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“Mixed Feelings with the County Hall”

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London Marriott Hotel County Hall
Ranked #157 of 1,077 Hotels in London
Certificate of Excellence
Reviewed May 29, 2007

I was going to book the number one ranked hotel on Tripadvisor, but it seemed that the County Hall had the best picturesque view (Big Ben/Parliment). I booked a river side view via Marriot's reservation office for roughly 182 gbp plus vat. When arrived hours before check in because our driver waned to drop the bags off and make sure they knew we were here. The bag porters quickly came to the car and opened the doors to the car and had the bags out. We went to the front desk and told them our name. To our surprise the room was ready to go. The hotel reservations guy had asked if we wanted an upgrade or to be offered an upgrade and I said yes that would be great. When i mentioned it to the desk lady she looked at me like I had just insulted her so I didn't press any further. She didn't talk with any sort of warmth in her voice or happiness so that was a bit dissappointing. The baggage ported took our uggage and us to the room. He should us were the hotel bar and resturant were located on the way over and also tol us what floor the pool and spa were located. Our room was nice with a king size bed and a large marble bathroom with a very deep tub. A couple of things that disappointed me about the room
1. The room was on a corner so you had a partial view of the river and you could not see Big Ben, but you could partially see the parliment building.
2. The tv was like 15 inch standard tube TV. With a hotel this nice you would expect flat panel TVs at least. Also the distance between the tv and the bed(more than six feet) made the tv look like a 10inch.
3. If it is windy in London like it was when I went you may want to change rooms. Maybe becuase it was on the corner, but you would hear the wind howling outside the room, but once outside you didn't hear any howling.
4. We ate at the hotel around 12:00am because we turned the wrong way on whitehall and could not find anything open that looked decent. We walked into the hotel bar/ resturant and they said they could offer sadnwiches which was not a problem. They served the drinks and the menus promptly, but that is where the promptness ended. I had to signal the waiter over just to get the glasses filled and only one time did some say that our food was one the way. It took about 1 hour to serve a club sandwich and a steak sandwhich with chips. When I signaled for the waiter again to fill our water glasses I quess the manager had walked in and looked like he was upset I had to do that.

Now for the good things
1. The bed was maybe the best thing I have ever slept in and with the down filled comforter was nice considering the cold weather. Also loved the Six pillows.
2. Bathroom was large and bright. The water pressure was great and the aromatherapy toiletries were very nice.
3. The hotel is stunning and you cannot walk in the hotel without the staff saying hello or trying to help you with finding something.
4. The location is very central and not far from the subway, and it looked like the double decker tour bus stops in front. Westminster abbey is just across the bridge and the London eye is just behind the hotel.

In conclusion I would have to stay at other Hotels in London, just to make a comparison. The service was nice, but at times disappointing and looking back I never felt really welcome. I will say I only spoke to one English person there which was the manager, but everyone else was Eastern European and seemed nice enough not get in trouble with the managment. For the price I would have to give it Average rating. If it was slightly cheaper I would give it an Above average rating. I feel like there are ways for people to feel more welcome that does not cost the hotel any monies.

  • Stayed: May 2007, traveled as a couple
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4  Thank Garage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,299 - 2,305 of 2,638 reviews

Reviewed May 27, 2007

The Marriott County Hall deserves it 5 star rating. Rooms are elegant, well furnished and maintained. Don't hesitate if you are looking for a good central London base for business or tourism.

  • Stayed: April 2007, traveled on business
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3  Thank craigpatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2007

I booked 3 nights with the hotel directly with them on the phone; as was travelling with my husaband and two children, and the website was a bit unclear as to what accomodation options were available with 2 adults and 2 children.

After a brief phone call to the hotel... I was able to book the Big Ben Executive Room with two queen beds. The room was very large for London... no balcony.... but our room overlooked the river and Big Ben. As the building was built in the 1920's... the windows are not that large; therefore, do not expect an expansive view of the river/Big Ben. The view was small... but it was there... and there was a newer sound-proofing window in addition to the original windows. When this sound-proofing window was closed... it was very quiet and peaceful in the room.

Our room allowed us access to the Executive Lounge on the 4th floor; which featured a small, continental breakfast in the AM. That was a nice feature.

The hotel has a large pool... which our children enjoyed.

The location is superb... allowing for easy access to the main sights and a nice stroll along the river.

The service was outstanding! We arrived after 5pm, and our room was not ready yet. We were escorted to the Executive Lounge and in approximately 10 minutes... our room key was delivered to the Lounge. The staff was extremely apologetic and helpful.

Throughout our stay, we found the staff very friendly and helpful.

The room was not cheap... but for a family of 4 in London (or most of Europe for that matter) it is hard to stay in such a central location for this price. Most hotels would require 2 seperate rooms.

  • Stayed: May 2007, traveled with family
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7  Thank AD8134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2007

Great stay at the Marriott county hall, we often stay in London and picked this hotel as it was close to the hospital where my father in law was being treated.

Hotel carparking was charged for 24 hours from your arrival time at £30.00 per 24 hours.

We booked directly off the marriott website and got a good deal compared to brookers websites so always check that out.

