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Royal Lancaster London
Ranked #216 of 1,076 Hotels in London
Certificate of Excellence
Reviewed August 2, 2014

It was really good. The service was excellent. I'll be back!
It was clean. Free WiFi and good food.
The location was great, you can walk almost everywhere.
I really liked the service. They we're so kind and good. They were smiling all the time!

  • Stayed: July 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Charlen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded August 13, 2014

Dear Charlen S,

Thank you for your lovely review.

We are thrilled to know that you had a great stay with us and look forward to welcoming you back in the near future.

Kind regards
Thoralf Kretzschmar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,452 - 1,458 of 3,524 reviews

Reviewed August 1, 2014

We stayed for two nights in a room on the 8th floor with great views of London and Hyde Park. It was unusually hot in London in July so we were very pleased to be in a hotel with good air-condition! The room was spacious and airy as well as bright and fresh. The bed was very comfortable. The bathroom too was of a good size with a tub. I have stayed in many hotels and guest houses in London over the years (never any luxury hotels), but this ranks as one of the very best. The staff were very friendly and professional. Check-in as well as check-out was swift and we could store our suitcases in a locked room in the lobby after checking out. Breakfast in the elegant ground floor deli was excellent. No complaints whatsoever. Hope to be back!

  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Castor_Dioskouros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Front Office Manager at Royal Lancaster London, responded to this reviewResponded August 4, 2014

Dear Castor_Dioskouros,

I am absolutely delighted to know you had a wonderful stay with us, and thank you so much for your very kind words. It is always our aim to exceed guest expectations, and I am thrilled you found our staff, bedroom and food to be amazing.

Your feedback was very important to us and I am glad to know that every touch point at the hotel was up to your satisfactory level.

As a team, we strive to exceed our guests expectations and a review such as yours is so rewarding when the teams efforts are noticed by our guests, I will personally pass your compliments to the entire team.

I hope to see you again very soon in London at our Lancaster London Hotel.

Kind Regards,
Saw H Than
Front Office Manager

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Reviewed July 30, 2014

We have stayed here many times using City and Park view rooms, always a pleasant stay and would recommend the "Weekender" deal. Excellent location for visiting most attractions and The West End Shows, just a short walk across into Hyde Park or to the Lancaster Gate Tube. Excellent all round Hotel with very pleasant and helpful staff, quiet and clean air conditioned rooms with great views, excellent food choices and we look forward to our next stay..........

Room Tip: Choose a City or Park view room from the 8th to the 14th floor and you won`t be disappointed.
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Service
Thank Stephen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Front Office Manager at Royal Lancaster London, responded to this reviewResponded August 4, 2014

Dear Stephen T,

We are very glad to know that our valued guests have enjoyed staying with us for many times and it is very encouraging to know that our product and service are up to your expectation at all times.

We are also glad to know that you appreciated our weekender deal and it is always our hope that we do offer the best deal to our guests in every possible way.

Thank you very much for taking your time to write a review in regards to your recent stay with us. It is always great to hear that our guests enjoy their time spent at the hotel and can take advantage of our location.

Kind Regards,
Saw H Than
Front Office Manager

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Reviewed July 30, 2014

Had a wonderful stay at the Lancaster. Walking distance to Hyde park, Paddington Station and great views of the city from our room. Staff was friendly. We booked the booked the peter pan tea for our two daughters and they loved it. Room service pizza was really good, too! Check out a great restaurant just a few blocks away (Bizzaro Italian) near Paddington Station. Overall had a great trip will definitely stay there again on our next visit to London.

  • Stayed: September 2013, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Jason H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Front Office Manager at Royal Lancaster London, responded to this reviewResponded August 4, 2014

Dear Jason H,

I am absolutely thrilled to read your wonderful review of your stay with us- thank you so very much for taking the time to write it, and for your lovely comments.

