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Royal Lancaster London
Ranked #216 of 1,076 Hotels in London
Certificate of Excellence
Reviewed July 2, 2013

Nice location tube pandicton station, wifi problematic not every ware , good view nice room, staff not very polite, rude polish concierge ,good prices... Ugly building ... Will go again again , free water fruits for welcome

  • Stayed: May 2013, traveled on business
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Thank Zac55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded July 30, 2013

We are pleased that you found our location to be convenient for your needs. We are sorry that you were not “wow-ed” by our concierge team, but please rest assured that your comments have been passed along. We hope you will come back to try us again so that we can give you a taste of true Lancaster London hospitality.

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1,953 - 1,959 of 3,524 reviews

Reviewed July 2, 2013

We stayed Saturday 29th June using the hotel to stay over while we went to see Robbie WIlliams at Wembley. Don't listen to the fussy negative reviews I have stayed in a lot of hotels in London at more money with smaller rooms. Room was a bit dated but wasn't worn out and was in good condition. We paid extra to go higher and have a bit more space so view was good. The check in was good and helpful. The business centre nothing was a problem. All in all good stay. We are in the holiday trade with holiday parks with camping and lodges in East Anglia at Sheringham, Kessingland and Dunwich so to be looked after for the night was great! PS Breakfast for us was included so no extra cost there!

  • Stayed: June 2013, traveled as a couple
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Thank itsstevieee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded July 30, 2013

Thank you for taking the time to write about your stay at the Lancaster London. We are pleased that we were able to take care of you for a change. We hope that you will come back next time you need a break!

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Reviewed July 1, 2013

This hotel ist very well situated extremly close to the tube station "Lancaster Gate". From our room we had a marvellous view towards the City of Westminster! So I could recommend this house. But: The rooms are not really new, hot water comes irregularly, the price for breakfast ist 15 £, so 60£ for a family of 4 persons. The Concierge ist not always where he should be and the concierge service was not able to make a reservation for the london eye. Over all the hotel is somewhere between satisfying and good.

Stayed: June 2013, traveled with family
Thank merapeak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded July 30, 2013

Thank you for taking the time to write about your stay with us. The breakfast is good value when there are hungry mouths to feed in the morning, but if you prefer to have something lighter, our A La Carte menu in Island Grill is sometimes preferred. We are sorry that you found our Concierge team did not satisfactorily deal with your requests – this is being looked into and some training has been arranged to make sure that the team are all aware of the best way to arrange tickets for London attractions. Thank you for bringing this to our attention and we hope that if you come back again that you will find the service to be top notch!

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Reviewed June 25, 2013

Stayed at the Lancaster Hotel for 6 days between back to back tours in the UK & Europe. Hotel Is close to the Lancaster Gate tube station. Comfortable rooms & great breakfast. Hyde Park just across the road and Oxford Street within easy walking distance. Staff were great helpful & friendly. Would definitely recommend Lancaster London & would stay there again.

Room Tip: Take full advantage of the 1 hour free internet daily
See more room tips
  • Stayed: May 2013, traveled as a couple
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Thank squizz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded July 30, 2013

Thank you for taking the time to recommend us!

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Reviewed June 25, 2013

We stayed at this Hotel for three nights recently.The rooms were clean & comfortable, breakfast really nice. All the staff were helpful courteous & very professional.The location was excellent.
We had some lovely walks in Hyde park.We returned to the Hotel two weeks later for one night
prior to flying home .We were pleasantly surprised a lot of the staff remembered us. We would highly recommend this Hotel to anyone.

  • Stayed: May 2013, traveled with family
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1  Thank Lynette R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded July 30, 2013

Thank you for recommending the Lancaster London. We hope that you will be back to visit again soon!

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Reviewed June 25, 2013

I recently found this hotel on a hotel deal website while organising a trip for my dads birthday and decided that the Lancaster ticked the boxes of being reasonably priced, comfortable and in a good location. I added in my general comments to the hotel that it was my dads birthday and thought no more of it. My parents were told on arrival that they had been upgraded to a suite, which when they arrived, overlooked Hyde Park, their living room area had been filled with balloons, wine, a chocolate cake (which I hear, was simply delicious) and a handwritten birthday card from the hotel (I thought this in particular was a lovely touch). What more could they want? My father tells me they where surrounded by lovely places to eat and the bar had lots of coming and going for a nice buzz when having a late night drink. I myself, love to travel to London, and have struggled to find a well priced hotel which still remains classy and in a good location at the same time-I can't wait to try the Lancaster out myself the next time I'm there. My dad says he would rate the hotel 4 1/2 stars- a high compliment if ever there was one!!!

  • Stayed: June 2013, traveled as a couple
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Thank Riona_c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded July 30, 2013

Thank you for taking the time to write about your parents stay at the Lancaster London. We hope that you will enjoy your stay just as much when you come and stay with us.

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Reviewed June 25, 2013

The Lancaster London does an excellent job. They are very convenient to the Paddington Train Station (walking distance) and Hyde Park, as well as shopping, but the most important consideration is their people. They simply were quite attentive to my needs and made me feel right at home.

  • Stayed: June 2013, traveled on business
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Thank R_J_J58488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Royal Lancaster London, responded to this reviewResponded July 30, 2013

We are so pleased that we made you feel at home. Do come and visit us again next time you are in London.

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Additional Information about Royal Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#165 Luxury Hotel in London
#206 Business Hotel in London
Price Range: $252 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Lancaster London 5*
Number of rooms: 411
Official Description (provided by the hotel):
Located across from Hyde Park, 15 minutes from the financial district and a quick taxi ride to popular sight-seeing locations such as Buckingham Palace. Royal Lancaster London hotel is uniquely positioned to serve the needs of any distinguished guest. Business travelers are invited to take advantage of the hotel’s impressive meeting spaces while enjoying the accessibility of our state-of-the-art on-site gym, hot breakfast and hotel bar. Don’t miss out on their award-winning restaurants, Nipa Thai – offering authentic and delicious Thai dishes, and Island Grill – known for its fresh and sustainable cuisine. The hotel has just inaugurated a collection of brand new rooms and suites, showcasing an effortless blend of mid-century design and contemporary luxury. Curated down to the smallest detail, all rooms feature Smart TVs, heated bathroom floors, quality linen, USB charging port and much more. Choose one of the suites to discover the meaning of “a view with a room”. ... more   less 
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London England

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