Great location, near Hyde park and Paddington Station. The rooms are small but cozy, and I had a nice view.
But I am very disappointed with the service. I have over 60 reviews on tripadvisor.com and I don't think I've ever given a 1 out of 5 rating before. That's because the front desk and management let me down twice, and did nothing to compensate.
First, I arrived in the morning. My company pays for the previous night's lodging so that we may check into our hotel rooms after our early morning arrival. My room was not available when I arrived around 8am. I did not receive my room until around 1pm. No real apology.
Second, when I checked out, I had the room and taxes charged to my company credit card and incidentals charged to my personal credit card. When I returned to the States, I found that the hotel had mistakenly charged the room and taxes to my personal account. I called them, and was told that they would have to track down the new employee who checked me out. That was 2 days ago. That may sound impatient, but I find the lack of response from the hotel unacceptable. I've had my assistant contact the hotel several times, without a response. It's simply unacceptable for a business hotel of this caliber.
Despite the good location and clean rooms, I can't give an overall rating about 1 because a good hotel is more than a clean room in a good location--we pay higher rates for good service.
- Official Description (provided by the hotel):
- Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more less
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- Also Known As:
- Lancaster London Hotel London
- Royal Lancaster London
- Lancaster London England