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“Two nights in London”
5 of 5 bubbles Review of Lancaster London

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Lancaster London
Ranked #240 of 1,088 Hotels in London
Certificate of Excellence
Edinburgh
1 review
“Two nights in London”
5 of 5 bubbles Reviewed July 14, 2013

Had booked a superior park view room...on arrival were upgraded to an
Embassy suite...great start!. Fantastic double aspect views from 15th. floor.
Staff very friendly, breakfasts very good. No faults!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank Joyce P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, July 30, 2013
Thank you for taking the time to write about your stay at the Lancaster London. We are very pleased that you enjoyed it so much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,435 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
2 reviews
5 of 5 bubbles Reviewed July 13, 2013 via mobile

We visited London over Easter 2013 and were booked by our travel agent to stay at the Lancaster Hotel. After a very short and easy walk from Paddington station, we arrived to to warmest welcome. Our children are aged 12 and 13 years so we needed to stay in 2 rooms. These were located across the corridor from each other on the 17th floor. This meant that we had magnificent views to east and west London as well as Hyde Park.

It was my wife's birthday at that time but I cannot describe our surprise when we saw the beautiful rich birthday cake, bottle of Champagne, flowers and balloons in our room. We did not seek special treatment from the hotel. But I think that our travel agent may have said something to the Lancaster. What a wonderful arrival in London!!

Both rooms were spacious, spotless and comfortable. The breakfasts were lovely.

I must say a special thanks to the Lancaster's customer experience manager for such a welcome. She personally set up the birthday surprise for my wife.

Thank you to all the staff at the Lancaster for making our stay in London so memorable!

Stayed March 2013, traveled with family
Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, July 30, 2013
You are most welcome! We are so pleased that we were able to make your stay at the Lancaster London so memorable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed July 13, 2013

W really enjoyed the Lancaster London for our 3 night stay. The rooms were clean and the location is great- overlooking Hyde Park. The breakfast buffet (ours came with the room) was one of the best with a lot of choices. I would recommend this hotel to anyone. The price was reasonable too. We booked directly through the hotel website (which is why we got the free breakfast) and it was less expensive than booking through a travel website.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lean22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, July 30, 2013
Thank you for writing about your stay at Lancaster London. We are pleased that you enjoyed your time here and hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nantwich
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed July 12, 2013 via mobile

We stayed for one night as a combined business and pleasure trip.
This hotel provides an excellent combination of attentive service and dining with the potential for a stunning view over the heart of London depending on how high your room is. You can plan your intinerary for the day by looking out of your window.
We can't recognise the comments about staff being anything less than very attentive and helpful, they are also pretty numerous which stands out from the majority of tourist hotels.
As lovers of Thai food we really enjoyed dinner in the Nipa restaurant whch serves beautifully aromatic dishes - our only regret was that our one night stay meant that we couldn't try more of the menu - don't miss the soft shell crab.
Without doubt a hotel that we will be happy to recommed to friends and business acquaintances alike.

Stayed July 2013, traveled as a couple
Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, July 30, 2013
We are so pleased that you had time to try out our Nipa Thai restaurant – we are sure that you will not be disappointed with the menu next time either. Thank you for recommending us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed July 11, 2013

This hotel was a very nice place to stay! The location is great as it is right around the block from the Lancaster Gate tube station or it is a ten minute walk to Paddington Station. It is also situated directly across the street from Hyde Park. The rooms are quite large - even by American standards. The beds are comfortable. The staff could be nicer and more helpful, but such is life. They all act like they don't have the time to be bothered with your request. This is the only reason that the hotel doesn't get five stars. All in all, I would stay here again and would definitely recommend this to anyone staying in London. You really can't beat staying adjacent to Hyde Park - it was really, really great!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lauren s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, July 30, 2013
Thank you for writing about your impressions of Lancaster London. We are sorry that you felt our service levels were lacking slightly – we would love to have another opportunity to demonstrate our warm Lancaster London service delivery next time you and your partner are in London.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 bubbles Reviewed July 10, 2013

Lancaster London has become our hotel of choice – annual international travel. A very viable location. The rooms are of comfortable size (even with lots of luggage). Reception is pleasant as is all the staff. We appreciate customer recognition. We miss a fitness center but soon we can expect to enjoy that service as well. The overall effort to provide hospitality is why we return & recommend.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelsmyjournal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, July 30, 2013
Thank you for taking the time to write about your stay. Our brand new complimentary gym is now open! We have state-of-the-art equipment that we are sure you will be able to make full use of on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kyneton, Australia
2 reviews
5 of 5 bubbles Reviewed July 9, 2013

The hotel is in a great location near Paddington station where the Heathrow express terminates. The hotel has terrific staff who are very helpful and very friendly. The Island breakfast was fantastic. I can recommend Eggs Benedict.
The room I stayed in provided a superb panarama of London.
I would hHighly recommended this hotel to all visitors wishing to stay in the Bayswater/Paddington/Lancaster Gate part of London.

Room Tip: Great views of Hyde Park.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PJF180167
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, July 30, 2013
Thank you for recommending the hotel – we are really pleased that you enjoyed your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lancaster London

Property: Lancaster London
Address: Lancaster Terrace, London W2 2TY, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#180 Luxury Hotel in London
#206 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Official Description (provided by the hotel):
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Lancaster London England

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