. The bathroom was a bit on the small size but very clean. There was no bath plug so we rang housekeeping and a lady brought one up to us within a few minutes. The breakfast was excellent both in terms of the friendly and efficient service and the vast choice on offer. Anything that ran out was replensihed straight away and the food was very fresh and appetising. All in all a very pleasant stay.

  • Stayed: October 2011, traveled as a couple
    • Value
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Thank AMC31261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
186338Thistle, General Manager at Thistle Kensington Gardens, responded to this reviewResponded November 4, 2011

Dear Reviewer,

Thank you for this feedback, we are glad you enjoyed your stay with us particularly the autumn park view and breakfast! Please accept my apologies for the issue with the bath plug but Im pleased that this was rectified quickly by the team.

Thank you again for your feedback and I hope to welcome you back again soon.

Kind Regards,

Paul Knightley
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2011

We stayed 4 nights at the hotel at the end of October.

Transport:
It's 15 min walking from Paddington Station where you can catch the 'Heathrow Express' from/to Heathrow airport which takes 15 min.
We got a Oyster card which you can 'top-up' as you go with money so you get lower prices for the bus and underground. I found that the bus was cheaper and you get to see London instead of being underground
There's a bus stop right next to the hotel where you can catch several buses to different places(Oxford Street,Buckinham Palace and Southbank)
There are several taxis in front of the hotel
Queensway is the nearest underground(5 min walking)

Location:
15 min walking to beginning of Oxford Street
Near the bus and underground
45 min walking to Harrods across Hyde Park
There's a supermarket right beneath the hotel

Hotel:
We got a free upragrade to an executive room in the 9th floor when we asked so we had a view of Hyde Park
The room was big enough for two people and had mugs for tea and coffee
The english breakfast was good except for the bacon but i loved the croissants

Bad:
They didn't clean the room very well, every night the bed had LOADS of hairs so that was disgusting

Room Tip: ask for an upgrade to executive in the 9th floor
  • Stayed: October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank dianacqin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
186338Thistle, General Manager at Thistle Kensington Gardens, responded to this reviewResponded November 4, 2011

Dear Reviewer,

Thank you for this feedback, we are glad you enjoyed the majority of your stay with us. Can I assure you that I will personally follow up your feedback regarding cleanliness as this is well below our usual service levels.

Thank you again for your feedback and I hope to welcome you back again soon.

Kind Regards,

Paul Knightley
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thistle Kensington Gardens

Address: 104 Bayswater Road | Hyde park, London W2 3HL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#172 Business Hotel in London
#189 Family Hotel in London
#210 Romantic Hotel in London
#219 Luxury Hotel in London
Price Range: $147 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Thistle Kensington Gardens 4*
Number of rooms: 175
Official Description (provided by the hotel):
Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement. ... more   less 
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Also Known As:
Thistle Kensington Gardens London, England

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