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“lovely lancaster” 4 of 5 bubbles
Review of Lancaster London

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Lancaster London
Ranked #236 of 1,089 Hotels in London
Certificate of Excellence
Workington, United Kingdom
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“lovely lancaster”
4 of 5 bubbles Reviewed March 21, 2014

Really nice hotel, staff are superb making check in and out a breeze, the location could not be better being right next to Hyde park, 20 minutes walk through the park and you are at the Albert hall. The room was clean and tidy with a really comfortable bed.
When you come out of Lancaster Gate tube station the hotel is right behind you so you can either turn right and then right again or left and left again, both ways will take you to the hotel.
Beware when getting drinks at the bar, i ordered 2 gin and tonics and told the barman to put it down to my room, when checking out i was told the cost of the drinks was £23 50! apparently he had given me doubles even though i didn't ask for them, clearly a scam so beware.

Room Tip: Rooms at the front overlook Hyde park but come at extra cost, £23.00
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank keekeeowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review, April 4, 2014
Dear Wadjap,

Thank you for your feedback on tripadvisor.

I am very glad to know that our first and last impression were great and you had a wonderful stay at the Lancaster London Hotel. However, am sorry to learn that your experience at the Bar was not up to the satisfactory level. I am truly sorry for this inconvenience.

Please be assured that I have spoken with my colleague to do every possible way to avoid such inconveniences in the future and please accept our sincere apologies in this matter.

We hope you have you back at the Lancaster London in the near future.

Kind Regards,
Saw H Than
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,422 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Paris, France
2 reviews
5 of 5 bubbles Reviewed March 21, 2014

not only very well located, outstanding views from highest floors, and very nicely built and firnished, Lancaster has an outstanding warm welcome, is very comfortable and peaceful, and breakfasts are unique and memorable

Room Tip: high floors
See more room tips
  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank dominique s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review, April 4, 2014
Dear Dominique S,

I am absolutely thrilled you read your wonderful review of your stay with us and thank you so very much for taking the time to write it, and for your lovely comments.

As you mentioned, Lancanster London is very well located and overlooking the Hype Park so you can have a great view of London either city or park view from most of the bedrooms and also from our Park Restaurant.

It is greate to know that you went home with a memorable visit of London.

Kind Regards,
Saw H Than
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lee, Massachusetts
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed March 20, 2014

Just a great experience from check in to check out. Be sure to get a room on a higher floor to enjoy the view of Hyde Park, and make sure to take a stroll in the park itself. The staff is outstanding. The location is perfect. Right next to a tube stop but just far enough away from the tremendous bustle of downtown. The rooms are immaculate. Lazlo, the concierge was very helpful. Lots of places to sit down for a drink or cozy chat! Breakfast was delicious! Do not hesitate to book this hotel!

Room Tip: Higher floors for better views.
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Happierinitaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review, April 4, 2014
Dear Happierinitaly,

The team and I are delighted that you enjoyed your room , location, food and most importantly service at the Lancaster London Hotel. It really is encouraging to read such a wonderful review.

I will certainly share your feedback with the team and expecially with Lazio. I am sure that he will be thrilled to know that he made your stay memorable.

We look forward to welcoming you back in the distant future.

Kind Regards,
Saw H Than
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 20, 2014 via mobile

Staff were friendly and helpful room excellent well equipped and clean only downside short of tea bags and milk only enough for one cup each
Breakfast was excellent in very nice restaurant
Would recommend especially as adjacent to Hyde Park

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review, April 4, 2014
Dear Alan T,

We are very delighted to know that you have given us a lovely feedback about staff and hotel's Location with stunning view.

Please also be advised that I have shared your feedback with my colleagues and we will improve on it. I am also glad to know that you enjoyed our breakfast in a nice restaurant which has got a stunning view over the Hyde Park.

Thank you for choosing to stay wiht us and we hope to see you at the Lancaster London Hotel in the near future.

Kind Regards,
Saw H Than
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed March 20, 2014

Chose this hotel as a weekend break with my mum. It exceeded all expectations. Staff are the nicest people. Food lovely, with an amazing view over Hyde Park to look at while having breakfast. Rooms were comfortable. Good location with really easy access to buses and tubes. Also only a 10 min walk to Oxford St. Will stay again

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maxmydog1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review, April 4, 2014
Dear Maxmydog1,

Thank you for your kind feedback regarding your recent stay at the Lancaster London Hotel.

We are very glad to know that you had a wonderful stay with us and it is always our hope that our guest has a memorable stay at the Lancaster London Hotel. It looks like we have delivered in line with your expectation.

Thank you again for choosing to stay with us.

Kind Regards,
Saw H Than
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 20, 2014 via mobile

We had a wonderful experience. The staff were excellent: very polite, helpful, smiling, professional and well trained. The room was well appointed, very clean and such a comfortable bed. The location is very good: opposite Hyde Park with good public transport.
We were impressed with being able to choose an a la carte breakfast. We had a delicious dinner in the Island restaurant. Altogether a very good short break.

Stayed March 2014, traveled as a couple
Helpful?
Thank Judith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review, March 30, 2014
Dear Judith B,

Thank you for choosing to stay with at the Lancaster London Hotel.

I am delighted to read your wonderful review of your stay with us, and thank you so very much for taking the time to write it and for your truly lovely comments which I will share with the team.

I look forward to welcoming you back soon, and I am thrilled you had an amazing stay with us.

Kind Regards,
Saw H Than
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
1 review
4 of 5 bubbles Reviewed March 19, 2014

Its situation makes Lancaster most preferable. During my last accomodation I saw that its very close to Paddington station. From now on I will prefer Lancaster to others. Today my colleagues made reservation at Lancaster for their trip in April. Very great

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank cpuan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review, March 30, 2014
Dear Cpuan,

Thank you for your feedback on TripAdvisor.

We are very proud to know that your visit to London was wonderful during our hospitality at the Lancaster London hotel. Yes, the hotel is situated in prime location and convenient for both Leisure and business travellers.

We are also glad to know that you are due to stay with us in April and if there is anything I can assist with your reservation, please do not hesitate to contact me.

Kind Regards,
Saw H Than
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lancaster London

Property: Lancaster London
Address: Lancaster Terrace, London W2 2TY, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#178 Luxury Hotel in London
#206 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Official Description (provided by the hotel):
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Lancaster London England

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