I am also glad to know that you found the staff friendly and you and your daughters enjoyed our Peter Pan afternoon tea. Yes, our hotel is located conveniently to most of the tourist attraction places and glad to know that you had a great visit to London.

Thank you again for your kind feedback on Tripadvisor.

Kind Regards,
Saw H Than
Front Office Manager

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Reviewed July 30, 2014

The Lancaster is an absulutely nice hotel at a very good location by Hyde Park. The staff is kind and excellent! Rooms are big and beautiful, with lovely view of London. Paddington is only 5 minutes walk away.

  • Stayed: July 2014, traveled with friends
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank NHMarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Front Office Manager at Royal Lancaster London, responded to this reviewResponded August 4, 2014

Dear NHMarta,

We are absolutely delighted to know that your visit to London was wonderful and a memorable one.

I will share your feedback with the entire team at the hotel and we are proud that our effort is appreciated and recognised. I am also glad to know that you liked our bedroom and the view.

Thank you again for your kind feedback on Tripadvisor.

Kind Regards,
Saw H Than
Front Office Manager

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Reviewed July 29, 2014

The lancaster tube station is right around the corner form the hotel. Hyde Park is right across the road and you can walk to Paddington in about 5 min, Oxford street in 10 min. Excellent service from the staff, always ready to help. Our room on the 15 th floor had an excellent view over the city. (deluxe room). Comfortable bed, spacious room, and quiet. Would stay here again ^_^

  • Stayed: July 2014, traveled with friends
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ember79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Front Office Manager at Royal Lancaster London, responded to this reviewResponded August 4, 2014

Dear Ember79,

Thank you for your recent stay at the Lancaster London hotel during your trip to London.

As you have mentioned from your experience, most of our rooms have a stunning view over Hyde Park. Customer service is our highest priority and I am delighted to know that your trip to London was memorable one.

Thank you again for your feedback and we look forward to welcoming you back to the Lancaster London Hotel.

Kind Regards,
Saw H Than
Front Office Manager

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Reviewed July 29, 2014

Stayed a night as had won tickets to see Neil young play hyde park, lovely room with a nice view of London and the breakfast was very nice the next day with lots of choice and all very fresh. Bit expensive but that was because of the time of year and events on in London.

Room Tip: Ask for a corner room with a view of the sights and pay by visa to get cheaper breakfast.
See more room tips
  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank REDCOL14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Front Office Manager at Royal Lancaster London, responded to this reviewResponded August 4, 2014

Dear Redcol 14,

Thank you for your feedback and choosing to stay at the Lancaster London Hotel.

I am very glad to know that you had a lovely room with nice view and breakfast at the Park Restaurant.

We always focus on offering a reasonable rate to our guests and I am sorry to learn that you felt it a bit expensive.

Thank you very much for taking your time to write a review in regards to your recent stay and we look forward to welcoming you back to the Lancaster London Hotel.

Kind Regards,
Saw H Than
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#165 Luxury Hotel in London
#206 Business Hotel in London
Price Range: $252 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Lancaster London 5*
Number of rooms: 411
Official Description (provided by the hotel):
Located across from Hyde Park, 15 minutes from the financial district and a quick taxi ride to popular sight-seeing locations such as Buckingham Palace. Royal Lancaster London hotel is uniquely positioned to serve the needs of any distinguished guest. Business travelers are invited to take advantage of the hotel’s impressive meeting spaces while enjoying the accessibility of our state-of-the-art on-site gym, hot breakfast and hotel bar. Don’t miss out on their award-winning restaurants, Nipa Thai – offering authentic and delicious Thai dishes, and Island Grill – known for its fresh and sustainable cuisine. The hotel has just inaugurated a collection of brand new rooms and suites, showcasing an effortless blend of mid-century design and contemporary luxury. Curated down to the smallest detail, all rooms feature Smart TVs, heated bathroom floors, quality linen, USB charging port and much more. Choose one of the suites to discover the meaning of “a view with a room”. ... more   less 
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London England

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