When we came to check in I approached the desk. None of the 5 people behind desk acknowledged us. I said we wanted to check in. Response was 'sorry you can't. System is down.' I asked how long they see this an issue. Her response 'I don't know.' And that was it. There was no alternative given, no offer to take our bags and take a seat at the bar whilst they sort things out. Just rude and unprofessional.
The rooms were very average, don't let the pictures of the bar and foyer deceive you.
In the morning the elevators where an absolute nightmare. Took us over twenty minutes fom the second floor which we then had to take the stairs with our luggage.
Couldn't check out as there we heaps of people in queue and 1 person serving. We left, came back at 3 to check out and still waited 15 minutes.
Luggage storage was 1 pound per item- ridiculous. I'm often in hotels for work and pleasure and have never been charged storage.
- Official Description (provided by the hotel):
- Holiday Inn London - Kensington is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. The Hotel has 708 well-equipped non-smoking bedrooms including Executive bedrooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. Imagine Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more less
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- Also Known As:
- Kensington Close London
- Hotel Kensington Close
- Kensington Close Hotel London
- Holiday Inn London - Kensington England