We were greeted very professionally and courteously by the reception staff. The room overlooked the car park, but was very pleasant. The room was comfortable and we were glad that we had air conditioning, as the weekend was one of the hottest of the year. The hotel is very conveniently situated near to Paddington, and we were able to walk to all the locations we wanted to get to.
We had one instance when we felt ignored. This was because the concierge was busy talking to another couple. I think that eye contact and a quick word to assure people that they are not being ignored goes a long way, and unfortunately we waited for far too long for that and decided to walk out. I was always taught, that no matter how busy you are a friendly word means so much!!!More
- Free Wifi