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“The perfect small hotel” 5 of 5 bubbles
Review of Lancaster London

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Lancaster London
Ranked #235 of 1,089 Hotels in London
Certificate of Excellence
Los Angeles, California
Level Contributor
140 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“The perfect small hotel”
5 of 5 bubbles Reviewed December 6, 2011

In the end, this is the best hotel in London. There are many good, near great, and once great hotels in London, and of course there are party hotels (and that is a good thing), but a truly perfect hotel? Only one: the Lancaster. Especially if one is on business, the luxury, refinement, and excellence really makes life a lot easier. International business travel quickly loses its allure, so it is nice to have something to look forward to after a bruising series of jet lagged meetings. Also, the fact that it is small really helps in terms of individual attention, which is what a business traveller really needs. Who can fight for help under such circumstances. The bar downstairs is fun, btw, so it is not as though the establishment is without its diversions. Enjoy!

  • Stayed January 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GeorgeK832655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,421 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Dublin, Ireland
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed December 5, 2011

A great location to stay in London, and at a pretty reasonable price too, but it felt as if they were having problems with breakfast on both mornings. On the first, our table of four had to wait ( albeit only ten minutes) in the bar, and weren't told that actually we should have been breakfasting in the a la carte room, as opposed to the buffet which we realised on day two. Service was friendly but you could feel the stress of staff on both mornings, and simple requests for coffee etc. had to be repeated. A wonderful location though, next to Hyde Park and just a 20minute walk to all the action. Sandra on reception deserves a mention, for being friendly and super helpful!!

Room Tip: Ask for high up and facing East for best views of city!
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  • Stayed December 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank youthquake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall, England
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 1, 2011

Our third stay at Lancaster London, it just gets better and better. Sweeping views from our room on the 17th Floor over the City and park, magical after dark. Location wins every time and bed and breakfast included was good value for central London, and what a breakfast! Our special thanks to the delightful staff, so friendly and helpful, who made this hotel the most welcoming place in the heart of the Christmas throng.

Room Tip: Rooms on the upper floors are very quiet and have great views
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  • Stayed November 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal Tunbridge Wells, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 30, 2011

I can not say enough good about the Lancaster London! the staff are the most helpful and professional i have experinced in a long time.Nothing was to much trouble. i would with out question recommend the Lancaster to anyone staying in London you will be assured a quality service!
The room was perfect with all the ammenties you would expect from a quality hotel, i attended a function in one of the suites,as with everything else this was exceptional.Well done Lancaster!!!

  • Stayed November 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Steve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. John's, Canada
Level Contributor
125 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed November 29, 2011

First time in london, stayed at Lancaster and was not disappointed! Being from N America was not accustomed to the expensive london hotel rate, Lancaster was within budget!

Location was great, about 5 mins walk from Paddington Station, and abt 2 mins from Lancaster Gate tube station.

While a little small, the room was fine, bed comfortable ms very clean. Thai restaurant in the hotel was fantastic!!! Wireless Internet was pricey, but we availed of the free 15 daily in the business center and that was sufficient. Would def recommend Lancaster London!!!

  • Stayed November 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AmesK8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MILTON KEYNES
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 29, 2011

Attended a one day conference, good location, and sevice, excellent food, being disabled the staff were very helpful, paticulary the doorman, Sebastian, who mastered the operation of my car wheelchair lift.
Would stay there IF they had wheelchair accessible rooms!

  • Stayed November 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank TONINAPUB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billund, Danmark
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 28, 2011

Stayed her for two nights - my son (18) and I. Arrived early (11.30 am) and the room was ready for us. Unfortunately it was a smoking room which was very clear to us when we opened the door to our room. We asked to be moved to a non-smoking room and very helpful and kind people arranged this for us.

Great room size - twin room on 14th floor - great views over Kensington Garden.

Very nice breakfast - both the buffet and Island - A la Carte.

We will definitely be back :)

  • Stayed November 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank GHNBillund-Danmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lancaster London

Property: Lancaster London
Address: Lancaster Terrace, London W2 2TY, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#177 Luxury Hotel in London
#206 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Official Description (provided by the hotel):
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Lancaster London England

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