The rooms are very spacious, wouldn't bother much with the river view
for the higher floors as you don't really get a view, we was on the 3rd floor and had a good view of the houses of parliment etc,. Good amenities , we booked a non smoking room which was guaranteed and was allocated a smoking room due to our late arrival, I didn't accept
this room and it took approx 1/2 hour for reception to sort this out.

Swimming pool is gorgeous, just at the right temperature on the sat morning we was there a lady came to do an aqua aerobics class, changing rooms are too small best option is to use your robes from your room and change in your own room.

Late checkout was not an option.

Buffett breakfast was really nice and a good selection of foods.

Approx 400 yards from westminster tube station, horseguards parade and downing street just around the corner.

London eye is cheaper if you book on line and i would highly recommend the express pass at busy times, we went on at 7.30pm no queues and saw the lights being turned on over London, really lovely.

  • Stayed: April 2007, traveled with family
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3  Thank ontour2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2007

Just returned from a weekend in London.this hotel was a disappointment for what we payed.I had requested a early check in but when we arrived the room was nt ready and the receptionist said she would ring us when the room was cleaned and it was a priority.This was about 12 o clock we returned to the hotel at 3.10 pm as we had heard nothing and the room still was not available when we eventually got to the room our bags were still down stairs as the porter was very busy so we had to wait another 30 minutes for our bags.Our twin room was fine ,spacious and clean with a tiny tv with very poor picture and only a few channels.Bathroom had nice big bath but we only had one set of toiletries between us which I though was mean .The hotel is central with a lovely view over the river and its an easy walk to covent garden etc.Our room faced onto a yard where they started moving trolleys with the laundry at 7 am which woke us two out of our 3 mornings.I complained the second morning as it was impossible to get sleep and it was a Sat and Sunday morning but to no avail the noise continued.Breakfast was very good and staff very pleasant .The hotel itself is in a old parliament building that is interesting but very divided with no focus point so there is little in way of atmosphere.

3  Thank hotelholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2007

We were able to stay at this wonderful hotel for a week by using our Marriott Rewards points. We could not have picked a better hotel. The staff was very friendly and helpful. The location put us right in the heart of the city. Views of Westminster, Big Ben and the London Eye. We arrived in the morning and they stored our luggage and sent us to the Concierge lounge, since our room was not ready. Later we returned to a wonderful corner room with a view of the Thames and the London Eye. The room was very large, roomy and had two double beds. Very comparable to US hotel rooms. Two tube stations nearby and so much in walking distance, even the Big Bus tours stopped right out front. This was truly the perfect hotel for our first trip to London. By the time we left we said we would miss the huge tub and the sound of Big Ben each hour. Dont miss their superb tea in the library.

  • Stayed: March 2007, traveled with family
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3  Thank slpond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2007

Hi!

OK - I have been lucky enough to stay in some of London's greatest hotels, including the Savoy. the Grosvenor, Hilton Park Lane and the Waldorf etc. But even these didn't match the Marriott County Hall.

What a great place. We booked our room about 1 hour before we got there. When we arrived, reception apologised profusely as the room wasn't ready. We thought we'd go and hit the bar for an hour. But! they said that because it wasn't ready, they'd upgrade us to a river view suite! Given that we'd only given an hour's notice that that we were staying, we didn't have an issue with our original room not being ready - but the hotel did, hence the upgrade.

Well - it was simply superb. A great size room, lovely bathroom and a balcony with a table and two chairs. This is unusual - with most balcony rooms in London, the hotels don't let you go outside! It was great. You could hear Big Ben chiming, watch the people go round and round on the London Eye, and watch the people strolling along the southbank .

Breakfast was great. We also spotted a magnificent swimming pool which we would have tried, but we didn't have any togs with us. Looked very inviting though. Nice bars as well. And, importantly, really good location - especially if you've come via Eurostar (until it moves to St Pancras that is...)

In general, if you are looking to stay 5 star in London, I would really recommend the Marriott. It is better than those I've mentioned, and they are pretty good! We found their rates to be reasonable, the staff accomodating and all in all, a really great stay. Thorougly recommended :)

  • Stayed: November 2006, traveled as a couple
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3  Thank SarahAC75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about London Marriott Hotel County Hall

Address: Westminster Bridge Road | Westminster Bridge Road, London SE1 7PB, England (Formerly Marriott London County Hall)
Phone Number:
Location: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#124 Luxury Hotel in London
#206 Romantic Hotel in London
#230 Family Hotel in London
#243 Business Hotel in London
Price Range: $273 - $672 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — London Marriott Hotel County Hall 5*
Number of rooms: 206
Official Description (provided by the hotel):
Painted with a signature backdrop, the historic London Marriott Hotel County Hall offers proximity to our city's main attractions. With views of Big Ben, the banks of the River Thames and overlooked by the London Eye, landmarks are a short stroll away from the front doors of our hotel in London, England. Stay with us and hold your events here, as we feature distinctive venues that can accommodate every occasion. ... more   less 
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Also Known As:
Marriott London County Hall Hotel London
London Marriott Hotel County Hall England

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